A good night sleep is hard to find
Unbelievable view and setting.
The bed is a salad bowl. New mattresses needed badly. Woke up with neck and back aches trying to avoid the bowl. Terrible
Great stay after stressful day!!
Totally catered to my every need
I felt severely over charged for my laundry. The gentleman at the front desk did t tell me there was a 50% up charge for overnight laundry. Just said they could easily do it and it was fast. I felt misled.
Great location just a little overpriced
Easy to get to airport and back
A little overpriced for quality. Parking is expensive and breakfast should be included or offered at a better price
Staff was polite
Understaffed with ling lines to check in and out. Key cards never seemed to work. Remote control in room was broken. And for some reason the cleaning staff liked to block my door to my room with their cart. Spent most of my time away from the hotel.
Overall I enjoyed my stay
Overall I enjoyed my stay at the Sheraton. I stayed in the Bay Tower. The hotel was very quiet and relaxing. My room had a great view of the bay and the balcony was large. The hotel is located closer to the airport, so you don't get a lot of street noise or foot traffic (which adds to the quiet/relaxed vibe of the hotel). The room was large/spacious. The bed was extremely comfortable. The bathroom was spacious. The room was very well decorated. The staff was very friendly and professional. Initially, I was placed in a room on the 2nd floor which is the lobby level, i.e. ground floor. When I got to the room, I didn't like the location, so I called guest services and requested a new room. They were more than accommodating, and moved me to a higher level.
The balcony furniture needs to be updated. I enjoyed the balcony, however, the furniture is cheap in comparison to everything else in the room. The resort fee seems unnecessary. I was charged a fee, but never told what was included with the fee. The price increases for higher floors (so my room change cost me more money per day). The rooms could be cleaner. As nice as the hotel was, the room needed to be dusted. There was dust everywhere (on the coffee maker, in the mini bar, on the lamps, and on the remote control). It appeared as if the room hadn't been used in a while.
Their were some perks my co-workers received without inquiring about and I was not even asked. My room was not ready until 6:15 pm then I asked for a late check out they gave me a hard time.
Night away was very nice
The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)!
Everything was great!
Waited 20 minutes to check in. Entirely too long.
It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
the amenities close to the water staff was very accommodating and friendly our upgraded room was amazing
what's not to like? Met our expectations.
Only a 3 star at best
Location is how this place makes its money. Very convienent
Not updated at all and the beds where cheap.
Tale of two rowers
The tower I didn't stay in
The second tower is a five minute walk from the first and all the nicer facilities are in the first tower.
Inspired by nautical influences and nestled on the Bay, the Sheraton San Diego Hotel & Marina offers breathtaking panoramic views. Enjoy easy access to illustrious waterfront restaurants and authentic entertainment at renowned attractions. Boasting a variety of restaurants, amenities, and recreational activities, we specialize in events with up to 1,200 attendees. Recognized for our green initiatives, our hotel offers more than 120,000 square feet of indoor and outdoor meeting space. Our 1,053 guest rooms and suites are located in two towers. Exclusively on the Marina Tower’s top two floors, Club Rooms boast breathtaking views, upgraded amenities, and access to the Club Lounge, which features free breakfast and evening hors d’oeuvres.
Based on 5,524 reviews
Value for money
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