Cons: I had reserved a car that was listed as a Ford Escort, or similar. No big deal. My beater car is an escort and it has a big trunk. When I arrived to pick up my rental, they had two cars to choose from. Both of which were hatchbacks with very limited space for luggage/cargo. I expressed my disappointment with them considering there were probably 50 cars on the Hertz lot, but none of them were for rental as they were for sale. They couldn't even upgrade me to a larger vehicle because there weren't any available. I declined the rental and asked for my $36 insurance refund and they said I would have to go through Kayak to get the refund. I know it was Thanksgiving weekend, and cars were scarce, but they should advertise if it is a hatchback or a regular car.
6 Dec 2015
Pros: Just keep doing what you are doing it good!
15 Feb 2016
Pros: Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service
Cons: Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service
Cons: Although they took my debit card to reserve the rental, they would not accept it when I went to pick up the car. This is despite a $3K limit on the card. Should have been informed when reserving the car!
5 Jul 2016
Pros: They had the car ready. Employees were very nice.
Cons: Somewhat dirty. Didn't like all of the extra fees/taxes they charged. $40 more than what I was quoted.
Pros: 15 hr plus delay due to weather website shows counter close's at 1030pm local, we arrived at 1015pm and no one was there thus costing me $150 usd for a taxi to round Rock. If I was the manager I'd fire those people as there were 4 other groups in my situation.thanks for nothing alamo!