Elevators require key each time to go up stairs
Location Location Location
ALL staff that we incountered from valet to bellman house keeping and front desk were all very friendly and helpful. Having worked in the hotel industry it was easy to spot a top notch beautiful hotel with an amazing staff.
Toilet was loose or unattached to the bathroom floor but still functioned properly.
Great location, nice room, beautiful bathroom, comfortable beds, steps from the orange line, State St. and Michigan Ave., Theatres, and museums. We were able to walk everywhere we wanted to go. Great rice view. Libby music was a bit loud, but the younger crow probably would think that was great!
Gorgeous renovated hotel, perfect location
We stayed here with our two older children (age 16 & 20) over July 4 weekend; an incredibly busy weekend for the city but this was an oasis of luxury. Recently renovated, hotel features a beautiful artistic lobby, excellent coffee/sandwich bar in lobby, lounging areas with couches, restaurant, bar. Rooms are deluxe, very comfortable beds, modern bathrooms, with gorgeous views of the city and nearby Chicago river.
Location, bedding, room decor.
Wasn't notified of renovations by kayak nor Marriott, when I told the front desk this, I was told I should do my own research to make sure hotel isn't being renovated. Then the workers started a half hour earlier than I was told on Sunday morning, and when I called the front desk, nothing was done about it. They were constantly drilling directly above our room. I was given the wrong room and wasn't offered a switch when the correct room became available, and I left an item there after checking out and called two hours later and the item had gone missing from the room. When I called the customer care line, the hotel called back to apologize and did not offer anything to rectify the situation. Terrible stay, will not be booking there ever again.
Great staff, good location. Restaurant is wonderful.
Small room, older hotel/rooms, bed not so comfortable, no in room eats other than water/coffee. Definitely over priced.
Experience the Windy City immersed in the elegance and style of Renaissance Chicago Downtown Hotel. Located steps from the Theater District, our award-winning hotel blends recently renovated accommodations with thoughtful amenities and world-class service. Step into our stylish lobby, featuring a VIP R Lounge, artist studio, coffee bar and library. Relax in our spacious room or residence-inspired suite to enjoy deluxe bedding and sweeping downtown Chicago views. Rejuvenate with a pampering spa treatment or a refreshing dip in our indoor pool. After exploring the Theater District, mingle on our hip rooftop bar while enjoying great views, delectable American cuisine and terrific cocktails. Hold a corporate event or memorable wedding in one of our elegant venues. Our hotel boasts 41,572 square feet of sophisticated space, including lavish ballrooms and 24 breakout room options. Event guests will appreciate our superb location near the Theatre District and other notable downtown attractions in Chicago.
Based on 1,885 reviews
Value for money
Policies vary by room type and provider.