Cons: There was no car available when we we went to collect it with our confirmation number. Terrible service and arrangements with Kayakand National.
31 Aug 2016
Pros: very poor service man who greeted us at the airport terminal Mexico City, we finally decided to hire another company. The worst service I've had in life.
5 Dec 2016
Staff was great, car was clean, price was not what
Pros: Car was good, staff was helpful, place was clean.
Cons: Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot.
The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to.
Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!
16 Aug 2016
Mini Van not available
Cons: Very poor service from the initial phone call. They said they can't guarantee the availability of cars. What's the point then of reserving? I had to choose another rental company.
Cons: I got a price online for my rented car in Mexico, but when I arrived to pike the car the price was increased about 200%.... was an horrible experience!... I rented the car because I didn't have an option (I arrived at midnight with my 6 years son)...the car was instead $200 $650!!!!.... plus the car was old with mechanical problems!...
9 Nov 2016
Pros: Friendly, reliable service.
13 Nov 2016
Pros: Decent customer service. No hardsale on the insurance.
Cons: Cars need maintenance, repair, reconditioning. Rented a Jetta, wipers didn't work, breaks were worn, and only 1 speaker worked. Went back to switch it out- had to pay for an upgrade- was given an avengers and center console was broken and ac/heat didn't work.
29 Nov 2016
Pros: Service was really good. CS was very helpful and courteous.
Cons: Had two incidents with car brakes. Was unable to stop the car twice. There was and issue with the speedometer too.
Pros: They were friendly, efficient and helpful. Communiation was never an issue.
Cons: We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.
Cons: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.
Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.