Would you like to save as your currency permanently or for this visit only?
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
convenient expensive and had to pay $18 for parking!
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
Excellent service standards
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
Good breakfast and happy hour. I did not like that they charged me two times for my stay. When I called I was told I would be refunded and the manager would call me and they still have not called me back or contacted me about refunding my money. This was seven days ago. I will update this when I get my refund
Our room was very comfortable and clean. The staff was very helpful. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit.
Breakfast. Manager's evening food / drink. Room.
We enjoyed the proximity to Minute Maid park, the short walks to most downtown destinations and the hotel bar No microwaves in the rooms
The showers. Room overall was nice. Everything was enjoyable. That their is no self park. U have no choice but to pay $30 plus tax for valet a day.
It was great, very clean and very nice loved the room!
Responsive staff, big clean comfortable room, king bed, four wonderful pillows, fridge, microwave, free bottled water, large flat screen TV, pod coffee maker, powrful well draining shower, comfortable AC, expansive desk with much storage, many charge outlets, huge delicious breakfast of almost any type you wish with bananas and apples to go, three types of warm cookies @ 4PM and later, a kind front desk person who would take the time to print my airline ticket, great maid service! Beautiful clean carpet, wonderful location near everything downtown, very safe feeling neighborhood all at a very fair price. All in all, a GREAT experience! Lighting a little dimmer than I might like.
The location to all down town sports teams Ac wasnt working properly in room 425. Staff try to fix but didnt have a spare room that they could move us too. But A for effort though