Pros:I was upgraded to a nice vehicle. For a small operation they gave good customer service. Easy pick up easy drop off and a clean vehicle. Everything I expected and more.
Cons:Nothing, my experience was positive.
Cons:Had to call the local office to get my receipt several days later
Pros:Great price for a one way rental. Smooth and easy
Cons:Mileage limit. Would have liked an option for more miles at a different rate/discount.
Cons:My flight arrived ON TIME, as schedule, but the avis branch at this airport closed two hours before. I had a reservation that included my flight information. When I contacted AVIS's toll-free number, they simply stated that the branch was closed and there was nothing they could do. I was unable to rent from AVIS, ended up with a large taxi fare to the hotel and a subsequent rental at another company.
8.0 Very Good
8.0 Very Good
Pros:Good staff and drop off.
Cons:Get rid of Sentras
Pros:Quick dropoff, no issues.
Cons:No issues with drop-off
Pros:Very quick checkout of car, no hard sales pitch.
Cons:I had to make a trip back to the car to get mileage and gas reading. The counter person was unable to leave the desk to do it herself. No big deal, I just didn't realize that they'd trust me to fill out the return form.
Pros:Pick up/drop off went very well
Cons:Car wasn't cleaned - I didn't care about the outside of the car, the roads were a mess because of the snow, so that didn't matter. But, the inside had clearly not been touched (crumbs, and some wrappers). Not horrible or gross, but obviously needed someone to have looked inside!
Pros:The car ready, clean, and very gas efficient!
Cons:When I called Budget the people answering the phone did not what was going on with the local Budget place
Pros:The check out agent saw that our rate was too high and changed it immediately to a third of the price. We will certainly be back!
Pros:Hertz is located inside the airport terminal at Lewiston, ID so picking up my Hertz car was very quick and convenient. I had prepaid online, so the whole pick up process took about 5 minutes. Friendly staff.
Pros:After we dropped off our car, we discovered that our flight had been cancelled and we would have to stay another night in Pullman. When we tried to rent another car, we were dismayed to discover that there aren't any available But the Hertz agent went way out of her way to locate a car for us. We were so grateful for all her patience and persistence!
Cons:It wasn't clear that I had to call for a pick-up. no number provided.
Cons:The "off site" issue was not clearly delineated on line. They called a day before to confirm, and left a message. I called back several times, no answer I arrived at Lewiston airport and found they were off site, so called again. No answer. I finally booked with Hertz for an extra $100. Would have booked with them originally at a lower price if I had known.
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