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5 locations in Gonzalo Guerrero
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Reviews
10.0 Wonderful
Jan 2020
Pros:
YES, all was good and they spoke english, a real bonus!Cons:
Pick up process was longer than expected, return was quick and easy10.0 Wonderful
Jul 2022
10.0 Wonderful
Nov 2021
4.0 Mediocre
Jun 2021
Cons:
The reservation was clearly indicating a drop off in a different city and the price did changes already when booked this way. We were charged double when we pick up because the drop off in diff city wasn’t actually charged according to Avis, this impacted our budget for the vacation, obviously we could not cancel the reservation cause all out itinerary was planed.. Then, the agency and location indicated in the avis summary was a location that is closed for one year now, we lost time and money going there and we had to go to another agency at the other side of the city that was actually next to where we came from. I will never book again through Kayak again and double check any information supplied by AvisOne location in Gonzalo Guerrero
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10.0 Wonderful
Jun 2022
2.0 Poor
Jun 2022
8.0 Very Good
Feb 2022
2.0 Poor
Oct 2021
3 locations in Gonzalo Guerrero
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Reviews
2.0 Poor
Mar 2021
Pros:
Nothing to like. The office wasn't at the address listed. I asked for help finding it and was told by a local man that they moved to a different location about a block away. He led me there and the office was closed even though I was scheduled to pick up my car. I called the number, left a message, and no one ever called me back, ever. After two hours of waiting I went to the next closest car rental place. The man at the counter said MexRentaCar is notorious for taking more reservations than they have cars, closing the office when they run out, and not notifying people they're out of cars.Cons:
Have a car for me since I had a confirmed reservation, answer your office phone, stay open during your posted hours, notify me of any issues, work your tail off to ensure you have cars for every reservation.6.0 Okay
Apr 2022
2 locations in Gonzalo Guerrero
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Reviews
2.0 Poor
Mar 2024
2.0 Poor
Dec 2023
10.0 Wonderful
Nov 2023
2.0 Poor
Jun 2023
3 locations in Gonzalo Guerrero
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Reviews
10.0 Wonderful
Dec 2021
8.0 Very Good
Nov 2021
10.0 Wonderful
Mar 2021
Pros:
Staff was very friendly and helpful. Pick-up was at the airport directly out in front. Super easy.Cons:
Don’t try too hard to sell insurance people don’t want.2.0 Poor
Mar 2021
Pros:
NothingCons:
Hertz could have actually had cars available at the location. Got to the airport and it was the guys day off. Nobody working counter. Finally found someone to call him and he had no car even available2.0 Poor
Mar 2021
Pros:
We arrived to the airport, went to the Hertz counter and were informed that they did not have our vehicle. They tried to sell me on another vehicle half the size (which would not fit my group), and for more money.Cons:
Honesty? Not giving away a vehicle that I had reserved, leaving me stranded at the airport to figure it out?2.0 Poor
Mar 2021
Cons:
They could have had the car or any car that they rented to me. Luckily Avis next door had a car to rent.One location in Gonzalo Guerrero
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Reviews
2.0 Poor
Jan 2024
2.0 Poor
Jan 2024
2.0 Poor
Dec 2023
2.0 Poor
Dec 2021
2.0 Poor
Apr 2021
Pros:
They charge mandatory insurance which is 3 times more than the car rental.2.0 Poor
Feb 2021
Pros:
The drop off was super quick and efficient.Cons:
We were quoted $350 we knew the y were going to try to sell us insurance so we got insurance trough our credit card, even with our credit card insurance they wanted to charge us the $350 plus another $850 for insurance for $1200 total!!! When we told them that was ridiculous and started to leave the price suddenly dropped to $750 total which was still twice what we were quoted but we accepted it. Its really sad that they try to take advantage of people on vacation!!One location in Gonzalo Guerrero
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2.0 Poor
Apr 2021
Pros:
I paid really more without explication!2.0 Poor
Apr 2021
Pros:
Economy is an intermediary for other companies in Playa del Carmen, they took the reservation knowing they didn't have cars. I got a mysterious message through whatsapp saying that there were no more cars. When I went to another location for the agency who messaged me, America auto rentals, they did in fact have cars but didn't want to give it at the rate I reserved for, because there were clients willing to pay more.2.0 Poor
May 2018
Cons:
I got there, and they told me that I had to pay for insurance. I explained that I had insurance through my credit card, they still made me pay for it. Additionally, I had made a reservation with a different return location than the pick up. They decided to charge an additional fee for that as well. The whole process was very difficult and uncomfortable. They make you sign too many papers, more than any other company I used in the past, and they they make copies of your credit card, passport and Driver's Licence.2.0 Poor
Jan 2023
2.0 Poor
Aug 2022
2.0 Poor
Aug 2022
One location in Gonzalo Guerrero
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Reviews
2.0 Poor
Mar 2021
Pros:
NothingCons:
Everything2.0 Poor
Mar 2021
Pros:
The pickup time was 8pm and they were already closed.Cons:
The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.2.0 Poor
Jan 2021
Pros:
Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.Cons:
Nothing went correctly, so technically everything could have been better.2.0 Poor
Feb 2022
One location in Gonzalo Guerrero
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Reviews
2.0 Poor
Nov 2019
Pros:
No one was rude.Cons:
The pick-up location could have existed.2.0 Poor
Nov 2019
Pros:
Nothing at allCons:
Actually having the car. Instead of arriving and asking for an extra $2002.0 Poor
Jul 2019
Cons:
Minivan I had paid for was not available when I arrived. Rate more than doubled after insurance. Finally, the car I got was old and beat up... should have gone with Avis/Hertz; same price at the end of the day...STAY AWAY2.0 Poor
Jul 2017
Pros:
NothingCons:
Showed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!2.0 Poor
May 2017
Cons:
The price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.2.0 Poor
Nov 2015
Cons:
The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.One location in Gonzalo Guerrero
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Reviews
2.0 Poor
Dec 2020
Cons:
Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.2.0 Poor
Jan 2020
Cons:
They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak2.0 Poor
Jan 2020
Pros:
NothingCons:
Dollar didn't have carsnto rent out.2.0 Poor
Jan 2020
Pros:
Nothing!Cons:
The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.2.0 Poor
Dec 2019
Pros:
I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.2.0 Poor
Dec 2019
Pros:
I didn’t like anything and was very disappointedCons:
It was a real joke. The rental company asked me for 10k USD deposit to rent the car. I travel a lot and I use to rent cars all over the world and I was in shock when they asked me for this deposit. I was not renting a Ferrari or Porsche it was an economic car. I do not recommend to rent from there. The rental is managed by Firefly which has essentially bad reviews on the net.One location in Gonzalo Guerrero
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Reviews
2.0 Poor
Mar 2024
2.0 Poor
Feb 2023
3 locations in Gonzalo Guerrero
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Fed Cancun Chetumal Km 296
+52 988 246 2014
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No reviews available
2 locations in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Av Norte Mza .62 Reg33 #15
+52 998 886 2812
Carr. Cacun Chetumal Km 309
+52 998 246 2014
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No reviews available
3 locations in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Ctra Cancun Chetumal Km 300
+52 984 179 9252
Oficina virtual, comunicarse al: +52 (984) 873 2820
+52 984 873 2820
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No reviews available
2 locations in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Av Constituyentes 2
+52 984 877 2900 ext. 244055
Av. Constituyentes #1
+52 984 873 4000 ext. 3055
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Condominio Aldea Thai Local 24, Manzana 81 Lote 1 entre calle 26 y calle Cozumel
+52 984 803 3748
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No reviews available
3 locations in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Av. Constituyentes Local 1
+52 984 176 2126
Ave 10 N cruz Calle 28 Local 3
+52 984 803 0768
Carretera Cancún Tulúm Km. 62
+52 984 877 4400
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No reviews available
2 locations in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Quinta Avenida
+52 33 4170 8243
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Av. 10 Hotel Riviera Caribe Maya, 10 Avenida Sur 10-local 2, Gonzalo Guerrero
+52 984 878 1013
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Av. 10, Mza. 26, Lote 2, Col. Gonzalo Guerrero, Playa Del Carmen
+52 984 688 8154
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
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No reviews available
2 locations in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Av. Constituyentes, Manzana 42, Lote 001, entre Calle 20 Norte y 25 Avenida Norte, Colonia Centro
+52 998 886 2311
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Condominio Aldea Thai Local 24 Manzana 81 Lote 1, entre 26 Nte y Cozumel, Gonzalo Guerrero, Playa del Carmen, Q.R.
+52 998 253 6112
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No reviews available
One location in Gonzalo Guerrero
Locations in Gonzalo Guerrero (Playa del Carmen)
Calle 12 #230 Mz 55, Lote 8 Local2, Entre Av 20 Y Av 15, Colonia Centro, Cp
+52 984 115 2008
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No reviews available
Most popular agency | America Car Rental |
---|---|
Most popular car type | Economy |
Average price | AED 148/day |
Good deal | AED 125/day |
On average a car hire in Gonzalo Guerrero costs AED 148 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire in Gonzalo Guerrero is AVIS (10.0, 1 reviews).
Take a look at our extensive car hire location map to find the best car hire deals near you.
Economy is the most frequently booked hire car type in Gonzalo Guerrero.
A Economy car hire in Gonzalo Guerrero costs AED 60 per day, on average.
On average a hire car in Gonzalo Guerrero costs AED 1,033 per week (AED 148 per day).
On average a hire car in Gonzalo Guerrero costs AED 4,426 per month (AED 148 per day).