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Location is good for the train station and a 10 min walk to the town. Rooms were nice and modern the corridors and lifts need work but all in all was clean.
I liked the newness of the bedroom and shower, and the cleanliness.It was also comfortably central. The heating in my opinion was a bit high, especially at night.
the room is perfect, everyone should stay in this hotel when you travel to Florence.
The bedroom and bathroom was very comfortable and clean. Very good buffet Breakfast and attentive staff. Excellent location for visiting the sights of Florence. The bedroom was extremely hot and the air condition was not on, the room did cool down once the window was open, although the room we had overlooked the main road facing the railway station so consequently it was busy and noisy.
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
The location of the hotel was superb! (Right next to the station, walking distance to sightseeing spots etc. Staff were all very friendly and helpful. I would love to stay there bext time I visit Florence.
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!
Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around. Everything
The beds were extremely hard.
I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you
The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty! Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!
The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly. The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.
The hotel is situated in a good shopping and sight-seeing district and is very beautiful. The floors in the room were beautiful but very slippery.
Location and interior of the hotel lobby and rooms. Internet connection available (for a fee). Room felt outdated - maybe as in all old 4/5-star hotels in Italy.
It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel. None
The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice The rooms are quite old and kind of a musty smell
I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me
We liked staying in a well maintained older hotel. Rich dark wood throughout, stained glass windows, and a view of Florence from the rooftop terrace that is unbeatable. Staff was helpful. We had a water leak in the bathroom that we couldn't pinpoint, but the smell wasn't reassuring.
I lked the staff and I also had a very spacious room. The bathroom was very small.
Central location. Excellent and attractive room. Good breakfast.
The location was great. Easy to get to the outdoor market, the train station and all different types of resturants. It was easy to book day trips with the front desk and they were very kind for the most part. I had two superior double rooms and there were no views out of either room. The mattress was the hardest I have ever had.
The location is exellent, near the train station and quite central. The breakfast is very good. the rooms are quiet, the matress confortable. The shower although a bit too small had a good pressure and plenty of hot water. The lighting of the room is not sufficient.
It was a bit difficult to find it, but it is very close to the rail station and a 5 min was to the Duomo. Not so comfortable mattress, but clean and comfy rooms. The complementary breakfast was amazing. Not so comfortable mattress
We were two couples occupying two rooms. Air conditioning did not work in either of the two rooms. At around midnight, a terrible noise emanating from the internal courtyard would not let us sleep, and the receptionist explained that the noise was due to the septic cleaning activity that would only performed at night. The above noted septic-related activity lead to an incredibly disgusting smell that quickly propagated through windows and vent openings. The front desk staff proved to be extremely rude and useless.
Stuff we liked: 1. The location was hard to beat - we could walk everywhere. 2. The free breakfast in the morning was a nice way to start the day. 3. Staff was incredibly friendly and helpful - got us reserved tickets into Ufizzi and Academia and provided helpful suggestions. 4. Room was clean and bathroom was on par for what I have come to expect from Italy. Air conditioning and wifi were nice to have. To be honest, we were really pleased with the place considering price, location, and friendliness of staff. The one thing I would say is that the bed - while not uncomfortable and completely adequate - was not an incredibly comfortable bed. But it worked - we slept great.
Location and raymond the the only staff that was nice and courteous in the hotel. Rooms are relatively new but very dirty, u can smell the toilet. Stains in the sink. Receptionist have no manners what so ever.
Very convieniant location to sites of interest & transport links Nothing
Nice situated in the centre of Florence. Good atmosphere. the elevator, but steps are fine for you health
Very helpful staff. helped with early arrival, booking a tour since we had limited time. even extra help with things like charging a Kindle device.
It was pretty shitty considering my reservation was cancelled by you guys and had to find somewear else to stay that day and no one know what the fuck was going on! Inconsiderate assholes! Wish you wouldn't have cancled my fucking reservation. .
The good breakfast and near to train station.
It is exactly next to the train station The night duty snoring officer sleeps on the sofa of the reception area !!!
Good location, servise, exelent meals ( just was problem with group, was very noisily during breakfast, very nice atmosphere. Many thanks. I do not have any complains.
Perfect Location ; Good Breakfast ; Great for the City Trips Because to near the train station ; noisey
I booked a room with a satellite tv, however it had only 4 black and white channels. When I called reception, I was told they had a problem and so we couldn't watch tv. I complained when paying the bill but it was all in vain.
Room was clean and comfortable and the breakfast was very good. Location was very convenient overall. Staff was not particularly helpful in recommending restaurants or tours - very little information given.
The location of the hotel was perfect. One minute from the train station, in walking distance of the town center, and there is a good restaurant a few doors down. The staff was friendly and the rooms were nice and clean.
Got a room in the City Residence - a suites portion of the hotel. Good value Breakfast location was in a diferent hotel (connected) a long walk.
Location. Very friendly and helpful staff. An executive double room is supposed to have a good view as per hotel room descriptioms. Mine did not have that.
Close to the train station and very central. Staff was very helpful and the room was very comfortable and modern. Loved it.......
close to train station poor breakfast quality
good location, good breakfast, big room, nice reception none
location no air condition as advertise and tv remote do not work. Staff are not too helpful.
Excellent location, breakfast and service. Nothing.
Incredible offer, ideal for business trips and for getting to the train station.
Good location and price The a/c not working good
Der kostenlose W-LAN-Service ist wirklich praktisch (in anderen italienischen Hotels fehlt dieser Service leider oft).Sehr angenehmer Aufenthalt, auch dank des freundlichen Personals.
Room was clean and reasonable quality. There was a slight odor in the room.
Clean and fancy rooms. Location was not great as next to the bus station, too noisy. Small lift.
Die Lage ist exzellent und für jene geeignet, die für ihren Florenzbesuch nur wenig Zeit haben.
Very stylish and modern hotel. Staff was very warm & helpful. Extremely convenient location across the street from the main railway station in Florence and a short 10-15 minute walk to all the major sightseeing destinations. Solid breakfast was also included. Highly recommend! Will be returning there the next time I visit Florence. Our room faced the street which does come alive every morning with cars and pedestrians. Other than that, can't think of anything that
The breakfast was excellent, wide choices, enough to satisfy most. Bed was very comfortable. All was super clean. Wifi worked just fine and was free. Lobby staff were friendly. They allowed me to check in 3 hours early, which was nice. The noise insulation between rooms wasn't great, including the door going out to the hall. They are doing some construction to the entire exterior of the hotel, so you may have noise (but it was only during the day), and you may have people walking around the outside looking into our room. It's also a loss of safety to have all that scaffolding up. Also, loss of views out the windows from rooms that face outside. Some people may not be bothered by any of this.
On the outside it blends in perfectly with Florence architecture. On the inside it is refurbished and equipped with all mods and cons. A really beautiful hotel.
Style, location. The room that lived in wasn't the one I reserved, but still it was very good. And the reception gave me several options to choose.
Excellent hotel .Wonderful position.We found the staffextremely helpful.The standard of cleanliness was extremely high and we loved the unusual decoration and style of this very comfortable Hotel.
The room was fabulous and the concierge staff is truly outstanding!
the hotel, in a beautiful florentine setting, is done in very good taste - spacious room - very pleasant staff - breakfast and breakfast room both exquisite
The hotel is in a fantastic position, nearest to central station, and in front of the magnific Santa Maria Novella Church, and just at two minutes walking from the center. It is really fantastic! There were a problem with car parking and only with the same time of the Firenze Marathon, were traffic was closed... We had to wait the finish of the marathon before leave the hotel and the hotel (due to an error of car parking staff) did not inform correctly us about time of car disservice.. It was beliveable that the problem were not from hotell staff and in this the hotel refund us of the car parking cost. It were possible skipping the problem, but they really did all they can.
The design of the hotel was outstanding. A huge charge was added to our museum tickets.
Everything - Staff, Reception, Helpfulness, Friendliness, Efficiency. We particularly were impressed with the decore, cleanliness and spaciousness of our room. The breakfast room overlooking Florence supplied a huge, tasty array of foods. The location was excellent for exploring Florence for shopping and sightseeing. Additionally, as we were travelling by train and the hotel is within easy walking distance to the stations, a major factor with luggaage. The cocktail bar's colourful fountain/pool together with the prompt service contributed to relaxing pre-dinner drinks. No complaints.
The convenience to everything, including the train, was flawless! The hotel was very classy as were the staff! The breakfast was top notch and delicious!!
Very good value for the money (especially if you get a good rate). Very complete breakfast and excelent location (near to train station, major attractions, good restaurants). Excellent amenities and design. Very comfortable and quiet. Everything was just fine, except that one night they decided to turn on the vacuum cleaner at 1 a.m., the noise was very disturbing (considering that is has central vacuum and it can be heard in the rooms)
Friendly staff. Upscale decor. Comfortable beds. The bathroom floor and the floor in the shower were extremely dirty. This was particularly evident to us since we had just stayed at a nearby hotel where the room and bath were immaculate.
Decor was stunning. I am a Designer. Staff wonderful and made us feel welcome. Was one of the best Hotels we stayed in, nothing all was great
We liked a lot the design of the hotel and the location. It is not easy to find such a standard. We had a very pleasant stay. Just put the Information labels with the name of the hotel in a visible place.
The location is excellent, it is right across from the train station and a 10 minute walk to all the museums and sights. The room is large. Controlling the temperature of the room was not possible. It would be fine and then get very warm. We ended up opening some windows as the A/C could not cool off the room and it was not hot when we were visiting.
Very Large comefortable rooms and bathrooms. Great location. Stylish decor and super clean. Great beds!!! Building works going on outside
very plush, clean, excellent sound proofing, air conditioning essential! staff were very helpful and polite, weird as all other italians we encountered were moody! hotel was lovely, works outside made it seem messy but unavoidable
Convenience for City centre as a tour centre, close to bus and railway station, restaurants, historical areas and shops. No restaurant facilities provided, only room service for breakfast, even though they had a bar that could have doubled as a Buffet Bfast area. The hotel entrance was a small door and the hotel sign was poorly lit and not easily visible. We walked past it and did not see the name.
Hard to find. Slow elevators
Parking was a condition. Rate charges 27 and n ot 24 per day as published in your web site
Very close to station and walking distance to sights.Would highly recommend.
The space - we had 2 double rooms both with ensuite facilities which as a family with 2 kids was perfect for our needs. The price was also good as we got a good internet rate which made it excellent value for money. It did have a bad drain smell in one of the bathrooms.
Location was best Breakfast was so poor and hotel safety seemed not good
The spacious suite. Really good beds! Very good housekeeping! Airco only warms up ?! No facility of dining at hotel. My ikea- sheet has blood on it so I put it away on the bank of my guest room.
The breakfast is good and worth the price. the cleanness and comfort.
good location How is it possbile that a hotel with three stars does not have a fridge in its rooms ? The receptionist was arrogant. Showed no attitude for good service.
Not very clean rooms and very old decoration
Close top the centre. Beautiful garden, compensating the s,all rooms. It was like an oasis. Room 124 has the air condinioning not working.
Central Location. You could walk everywhere.
Personnel was very friendly and useful. Breakfast was quiet good. I also liked the parking option - driver from the nearest garage comes to take your car there and back. Location is close to Central Market and Railway Station. It can be a good choice if you want to save money. It may be a good choice also for dog owners - you will have enough space to walk your dog on Piazza Independenza. Otherwise I would not recommend this hotel. It is old, dirty and uncomfortable and doesn't look like 3 star hotel.
Location Used by school children. Very noisy!
I liked the room with a view to an beautiful garden. I liked to stay in the garden. I liked the breakfast. The personal was very kind too.
it was clean I think a small refrigerator could be necessary, and during renovation (one room in my floor) more order.
price , position , garden it has to be renovired soon !
Please write at least 15 words
Good service from staff, good standard of cleanliness, quiet location although nice and central.
Friendly staff Bar was dead.
The location of the place and near the center and the train terminal.
we were impressed with the level of personal service that whilst very helpful was never intrusive. Perhaps one word of caution was that as our bedroom dooor opened outwards we nearly tripped over the vacuum cleaner pipe that was plugged into the wall by our room. The sort of thing that could easily give rise to a liability claim.
We enjoyed our stay at this hotel very much. The location is great and very quiet. Our hotel room was clean and comfortable.
I can't state how helpful this hotel staff was. From check-in to check out, they handled everything. The hotel is short on frills, but the staff alone is worth the stay. the shower - weak pressure, barely warm, took a few days to fix, but it eventually got to tepid, so good for water conservation!
very convenient location, lovely room, comfy bed!
Comfort and location for our city trip.
A classic Italian hotel, in a quiet location yet close to the railway and bus stations, and within easy walking distance of the main city sights.
The courteous staff and the facilities available. They were renovating a room above ours and the noise was too early, but this is not a criticism of the hotel itself
I do a lot of travel, and I have to say this is a great boutique hotel , really nice atmosphere. The hotel has a nice diningroom with a great menu. The staff are very friendly and the rooms are super clean.( which is a must) . Great location.
Very nice atmosphere with excellent, friendly staff at a great location good value for money. Free use of the gym around the corner! I had a very large and nice room but unfortunately it was very noisy (found that out early next morning)
The staff were very helpful, very courteous and attentive without exception at the front desk, bar and breakfast. The peaceful bright ambience of the garden and patio were a very pleasant hidden surprise behind the plain stone exterior. The ability to darken the room completely made for a very restful stay. No negative comments.
the location is good
desk staff very helpful
the staff were very helpful there was a nice atmosphere with a lovely courtyard and trees which was a welcome relief as it was right in the middle of the town. the pool is not very big good for a dip but not a swim. the gym is well equipped not in the hotel but just around the corner and doesnt open until 10am and not at all on Sundays
Friendly staff, great location.
Excellent location & availability of parking. Big bathroom. In their annexe - no explanation of which keys to use. Mattresses - 2 singles to make up double - were very uncomfortable. Had to vacate parking by 12:00 even though we hadn't planned to leave Venice until 14:00/15:00.
nice small hotel in good condition, room as we asked for, hotel within walking distance to historic center and RR station, right price, friendly staff, breakfast OK, we will recommend hotel Rivoli to friends some might be apprehensive of low-class neighbourhood though not us: area is safe
Polite staff and good service.
The location of Hotel Rivoli could not have been better. The staff was top notch, with a special thanks going out to Ermelinda. She totally rocks. The hotel was beautiful, spotless and I could not have asked for a more beautiful room which had a private terrace that was such a wonderful and pleasant surprise. This is the only hotel that I will be staying in when I return to Florence for future trips. There is absolutely nothing that I did not like about the hotel, other than that I had to leave it. I could have stayed in this hotel forever.
everything,staff were helpfull and friendly.nice atmosphere
Breakfast was good Staff was helpful Location was convenient Rooms were clean Bead was comfortable
comfort & clean
The hotel is comfortable, located conveniently to sites in Florence, near to public transportation, both intracity & intercity.
thenk you for your hospitaliti,for comfort,for clean room and hotel,wondefful brekwest and kind hotel staff
Service was good: we were a group of 10 runners coming for the marathon and the hotel staff organized the transfer to the Bologna airport, we had a breakfast earlier and could keep one room to have a shower after running.
Staff was very attentive. Turndown service was a bonus getting upgrade was very nice
Location and helpful staff Old, broken down facilities, cramped rooms.
helpful staff the room was small
Very nice big rooms with a veranda, excellent location. The staff was very friendly, they booked a visit at Ufici and also recommended an excellent restaurant.
(1) Very convenient to railway station and shops. (2) Central but quiet. (3) Breakfast excellent (1) Shower over bath. (2) Receptionist very brusque as we left. Did not ask if we enjoyed our stay. No "hope you'll come back" or the like
Close to Laudromat, facilities, railway station. Trip to Pisa. Slow WiFi for which the username & password had to be continually re-entered.
The guest house is perfectly located, feels like being invited in a firenze's friend's guest house, the decor of the room was really perferct and innovative, huge shower in the room, nice wall fabrics, nice bed, very comfy, nice view, we loved the secret room! Very nice personnel le breakfast est cher pour ce que c'est et non compris dans le prix, c'est le seul point négatif pour le lieu, on s'attendrait à avoir un breakfast un peu plus conséquent!
Location Florence is a city with idiosyncratic hotels. I travel a lot. This is an odd place. Almost a ritual just to get in and out. Not for those expecting the conventional. Pleasant staff but this place is "out there". FaultyTowers meets Apocalypse Now.
The hotel room is very beautiful, stylish and comfortable, and their air-con work very well. I love this hotel and we have a present stay. I sure will recommend this hotel to my friend. there is around 15mins walk from the train station to the hotel, it is a bit tough for people who with luggages and during the very hot weather.
Our only complaint - the 'erotic book' mentioned on the booking form failed to materialise!
Staying at Casa Howard was one of the most pleasant experiences and a highlight of our trip thus far. The room we stayed in, the game room, also known as the terrace room was as charming as could be! The terrace is so peaceful and quiet and is such an added bonus! The location is great, too. Not too far from the train station, yet close to shops and restaurants. The staff at Casa Howard was so welcoming and very accommodating as well. We loved our stay in Florence and Casa Howard and would recommend it to anyone. I will definitely stay here the next time I travel to Florence.
- Excellent location - Beautiful lobby - Large bedroom - Extremely helpful and friendly staff - Whenever the shower was used there was no way of stopping water flowing onto the bathroom floor, collecting in quite a deep pool near the basin and the door.
Its a good location, theres a view of the Duomo from the roof, and the breakfast room is very grand. When i booked it was the cheapest of the centrally located. Some staff helpful. The room smelled of smoke for the whole trip. Lots of wear and tear. I booked without breakfast. At check-in receptionist told me breakfast included. I said that it was not included. She checked computer and insisted it was included at no charge. At check-out the same receptionist made me pay for breakfast, and told me she had never said it was included. A barefaced lie, presumably to con extra money out of guests.
Located in center of city Cold water in shower and we had to complain to get hot water and even next day it was gone again. Charming roof top bar was closed even that it was nice weather, only one it was open during our stay. Very disappointing
It was beautiful, in a great location, friendly service, quiet, and a very good price for this type of hotel. I thought the garage fee added on to the price was a little high for 1 day.
The bar and lounge accommodation is large and provides sufficient privacy to spend some time. The bed was very confortable. The personnel was good. I have booked a luxury room and the only luxury was the size which was spatious. The TV is no flatscreen and far from the bed/sitting place. All furnishing is old and out-dated. The shower in the bath was leaking. No internet on the rooms, only in the lobby.
Location Bar facility moved to 6th floor in evening, therefore, no facility in reception prior to going out.
location, room, reception staff, classical old world hotel. breakfast over 7 days, food predictable and poor. lovely room though.
A lovely hotel with lots of atmosphere and within walking distance of most of Florence.
Location & Staff attentiveness & the view from the roof top bar is excellent Breakfast staff could be more helpfull - especially for parents with young children.
the ubication Extremely old the furniture, it definitely doesn´t suit with a four star hotel
Overall entire stay was excellent The choice's for breakfast very limited for 15 Euro pp and the coffee was warm, but service was excellent. We only had breakfast once during our stay.