Pros: Didn't have a car available after I drove 30 minutes to get there.
17 Oct 2017
Cons: First of all, the car was not ready. When they finally had a car available it was dirty and smelly. When asked to clean the car, I was told that would be additional 60 min wait since they have several cars to clean. Finally, when the car was clean and ready, I was asked to buy additional insurance, I refused since my existing insurance covers rentals but then I was told that they will need to run an additional background check on me since I was 24 yrs old !? I refused to pay for additional insurance and at that point, I decided to go to other rental company where I rented a clean and ready car in less than a 5 minutes. Enterprise - never again!
4 Nov 2017
Cons: You got the wrong guy. I did not rent a car in Sarasota
31 Dec 2017
Pros: I had an issue with the first car they gave me and they gave me a new much better car, no questions asked.
3 Jan 2018
Will rent with Enterprise again
Pros: Friendly, timely service. Free upgrade from Full size to premium. Clean vehicle, fair price.
Cons: I had a slight issue trying to reach them by phone, but once I did, they were helpful and timely.
11 Jan 2018
Pros: Missed plane flight and had to rerent car for 1 day. A bit of discussion about price, but nicely resolved.
22 Jan 2018
Wait on insurance and take directly from Enterprise
Pros: Took Kayak insurance, but then needed Enterprise.