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The room was clean and sufficient. All expected room amenities were provided and our bathroom must have been recently redone - much better than expected. The attached restaurant was perfect for breakfast and sites available for evening dinners. Like all hotels, the bed spread could be cleaned or replaced. There should be a law demanding new bedspreads every six months. I expected two double beds but was limited to one double and a roll away. That bothered me but that goes with booking online rather than through the hotel proper.
Free parking! Good location for concert at Petersen Center. Gave me free cookies and won a $5 gift card to Pamela's Diner up the road. AMAZING BREAKFAST! Staff were awesome! Safe neighborhood. Pillows were square instead of rectangle. Shuttle service only runs on the hour, so didn't even use it when that's the reason I got it. But I was walking distance to concert, even at night.
Location Worst experience I have ever had at the hotel. The manager hotel is the rudest person I have ever encountered and we were treated poorly from the moment we walked through the door. Do not stay here. Rooms were poorly kept. Horrible experience.
Proximity to the university and Schenley Park.
location and access to panera bread The was not a non smoking room available
location, fairly clean, convenient to panera bread outdated, drafty windows, lots of street noise
free Internet, shuttle service, restaurant in the very building no safe to store away precious things
Convenient location for medical appointments at UPMC. Room clean and quiet. Nice having Panera Bread in the building.
Since it is 2 Star hotel the room price is reasonable. The people at the reception desk are extremly friendly and helpful. The rooms are clean and practically furnished. Free parking is also a privalage of the hotel.
It was nice. I like that Panera is on the 1st floor. So breakfast is fast.
Room was good size and very comfortable.
The staff was helpful when our booking was incorrect. We booked 2 rooms and Booking.com had only forwarded the reservation for one room. The staff was accommodating in arranging another room. The Panera Bread Company restaurant on site was a plus. The facilities were old, but clean.
I booked through Kayak at the Hilton Garden Inn in Oakland Pittsburgh for a Business Trip. I specifically picked this hotel because it was the location of several business meetings, and I had several meetings in walking distance. However, once I arrived, I was told that my booking was independently changed to the Hilton Garden Inn in Downtown Pittsburgh. While it's only three miles away, that would require me to spend a lot of time in a cab between meetings, and incur additional cab costs. I did not have time to travel back and forth with my business schedule. I told the Amoma this, cancelled my booking with them, and booked a new hotel on my own next door, the Hampton Inn in Oakland. I have still not received a refund, and now Amoma is asking me for bank statements to prove I booked a new hotel. This whole experience is unacceptable. I expect to be refunded in full, and I'm tired of dealing with Amoma and their booking problems.
The location is very convenient for the University of Pittsburgh. The rooms were nice looking and the shower stall in the bathroom was a nice change from the usual tub/shower combo. The walls are very thin and we could hear every word in the room next door. The adjustable "comfort" beds don't work, there is no adjusting them. The room was mostly clean, except there was hair on the bathroom floor when we arrived.
Staff was excellent answered every question we had and made me feel at ease. The staff includes the front desk, the shuttle driver, and the members of the hotel bar. Bed was a little stiff and the pillow kept falling in-between the head board. Shuttle was full for the Pittsburgh Game the second we arrived. I wish I knew about the shuttle TO THE GAME before hand and I wish I had an opportunity to sign up for it ahead of time.
The shuttle service location to University On line advertized a pool Hotel does not have one Kids were disapointed.
Good location near downtown. Clean, comfortable beds, friendly staff, liberal pet policy. Would stay again.
Staff is very friendly and helpful, esp. AGM Katie Rooms are clean and fresh Breakfast was fine Free newspapers are a nice touch Very few amenities: a small fitness room and no pool/sauna Small rooms with no sitting area or balcony Pay to park Not in a walking neighborhood Expensive all things considered
Wonderful. The room was beautiful. The bed was amazingly comfortable. It's almost like they're soundproof. I couldn't hear anything from the hallways or the other rooms. I just wish they had more deals on prices during the year, especially the summer.
Close to the two main universities. Everything was ok. The desktop of the room could be better, more comfortable, specially whenever someone try to work on.
Staff; shuttle service Small room.
Customer service at the front desk was one of the best i ever had None
bath room is too size is too small. Especially the shower area.
The Hampton Inn is a good hotel. The rooms are clean and the sheets are soft. They were very nice to my dog. I will definitely be going here again the next time I'm in Pittsburgh. I wasn't aware that I was being charged for parking until I got the bill. The breakfast isn't great, but it's free so no real downside.
Good location. Free breakfast. Your standard hotel. They put us in a smoking room (I didn't know hotels still had smoking rooms) after I specifically marked non-smoking online. It smelled bad.
Very good hotel. Nice breakfast. The most valuable thing - the free shuttle (up to 5 miles from the hotel).
I had a comfortable stay there. The room wall seemed to be very thin and I was waken up in the morning by the alarm clock in next room. It was loud enough to wake me up. Also the voice of the person in next room came into my room.