Love this hotel. Perfect location for out quick Orlando trips. Rooms for all party sizes. Great customer service from the front desk. Thank you
They picked up our wash clothes but didn’t give us new ones for the next day.
Loved the location
The roaches in my room and the paint falling off the walls. My tub also took several hours to drain
You get what you pay for...
Location was excellent, shuttle service to Epcot Center was great!
First room had a door that could be opened without a key, not safe at all. Roaches and old mattresses... Needs renovation.
Easy access to Disney...but
Super easy access to Disney. Late check in was no issue Room was a good size Parking available right in front of room Price was cheap
Walls paper thin Slamming doors all night Loud voices all night Beds incredibly hard and uncomfortable Dark parking lots—had trouble finding room because signs were tiny and there’s no lighting. Rooms desperately need updating. Hinges on door we’re rusty, painted walls in shower???, old beds, loud pipes. Glad we only spent the night and moved in quickly. I didn’t even sleep.
Our Stay at Seralago
The price, the room smelled badly, it was old rusted everywhere, dingy towels, mold spots in the bathroom , throughout the room, old broken down dresser and where the refrigerator located it's just terrible, pillows flat small enough for a toddler's bed the list goes on. I'm glad it was overnight, but if I was able to get my money back I would have went somewhere else. PLEASE DO NOT STAY HERE, GO ELSEWHERE NOT UNLESS YOU LUCK UP ON A BETTER ROOM. SEE THE ROOM BEFORE STAYING TRUST ME
Good price, some nice amenities, some upgrades ongoing, quick service when I had a problem in room. Helpful staff and happy to have a computer with printer for some work printing.
Resort fee's suck period. Took forever to check in behind one person with resort fee and prepay issues. Older property, with dated furniture. Shower was awful looking, hodgepodge of fixes and repairs.
I could sleep at night
No communication what so ever with the employees
Location was ideal for park hopping.
It took me over 1 hour to check in because they are so understaffed. The room was filthy and smelled nasty. Garbage was left outside the rooms and no one cleaned it up during our 3 day stay. We will not return no matter how cheap.
Room smelled like smoke. Outside noise
I'd pay more for a clean room
Staff was helpful and apologetic when I went to the desk to ask for new sheets. Staff was friendly and helpful at check in/out. I got this room on a discount website, so I feel I can't complain too much, but if I had paid the hotel's asking price, I would not have stayed and demanded a full refund.
Sheets had not been changed. (Hairs and other bits in bed) Bathroom had not been cleaned. (Soapscum build up in tub, mildew growing in floor tile, hairs in sink) Outside door to room would not close properly. Beds and towels smelled of mildew.
Outdated 90's Motel falling apart.
Two pools, hot tub, parking, spacious room.
Free Theme park shuttle times made no sense & where inefficient. They stop along the way at other hotels to pick up passengers, taking more time, insread of heading dirrectly to the park. Shuttles don't arrive at parks before opening & don't leave after closing but at times that make no sense. They also don't go to every park (No Magic Kingdom, Animal Kingdom, or Hollywood Studios). Better off hiring a Lyft or Uber (not saving money). Room was falling apart. Shower handle came off. Bathroom light kept flickering (obnoxious). Bathroom light & sink area light had to be on at the same time, especially while others were sleeping. No free mini lotion bottle, which another hotel would give. No coffee maker, but we had two mini fridges in our room, for some reason. Also didn't appreciate the $47 resort fee I was charged.
Dirty towels and sock was in my room when I checked on
A Fun filled family friendly hotel, located 3 miles from the WaltDisney World main gate entrance. Two Olympic style pools, two whirlpools, kiddiepool, gameroom, full service restaurant, Food Court, Pool Bar, scheduled transportation to Disney World, Universal Orlando and Seaworld. Scheduled transportation to Lake Buena Vista Outlet Mall. Kids eat free program
Based on 6,832 reviews
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