4.8 Okay4 Jan 2020
Pros: Didn't have the full-size car we requested, but was upgraded to full-size SUV.Cons: Pickup at airport was horrendous. No counter or signs, had to inquire at information booth. They gave me a slip of paper and said I had to call to request a shuttle pickup. They also said, "Don't leave a message, they won't respond. Just keep calling". After trying to reach them for more than 20 minutes (their automated system kept sending me to numbers that were disconnected or mailboxes were full), I finally reached someone. It was then another 10 minutes for the shuttle to get to the airport, 10 minutes to get to the off-site rental location (in the lobby of the Holiday Inn). Wasn't the most pleasant, relaxing start to our vacation. Lots of better options at this airport!
5.6 Okay27 Oct 2019
Pros: The staffs were friendly and they treat us good. I had no issues with them except they haven’t mentioned me abou the toll program. But I have handled it in different way.Cons: The inside of the car was vacuumed but still dirty with some foot marks on dash board and all. The out side wasn’t looking that impressive too. First place i been to from pickup was to a quick car wash. But it wasn’t that bad though. However i made a car wash before I dropped it because that may help the next customer.
8.8 Excellent5 Oct 2019
Pros: Staff wasn’t very friendly but they were mildly helpful. The car they gave me at first reeked of cigarettes and had a warped tire so I asked for another car. Staff seemed annoyed that I inspected the vehicle before driving off, but honored my request for another car.
7.2 Good30 Sep 2019
Pros: The staff was accommodating.Cons: The quality of the car was poor. There was an annoying front end rattle and I was not able to pair my phone to the blue tooth system.
10.0 Excellent11 Jun 2019
Pros: I got a free upgrade
4.8 Okay27 Jan 2019
Pros: not much, other than the drop-off was conveniently located at airportCons: website advertised pick-up was by shuttle but didn't mention it was off-site, pick-up was located at a Holiday Inn a couple of miles from the airport. The total charge to my credit card was about $32 more than what they said it would be, and there was no SunPass, was told to avoid toll roads!
2.0 Mediocre15 Jul 2018
They did not carePros: Nothing to like since they never showed up with their shittleCons: There was no shuttle at the airport. The number to call did not answer. Left multiple messages, called headquarters. Got the run-around theough several people. Then was past the closing time of the local office. It was a pathetic show of customer service. I ended up walking to the AVIS counter and had a car in 5 min.
2.0 Mediocre18 May 2018
Cons: They andwered the phone saying we would be picked up in 10-minutes - they never showed I rented a car from Ace Rental who provided outstanding service Thrifty -never again!
3.2 Mediocre29 Apr 2018
Pay the fee for airport rental!Cons: Even though my family and I had made arrangements to drop the car off at the "nearby" location to the airport at a specific time, transportation to the terminal wasn't provided because we didn't "schedule" a shuttle. Funny how it was there when we arrived but not available when we left...
2.0 Mediocre19 Apr 2018
I will never rent from this location againPros: NothingCons: 1 off site 2 picked up in unmarked van 3 employees wearing uniform for a different company 4 no one at rental desk at 8am when I dropped it off 5 Had to have Holiday Inn shuttle take me to airport or else I would have needed to take a cab sign said they would be back in 25 minutes add that to check out time and then having them take me to airport you are looking at having to drop car off 1 hour before you want to get to the airport... I will never rent from this Thrifty location again