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The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
I was impressed with the Grey Street Hotel and will definitely be staying there again.
handy to town centre
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
closeness to northumbria uni
the rooms were cold poor wall controls and no instructions made in a cold stay
Service and Food
location very good parking charges
Excellent location of hotel, right next to the city centre. Twin room was clean, tidy and comfortable and the breakfast was also excellent. Staff were very friendly and helpfull, will definatley stay here again. Meal in resturant at night wasnt that nice.
Friendly staff. Good food. Value for money. Breakfast was poor. Some cheese would do the trick!
Made to feel welcome and our needs as a family were responded to very efficiently and with genuine willingness Our room was too hot on night one although when I asked for a fan we were given a different and cooler room