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The service was excellent. Restaurants and facilities were top notch. One on property you need not go anywhere else. A great experience! That we had to leave.
Location was perfect, felt like a place the locals go and was still close enough to the busy tourist areas, that you can walk.
Private beach, off the main drag, quiet Rooms are tiny and slightly out of date.
This hotel is ocean front property. They contacted me days prior my arrival to inquire about my accommodations and special requests. I mentioned how I would be getting married during my stay. I was upgrade to a room with a beautiful view free of charge. The room service is quick and food is delicious. I really enjoyed my time there :D There was some construction going on during the day time. It was loud and caused dust inside the hotel.
Service was always friendly, prompt and efficient. The hotel is also quiet and great for relaxing - away from the hustle and bustle of downtown Waikiki. The beautiful Aquarium is just a few steps away. Do not forget to get your breakfast or other meal at the beautiful ocean-front restaurant.
No inroom tea
Location at the quiet end of Waikiki; nice almost private beach. Staff was very polite and helpful. The cost of hotel';s food and drink (2 restaurants, expensive bar).
best parts - location truly beachfront. staff, RON in particular. He went out of his way to give us a lift to relatives in Salt Lake. Thanks again Ron! Dinner was great (a little pricey, but what's not in Waikiki)... quick service from William- Thanks William. Room was quite small, nice size bed, no room for side tables, just enough to squeeze out of bed and into the bathroom or out the room. TV and wifi quite bad! TV often freezes, lots of strong wifi addresses but cannot connect to them only the weak ones and then get disconnected every now and then.
fantastic views! room service food was excellent and fast. friendly and helpful staff. one thing they must improve is to let guests know that in order for the AC to work, all sliding glass doors must be fully closed - if left ajar the AC shuts off.
Location, staff and bicycles Bed was a little old. Needs updating.
Close proximetry to downtown area but away enough to not have all the traffic. It has a beautiful park across the street and a view of Diamond Head.
Gorgeous polished floors and a lovely sleek decor. Quiet, beautiful. Will return soon!
Location away from hustle/bustle of Waikiki, cleanliness and modern design of rooms, very comfortable bed, views of Diamondhead and partial view of ocean. Ocean views are not truly full ocean views - partial only. The lone elevator was intermittently working during my stay, which makes things challenging staying on a high floor. Breakfast only had coffee/tea and pre-made items.
The hotel is conveniently located close to Waikiki Beach. The rooms are small but nice and clean.
the location room service, didn't come through my room until my final day, furniture microwave wasn't clean
The location of the hotel is excellent. And the hotel is familier to the dogs, and the kitchenette is very clean and easy to use. I requested the parking several times, but I couldn't get the answer from the hotel soon.The front clerks there were not efficient.
That it was near the beach The service was terrible and the rooms were really weird
The closeness to the beach andWakiki Fix the Elevator
I was happy only with the location and the rate of the hotel, other than this nothing. The hotel staff attitude,cooperation and reaction was so poor regarding the interaction with the clients; The windows room were so dirty that you hardly could watch outside; The mattress incomfortable; In the 21st century it's abnormal that you can't offer an acces (a limited one - 15 -30 min) to a computer (not all the people carry with them on vacation a personal laptop), etc
nice environment. very comfortable flat none
location is good There are cockroaches in the room. The hallways and floors in the room are very dirty (sticky). It is ridicules that the hand basin and mirrors are not inside the bathroom. Air-conditioning is very noisy. Mattress is too soft. There's only 1 chair in a room for 2 people !
it has been one of the worse experience in my life. First room was completely dirty and broken. I think nobody never cleaned this room before. I asked to have another room the day after (because after 10pm there is nobody in the reception).Second room was fully of: ant, bugs, and some insect that they liked my laptop. I am still killing them. The hotel in general is also noisy but i guess it's also the area.
Excellent location. The hotel staff was not particularly helpful, nor very friendly.
Staff was wonderful, over and above expectations. rooms were old with some updates. Problems were that they installed the AC right above the bed that was pushed up against the window and wall. Noisy and kept us awake all night. NOT RESTFUL. Being that Honolulu is 80 degrees and humid all day, AC is essential, even at night. Some lights were not working, and some switches that did not work. I think if they re-arrainged the room with the bed in the middle where you could access both sides of the bed, and not be right under the AC unit, and put the couch under the window instead, it would be a more pleasant experience.