Cons:Was good nice experience
8.0 Very Good
Pros:I was able to get a vehicle
Cons:Out of our control, Avis and I, flight delayed made me lose my rental for a day. I had to wait until the following day to get the vehicle, then waited for the vehicle due to an employee emergency,. Noone could issue a vehicle until the employee got back from emergency, one hour later. Then, I was advised the rental company would give me a ride to the airport since they don't have an office there, but at the time of drop-off, an employee was hesitant because there was nobody else to cover while I was being dropped off.
Pros:The staff at my drop off point waited 3 hours for me after closing. Vehicle was new and in great condition. Fuel efficient. Dropped me off at the ferry terminal. Can’t say enough nice things about them.
Pros:Car was compact. Small, clean, fuel efficient.
Cons:These comments reflect the Avis offices in Honduras. Not in the US. When I arrived to pick up my car, their computer system was down. So they couldn't retrieve my reservation. And before I took the car, they had to put a $1,200 hold on my card, which is ridiculous. I had to go online and transfer money from one account to another to make sure I could cover this unexpected expense. I was returning the car in San Pedro Sula. My flight departed at 7:00 am, but the rental office in the San Pedro Sula airport didn't open until 6:00 am. So I was told to check in for my flight, and then drop off my car with them once they opened. The day of my flight, I hung around till 6:20 waiting for them to show up. And I had to leave the keys with a note (even though I was told by Avis in La Ceiba not do do this) because nobody ever came. I almost missed my flight because of that. If you say you'll open at 6:00 am, please be there. That was totally unprofessional. Worst car renting experience ever.
Pros:We were picked up and dropped off at the airport
Cons:The car we received had tires that were threadbare and we were told if we got a flat, there was no "roadside assistance," we would be responsible for replacing the tire.
Pros:Great car. Easy to pickup and drop off. Very nice people.
Cons:The car didn’t had enough potential to go up the hill
8.0 Very Good
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