3 stars
Phoenix Palace Hotel Hanoi
Photos of Phoenix Palace Hotel Hanoi
Overview
Hotel with free parking, steps from St. Joseph's Cathedral of Hanoi Along with a restaurant, this smoke-free hotel has a business center and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Phoenix Palace Hotel Hanoi offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities at Phoenix Palace Hotel Hanoi
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Flat-screen TV
- TV
- Cable or satellite TV
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Dustbins
- Conditioner
General
- Executive lounge access
- Family rooms
- Hardwood or parquet floors
- Inner courtyard view
- Lockers
- Storage available
- Quiet street view
- Seating area
- Slippers
- Soundproof rooms
- Soundproofing
- Telephone
- City view
Bathroom
- Hairdryer
- Private bathroom
- Shared toilet
- Shower
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
Dining
- Wine glasses
- Electric kettle
- Restaurant
- Food can be delivered to guest accommodation
- Minibar
- Tea/coffee maker
- Kettle
- Coffee machine
- Dining table
Accessibility and suitability
- No smoking
- Designated smoking area
- Private entrance
- Disabled access
- Lift
- Accessible by lift
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Tumble dryer
Bedroom
- Extra-long beds (> 2 metres)
- Feather pillow
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Things to do
- Gift shop
- Bicycle hire
- Cooking classes
Outdoor
- Terrace/Patio
- Balcony
Health and safety
- Daily housekeeping
- Safe
Pool and spa
- Hot tub
Workspace
- Desk
Family friendly
- Babysitting or child care
Reviews of Phoenix Palace Hotel Hanoi
7.6
Good
897 verified ratings
Wonderful
437
Very good
167
Good
114
Okay
65
Fair
49
Mediocre
27
Poor
38
Summary of reviews
Guests say
Guests appreciated the hotel's location, noting its proximity to attractions and restaurants. However, many reviews highlighted significant issues with cleanliness, including dirty bathrooms and unkempt rooms. Service was also a concern, with reports of rude staff and poor management. Overall, while some guests enjoyed their stay, many expressed disappointment in the hotel's condition and service quality.AI-generated from customer reviews
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Location
27 Phu Doan Street, Hanoi
What's nearby
- St. Joseph Cathedral147 m
- National Library of Vietnam0.4 km
- Hoa Lo Prison Museum0.5 km
- Hoan Kiem Lake0.5 km
- Hanoi City Centre0.6 km
- Vietnam Military History Museum0.8 km
- Dong Xuan Market1.1 km
- Hanoi Citadel1.1 km
- Hanoi Opera House1.2 km
- National Museum of Fine Arts1.3 km
- Temple of Literature1.3 km
- National Museum of Vietnamese History1.3 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Phoenix Palace Hotel Hanoi
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to city centre | 3.5 km |
Nearest airport | Hanoi Noibai |
Distance to airport | 21.7 km |