There was a mildew smell in our room. I was walking around barefoot and there were several large wet spots on the carpet. Really gross. So that explained the smell. We were in too big of a rush to get to our event to be able to request a different room.
Great hotel, you pay top dollar. I suppose you get what you pay for.
Universal early entry and express passes are invaluable. Spotless hotel and pecable staff. Room clean but small (then again you are only in to a very short time).
Parking $23 + tax per day or $29 plus tax valet parking. Priced cleverly so you will opt for valet. Either way this cost is just a way of adding $ to your bill. Make sure you factor in an extra $58 plus tax per overnight stay. As long as you know to account for it when booking then it's more palatable.
Awesome place to stay! Kids loved the movie by the
We loved everything about it. Rooms were spacious and very clean. It was so close to the parks.
The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.
The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat!
The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.
ok expected more
Universal's Hard Rock Hotel is family friendly and located in the heart of Universal Studios in Orlando, Florida. It offers an impressive list of amenities for both kids and adults alike. For kids, there is Camp Lil' Rock, a supervised activity center designed to give parents a break and children a day they won't forget. There is also a 12,000-foot pool area which features an underwater sound system, a 260-foot slide, a sand beach, and an interactive fountain. For adults, there is the Mandara Spa, which offers services like body and salon treatments, as well as massages. Universal's Hard Rock Hotel features a number of theme park benefits, including early park admission to The Wizarding World of Harry Potter, complimentary water taxis along picturesque waterways, and a wake-up call from popular Universal Orlando theme park characters and rock stars. Guests can also get priority seating at select restaurants at both theme parks, and preferred tee times along with complimentary transportation to Grand Cypress Golf Club. It offers a wide assortment of restaurants, bars, and lounges to suit every palate. Some of the most popular options include The Beachclub, The Kitchen, Palm Restaurant, Emack and Bolio's Marketplace, the Velvet Bar, and of course the famous Hard Rock Cafe. Universal's Hard Rock Hotel is also located close to some of Orlando's best nightclubs and entertainment venues. The area is home to Wine Riffs, Velvet Unplugged, the Universal Catwalk, and the Blue Man Group.
Based on 4,258 reviews
Value for money
Policies vary by room type and provider.