Pros (+) Staff friendliness and professionalism, location, room size, quietness
Cons (-) Heating too high, expensive breakfast
4 stars
Emperador
Photos of Emperador
Overview
Situated in Madrid City Centre, this hotel is just a 10-minute walk to Plaza de Oriente, Gran Via and Royal Palace of Madrid. It is a stone's throw from Puerta del Sol.
There are a variety of facilities on offer to those staying at Emperador Madrid, including a rooftop terrace, a sauna and an outdoor pool. The front desk operates 24/7 and the friendly staff can recommend places to visit and provide other tourist information.
All the elegant rooms at Emperador Madrid provide a mini bar, a flat-screen TV and free wireless internet access. All are air conditioned and offer heating, a telephone and a private bathroom.
The position of the hotel allows easy access to many places of interest by foot. It is a brief walk from Sol Metro Station, which allows for easy access in and around Madrid.
Latest deals for Emperador
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Emperador
- Outdoor pool
- Fitness centre
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24-hour front desk
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Electric kettle
- Minibar
- Snack bar
- Bar/Lounge
- Tea/coffee maker
- Kettle
- Food can be delivered to guest accommodation
- Coffee machine
Pool and spa
- Rooftop pool
- Massage
- Pool bar
- Outdoor pool
- Sauna
- Pool with a view
General
- Slippers
- Soundproof rooms
- Telephone
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Disabled access
- Lift
- No smoking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- Parking
- Shuttle service (additional charge)
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Family friendly
- Babysitting or child care
- Cribs available
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Reviews of Emperador
8.7
Very good
6907 verified ratings
Wonderful
3686
Very good
1490
Good
929
Okay
337
Fair
253
Mediocre
114
Poor
98
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, particularly noting the proximity to attractions and the well-maintained rooms. However, several reviews highlighted issues with service, including slow check-in and poor communication. Overall, while many enjoyed their stay, some guests experienced significant dissatisfaction with the service provided.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.7 out of 10
1697 reviews
8.9 out of 10
23 reviews
8.5 out of 10
2 reviews
7.3 out of 10
3 reviews
All reviews
Pros (+) -The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean
Cons (-) -The wifi was slow and it had a two device limit -The room was somewhat small
Pros (+) Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm
Cons (-) First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel a...
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Location
Gran Via 53, 28013 Madrid
What's nearby
- Teatro Real0.4 km
- Plaza de Espana0.4 km
- Plaza de Oriente0.5 km
- Madrid City Centre0.5 km
- Puerta del Sol0.6 km
- Plaza Mayor0.6 km
- Palacio Real de Madrid0.7 km
- Principe Pio0.9 km
- Plaza de Santa Ana1 km
- Teatro Español1 km
- Plaza de Cibeles1.3 km
- Museo del Prado1.6 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Emperador
Low season | November |
|---|---|
High season | November |
Average price (weeknight) | AED 911 |
When to book a room at Emperador
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city centre | 0.8 km |
Nearest airport | Madrid Barajas |
Distance to airport | 13.6 km |