Cons: There was an odor in the car, almost smelled like someone had smoked in it before and they tried to cover it up. The car itself was pretty beat up. Lots of dents and the hide a trunk was broken.
27 Mar 2017
Worst Car Hire Company Ever!!
Cons: The Service was bad, we had to wait 40 mins to get our car the company required 2 forms of ID but wernt advised in any communication prior to arriving that this was required, the customer service was really bad, the car was smelly, and not washed correctly, we were overcharged on our booking even though it was clearly defined in the booking. Rip offs.. taking advantage of people, will never use Hertz again other companies will be benefiting form us in the future
29 Mar 2017
Pros: Email stated my fees. That's what I paid. No surprises.
Quick pickup. Upgraded. Clean car.
22 Apr 2017
Cons: Vehicle inside was dirty, wipers were very bad, inside windshield was dirty
27 Apr 2017
Understaffed and unorganized
Cons: When we arrived to the airport in Lihue, the Hertz bus was nowhere to be found. Every other bus bus came by 2-3 times before one Hertz bus came by, we barely made it on the packed bus (which ended up working to our advantage because we were the first ones out). Ended up still waiting in line for 20 Minutes before seeing and agent. Finally when we got our paperwork, the car they had assigned us was not anywhere in the parking lot. We had to go back in and wait in line again for 20 minutes to ask where our car was. We were given another car and given a piece of paper to document any prior damage, but no pen to do so. When I noticed some scratches on the bumper, I had to go find a pen. All in all, it was;t a pleasurable experience.
5 May 2017
Pros: The vehicle was better than we had expected and very clean even thought it was pouring down rain when we picked it up. Drop off was super easy.
Cons: Check in was very slow. Not all of the employees behind the desk were helping people. One employee was working very hard to get through as many customers as she could. 2 other employees were not very useful.
24 Sep 2016
Pros: service of rental and return
Cons: gas mileage and power....no more jeeps
5 Oct 2016
Cons: We reserved our car online & were quoted 225.09. When we turned in the car we were charged $103.56 which seemed like a lot since we had prepaid. It took a phone call to Hertz and checking my credit card statement to find out that our ACTUAL prepayment was $143.xx and not 225.09. This was confusing because we thought we were being charged a full third more & that did not "feel good." Thankfully, it all turned out ok. Our total was only a few dollars more than the quoted price.
9 Oct 2016
Cons: The staff member that I dealt with was rude and pushy with the extra add one.
4 Nov 2016
Bait and Switch
Cons: We chose Hertz because it said clearly on the website that AAA members did not have to pay extra for a spouse to drive. the Lihue personnel would not honor this eventhough we had it in writing.
This is a breach of contract and we will not choose Hertz again
Cons: Reserved a full size car
Got a Mazda 6
That's not full size!
Car not that clean, could have been better
The car worked fine but I don't consider it full size
6 Apr 2016
Pros: the price.
Cons: car had very little power. made noises at times suggesting it needed maintenance. interior a bit worn.
17 Oct 2015
Pros: The Hyundai Accent hatch back did very well for us. The little car swallowed all of our luggage, had great cup holders, and was very nimble on the windy roads up and down the mountains/canyons.
Cons: They really will try and push you to upgrade to a larger car, but it's not necessary. A nice hatch back like the Accent works perfectly for a party of 2.
18 Oct 2015
Pros: Great service at site
Cons: Vehicle missing exterior body trim and passenger inside ceiling handle broken
28 Oct 2015
Paid double what I was quoted
Cons: I made a reservation for a small car at $15/day. Had to pay double my quoted price because agency didn't have that type of car available at the moment thus forcing me to pay more. Terrible experience.
1 Nov 2015
Pros: The employees are fun and engaging cars are not over priced and I enjoyed the overall experience
15 Nov 2015
Pros: The vehicle drove nice
Cons: The shuttle was late to pick us up after we had seen an alamo and enterprise bus pass 5 times. We picked up the car and after driving we found roaches. We returned the car and very next car I checked had roaches. The third vehicle had roaches the third day but I decided to get Roach traps instead of dealing with advantage again
28 Nov 2015
Cons: Customer service rep who checked us in tried to upsale us on insurance and gas in an unappreciated manner
29 Nov 2015
I felt discriminated against.
Cons: I was told because I lived in Hawai'i, I had to put down an extra $200 deposit. She also insisted they know my hotel and give proof that I had a return flight. She also gave me a warning that I would be charged extra if I got the car dirty or dragged sand in the interior. I am a medical doctor and I fly lots of places for both business and pleasure. I strongly recommend you never use this car rental company. Hertz and Avis have always given me excellent service and never demanded that I justify myself.
12 Dec 2015
Pros: Outstanding service , car, and price. Quick and easy checkout and price
Cons: Inside was very dirty at pick up. Outside the car was very scratched up and just bad quality.
19 Oct 2015
Dollar car rentL
Pros: Price of car was excellent in Kauai
Cons: Waiting in three different lines to get the car. First line 20 mins only two people working and 2 people just walking around . Then another line waiting for someone to bring the car. That person hurriedly went away then had to find someone waiting in another line to understand how to report the damages to the car
3 Nov 2015
Waited forever to pickup and drop off
Pros: The office location is convenient.
Cons: We had to wait two hours to get the car. They only had a couple employees waiting on dozens of customers. They know when the flights come in - why don't they staff up??
23 Nov 2015
Pros: The free upgrade for our anniversary.
Cons: Cockroaches infested car got cockroaches in all our food.
4 Dec 2015
20 Dec 2015
Nightmare beginning to Paradise Vacation
Cons: Facilties in Lihue are abysmal. Waited nearly TWO HOURS to stand in line and pick up the rental car. Two/three people working the front counter and then even after you wait the first hour and a half, they make you wait longer while they "wash" and pull forward the car you just rented. It was so horribly organized, employees are unfazed by the enormous, show moving line. All in all TERRIBLE.
3 Jan 2016
Pros: They were very easy to work with! Numerous buses were available to pick up and drop off from airport, star was very friendly and knowledgeable, everything was clean, and everyone was nice. Overall great experience and I will rent from Dollar again.
8 Jan 2016
Cons: Car was dirty, paperwork had been returned by the customer in front of me and issues directly to me with out any checks
23 Jan 2016
Long lines, bad customer service
Pros: The car was well equipped and fun to drive.
Cons: The line to pickup took over 30 minutes. The customer service staff member was rude when I tried to extend the length of use, and was not interested in helping find an alternate vehicle.
Pros: The vehicle was in excellent condition and ran great, and the staff was quick, efficient and friendly.
Cons: The cost of insurance and the additional fees makes me lean towards renting with a cheaper agency.
21 Aug 2016
Easy and convenient
Pros: Friendly and flexible agents made it easy.
10 Oct 2016
Pros: The electronic check in was a little slow but faster than the line. Picking a car was convenient. Overall smooth experience.
22 Nov 2016
Pros: Speed and lack of paperwork on pick up and drop off. Staff pleasant and helpful. Really inpressed.
30 Nov 2016
Everything was easy.
Pros: Everything was easy. Drop off took 30 seconds. Yes. 30 seconds. No exaggeration.
29 Dec 2016
Flawless rental with great customer service
Pros: The return of the vehicle especially was very easy and expedient. No surprises to the original quote. The check out of the vehicle was done quite nicely as well. The vichicle itself was great with only 15,000 miles and clean.
Cons: The radio quit working for a bit
19 Feb 2017
Pros: pic up and drop off was quick and easy.
Cons: The car was vacuumed but there was lost of sticky food on the console and dash.
21 Feb 2017
Pros: quick and fast pick up and drop off
Cons: not too many choices on cars and cars are not very clean
23 Feb 2017
Pros: Self check out kiosks were nice, as was the entire check out process... no complaints!
25 Feb 2017
Pros: Great service and car, very fast check in and check out.
Pros: Excellent customer service. Check out and returning the car was effortless and the car was very clean.
Cons: The automatic cvt on the car was pretty weird overall. It's awkward at low speeds. This doesn't really have anything to do with Thrifty, just letting you know.
14 Nov 2015
Pros: The car was a good price. The staff were friendly. It was fun having a Jeep, but the car had some damage and an engine light on.
Cons: We had to wait 30 minutes for our first car. It was old and had bad technology. A day later, the brakes started having a rubbing sound, so we took the car back. The next car was a Jeep as it was the only car available. It had a terrible smell. A day later an engine light appeared. It seemed as if all the car there were defective.
18 Nov 2015
Pros: We got a screaming deal! We paid for a small SUV and got a 2015 Nissan Pathfinder; best value for our money, hands down. The car was relatively clean: we found wrappers and trash in the seat back pockets, but other than that, it was all good. Other friends paid more for an older model minivan that broke down. It was right then that I realized the deal we got! The service at the counter when we arrived was quick and friendly, as was the service when we dropped off the car. There was a discrepancy in the price per day, but when I said something, the representative gave me the quoted price, no questions asked. Also didn't feel pressured into buying the insurance or pre-pay the return gas. In fact, I loved the convenience of pre-paying - saved us time AND money.
Loved driving this car so much, I might actually consider one for my next car. Thanks, Thrifty and KAYAK, for hooking us up with a sweet car for our vacation in paradise!
29 Nov 2015
Pros: Shuttlebus Picked us up from the airport and a 1-2min drive to the location. Pick up was super easy, friendly staff!!! I recommend a jeep or another 4x4 to see the island. When it came to drop off that was easy as well. Just pulled up and waited for someone to check the vehicle, out in 5min.
Cons: Make sure you check to see the amount of gas they said they gave you to what is actually in the car.
3 Jan 2016
Troubles with the rental car....
Pros: Fixed the problems
Cons: Had to return our first rental car because the battery on the key was dying and if it went out the car would not start. The second car they gave me had a lot of dents in it. Then I noticed that they charged me more than what I was quoted when I rented the car. They honored the price, but of course it took time to do this.
18 Jan 2016
Cons: The car seemed old and had no usb ports. Wipers were substandard and windshield was hard to see through. Windshield and mirrors were dirty. I waited a long time in line at 11:30 p.m. after traveling for 10 hours and had a copy of my reservation ($135) in hand when I finally got to the counter. Agent insisted that in spite of my excellent insurance coverage and additional coverage through American Express, I needed Thrifty's liability insurance because "Hawaii is different. You absolutely need this, I promise you." Bill went from $135 to $278 for a really crappy car. Will not rent from Thrifty again.
10 Apr 2016
Pros: Clean, newer vehicle. Very fast drop off and shuttle service.
Cons: Gave us a significantly larger vehicle than we reserved. Long wait at pickup. Tried to convince us to buy extra insurance and several other nickle and dime tactics.
12 Apr 2016
Pros: The car was easy to drive, good on gas and reliable. Drop off service was good and quick - Vernon did an great job!
Cons: The car was not throughly vacumed and looked dirty. They did however quickly address this issue once I complained.
15 Apr 2016
Pros: Good midsize car but was scratched up
Cons: Waited FOREVER (over an hour) at 10pm with two little kids to get my car because they were horribly understaffed.
9 May 2016
Pros: The car ran.
Cons: Found a couple cockroaches during the course of our trip. Not a big deal for me but wifey not too pleased. By the third roach, we bought traps and put them under our seats. Didnt check them until we dropped the car off. My wife refused to know how bad a problem it could be. When i checked the traps at drop off i found, no joke, 70-80 roaches of verying sizes. Total infestation. i think someone had a roach farm going under the seats.
Cons: No water was in the windshield washer well. Completely dry. Had to buy some at local AceHardware store.
14 Jan 2016
price was awesome, free upgrade
Pros: price, easy drop off and pick up
Cons: waited over an hour AFTER paperwork was done to get car
9 May 2016
Pros: Fast friendly service
2 Jul 2016
Car full of bugs
Cons: Car was dirty, looked like the exterior was rinsed down, and the inside hasn't seen a cleaning in at least 3 or 4 rentals before I rented it. Shortly after driving it for about 4 miles we stopped to do some shopping at Costco. When we returned to the car we found several weird looking colored bugs in the Center Console. We went to our destination and parked the car. Next morning as we entered the car we saw several (at least 10 or more) cockroaches scatter for cover. They went everywhere into the dash, the center console under the seats, and on and on. Needless to say we will not be renting from Budget again.
28 Sep 2016
Pros: Not only did everything with our rental go smooth but when my wife lost her wedding band under the seat and we couldn't find it, the manager showed genuine concern and had us take the car to maintenance right away where another nice employee took the seat out and helped me find it, which we did. Can't say enough about the service there in Honolulu. Great finish to the trip!
14 Oct 2016
Meh in Lihue
Pros: The car worked and got us to all the places we needed.
Cons: The car was worn and had no washer fluid? Had to buy it myself .
28 Dec 2016
Cons: We Arrived on last flight on vacation on our anniversary over 20 years budget was closed so we had to stay on the streets over night then arrived at budget and they would not rent a car to me cause of my credit. it didn't matter how much money I had to pay and spent for this vacation was disappointed
21 Jan 2017
Pros: service is decent, but a little bit slow.
Cons: there is a couple of dollar difference than the quoted price, I let it go.
3 Mar 2017
Need more employees working
Pros: Joseph was great. Car was great. Drop off was super easy.
Cons: Took a long time to get our car when we arrived since there were only two people working. That was frustrating since it was already late. Also, the price wasn't as low as we felt it could have been.
20 May 2017
Pros: Price was fair, no hassle during pick up or drop off.
Cons: Car smell could've been more fresh but not a deal breaker.
Cons: Farther away from the airport than every other car rental place.
7 Mar 2017
Would book again!
Pros: Great, personal service. Quick without being rushed! As quick a shuttle ride as you can find.
26 Mar 2017
Pros: Very helpful local staff. Concentrated on good service rather than trying to sell us silly extras we didn't want. Generally behaved like Hertz used to years ago. Funny that Enterprise has become the new Hertz.
16 Apr 2017
Pros: Friendly staff, price as agreed (plus taxes) and choice of cars - would definitely use again
Cons: All car hire companies are reached by courtesy coach from the airport so none based there. Still quite expensive to hire a car at Lihue but thoroughly worth it.
11 May 2017
Drop off is not well marked
Cons: The drop off is different than where the signs direct you. The airport signage should be better for the companies that are not in the main return area.
13 Jul 2016
Friendly and helpful
Pros: This branch was extremely helpful and kind. Wouldn't think twice about using them again.
31 Dec 2016
Pros: The car was ready, and although I picked it up 2 hrs. before the agreed upon time, there was no extra charge. Very nice customer service. On return ( I brought the car back 2 hrs. earlier), the inspection of the car took just minutes and then we were driven back to the airport by one of their employees, as promised. No wait. No problems.
31 Dec 2016
Cockroaches, car infested
Pros: Not fit for human s
5 Jan 2017
Pros: There is no airport pick up, but they will promptly drop you off after you return the car. We were told it was within walking distance (about a mile), but the road that you have to walk down has no sidewalk and we were carrying luggage. We ended up taking a cab that cost about $10 with tip.
9 Jan 2017
Great Service and cheaper off-airport
Pros: Going off airport saves you a bundle on the airport taxes. Folks at this location were very nice and helpful. Be careful if you take a taxi over there -- it's only 2 miles away so very easy and only $8 to get there, but my first taxi driver took me to the wrong Enterprise. So just be sure to use the full address when letting them know your destination. Service at this location both on the phone and in person were fabulous. Would definitely use again.
Cons: Down the road we noticed that the brakes were a bit noisy on this 30K+ mile vehicle. And there was no wiper fluid which was a contributing cause of a bird incident. Poor thing.
2 May 2016
Pros: Easy pick up and drop off
31 Aug 2016
Ryan was super in his customer service!
Pros: The pickup and drop-off could not have been easier! Just what I needed!
2 Oct 2016
Pros: Everything was easy and great
17 Oct 2016
Really good car
Pros: Great mileage, comfortable car, quick and easy return service.
10 May 2017
Pros: Easy transaction
Cons: Nissan altimas are just bad cars. Nothing negative other than that.
3 Jun 2017
Sucked BIG time.
Pros: Drop-off was a snap.
Cons: Waited forever (1 hr) in line because only one computer worked for Payless. We got a far cheaper car than advertised when booking. Our car had a broken rubber piece hanging on the back left door seal that prevented the door from closing all the way, which prevented the remote lock from working. The wipers were also old and smeared the water across the windshield instead of wiped them, making it dangerous to drive in the rain by obstructing the view.
I was staying an hour away so I asked for help prior to coming in and they were hard to get a hold of. I sent an email and 4 days later they just apologized and said thanks for the feedback instead of helping me get a replacement car. They have an "F" rating on BBB - I won't even bother making an inquiry. Don't go with Payless.
13 Jun 2017
Cons: Pickup was a little confusing as Payless did not have any attendants at the Budget/Payless counter and no signage explaining what to do.
Pros: Upgrade from full-size to SUV was appreciated.
Cons: Ford Escape is not a decent vehicle in any case, but mine came with extremely loud road noise from tires, an immediate notice that it was time for an oil change, and another notice that the windshield washer fluid was low.
15 Oct 2016
Car was clean but old
Pros: 45 thousand miles on a rental is to much
Cons: Too old
2 Jan 2017
Cons: They lied about the car description then overcharged me for another vehicle. I will NEVER rent from AVIS again.
24 Feb 2017
Convertibles in Kauai
Pros: New car loaded with options
drop off was fast
Cons: We rented a minivan from this place. It was the lowest line of the minivan and old. I was surprised it had automatic windows. No air conditioning in the back. We hoped to save some money, thinking all rental agencies were the same. We were wrong. We ended up spending more money on an inferior product cuz they charged us to have an extra driver, where most places will allow you to include your spouse.
The car was falling apart. the lining inside was coming down and one of the interior lights kept falling down too. Halfway thru the trip (we were there for a week), the unlock button on the remote stopped working. Luckily the key fob was new enough to have an actual key in the remote fob. So, we had to unlock the door manually everytime from that point on.
Overall, it was a mediocre experience. I wouldn't use this company again.
5 Mar 2017
It did save us money...
Pros: ...but was it worth it. The van only had basic features. No A/C in back, no automatic rear doors, minimal driver controls. Battery on key fob went out. Very nice people working there.
Pros: Pick up and drop off went very smoothly. SUV was adequate and handled the island's roads very well. We had a late arriving flight and the office stayed open past normal hours to accommodate our reservation.
Cons: Expected a RAV4 - got a Hyundai SUV instead. Not a big deal though.