Phoenix hotels near Heritage Square

Cons: At one point my 9 year old cut his toe at the pool and when I asked for bandaid and first aid, instead of bringing it to me, I was told to go up to the hotel and ask for it - a good 5 min walk. Leaving my 9 year old bleeding - instructing him to hold pressure as the nail was avulsed, and instructing him to watch the 4 year old to not go near the pool since I had to leave them unattended. Any other 5 star resort would have immediately had me stay with the child as they either sent for someone or radio to someone to bring supplies. Ofcourse this probably just had to do with the very young staff that I spoke with. But, all staff should be appropriately trained at resorts such as this one.

Cons: Hotel is beautiful when you walk in and is a really nice place to stay but is very dated. The pool and the rooms need updated to make this hotel worth the money.

Cons: Dirty carpet, furniture, and rug. Housekeeping ignored hotel policy of bottled water, chocolates, and turndown service. Women wearing skimpy bikinis in the lobby and elevators with no coverups - Such a DISAPPOINTMENT from six years ago when this resort was the utimate getaway!!

Cons: disappointed no microwave on entirw facility for guest

Cons: They could have lowered the price on the spa menu since the Jacuzzi steam room and shower are closed

Cons: More staff in restaurants to reduce wait times.

Cons: food options are limited unless you travel and so of course food is expensive.

Cons: The bed were extremely uncomfortable, the room smelled very strong like it was painted, not good with kids. The interior of the room was not luxurious at all. Flat panel hollow core doors, basic trim. The putting green was not kept up all, it had weeds everywhere, the cups were not trimmed, the ball could barely get in the whole it was so overgrown. It was an extremely dated property. It appeared they tried to update some things like bathroom sinks and shower tile but severely missed the mark with everything else. I received a discounted rate and it still was not worth near the money I paid. I left a day early even though I was paid for 3 days. I didn't get a refund as wasn't offered any compensation of any form. Very disappointed and will never stay there again.

Cons: Nothing

Cons: Very old and dated, has a seventies feel. Not a premium property.

Cons: Room could have done with a comfortable chair or small sofa

Cons: The beds were not so comfortable, the pools were ALL very congested and the water in them was HOT, very likely over 100 degrees. "Soupy" is the term that comes to mind. It was not exactly what you expect to dive into in the middle of the Arizona summer. I am still not sure why they charge a resort fee, we didn't see any amenities other than what you would expect at any other hotel.

Cons: This "hotel" felt more like a motel at luxury resort rates

Cons: None

Cons: The pillows and bedding was too soft...no neck or back support in the bedding. Other than that, a wonderful stay...I would stay there again next time in Phoenix

Cons: The bed was only so-so. Mattress seemed old

Cons: Room service took forever to show up...2hrs later

Cons: Nothing

Cons: While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"

Cons: Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.

Cons: No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.

Cons: I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.

Cons: Room had a vague smell of cigarette smoke.

Cons: The bathroom was really small.

Cons: A bit pricey

Cons: Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.

Cons: Everything.

Cons: Fix the hot water!

Cons: I wish that there was a small store for incedentals.

Cons: I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.

Cons: The carpet, the old Apple phone radio

Cons: Rooms need remodeling in a big way. Bed was uncomfortable and the A/C did not work.

Cons: The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

Cons: The rooms could use an update. facilities in the room for hooking up my laptop and charging (USB) were non-existent.

Cons: Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.

Cons: Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.

Cons: A larger swimming pool with shaded areas would be nice. Otherwise, no complaints.

Cons: Decided to stay in instead of going out and the bar staff at the hotel was horrible waited 15 minutes for first drink and then couldn't remember what the drink was. It was super expensive and staff not very personable

Cons: The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.

Cons: Limited menu for dinner. Outdoor chairs and tables are great but had bird droppings on them.

Cons: Nothing all was excellent

Cons: The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.

Cons: None

Cons: Price was less expensive the day after we arrived but we were locked In at the expensive price.

Cons: lost & found never calls you back, nor they answer the telephone.

Cons: The price was rather high