4.0 Okay4 Apr 2021
Pros: Car was fine when I finally got itCons: I booked 4 different reservations and was not able to receive a rental until 3 days after I made my first booking. I showed up after my flight landed and was told my reservation was canceled because they had no vehicles. How was I able to reserve one (4 different times) only to show up and not be able to get a car? Made my business trip start off extremely inconveniently.
7.2 Good23 Dec 2019
Pros: Car was clean and up to standard.Cons: Customer service representative was too busy to give individual care. When she tried she gave policy information but not personalized care. Due to this I hesitate using or recommending Budget to my family or my company and friends.
9.6 Excellent2 Aug 2019
Pros: The Staff was very helpful, easy to get along with and friendly.Cons: everything was fine, stay the course.
8.0 Excellent12 Jun 2019
Pros: Staff was friendly, got there at 8:00am, car had not been cleaned from previous rental l, was told their wasn’t any evening shift, to clean the cars?
2.0 Mediocre9 May 2019
Like it never even happenedPros: There was nothing to like because the location was closed when my flight arrived.Cons: Booked the car, flew in late, and closed leaving me stranded at the airport late at night. No where or no time was the hours of operation given when booking the car.
6.4 Good18 Oct 2018
A reservation that was not a reservationPros: Lockheed the vehicle.Cons: My reservation did not guarantee me a vehicle. Went to pick up location to find that no cars were available. Had to complete a second reservation and also call the location to confirm the availability of a car. Inconvenient and a waste of time and the loss of a day not having access to a vehicle. Very frustrating.
7.6 Good17 Sep 2018
Bad customer service!Pros: Vehicle was nice and cleanCons: Sylvia the agent that helped us was extremely rude! She didn’t greet me when I walked up to the counter, and she kept working on her computer before helping me. Her overall demeanor was rude and unprofessional. Then she gave us a 5 seater car instead of 7. When I went back in to get the correct car she had said someone else gave her the keys. I would retrain or hire new employees that actually have customer service skills.
10.0 Excellent21 Aug 2018
So easy!Pros: The car was ready and waiting. Paper work was painless and quick. Drop off was so so easy and the attendant was so funny and friendly. The price was great.
2.0 Mediocre10 Apr 2018
FailurePros: fast to return the ENTERPRISE carCons: Didn't have a Budget car as they don't have cars promised from the Austin airport
10.0 Excellent27 Feb 2017
Small airport A+!Pros: We had missed a connection, so we came in on a later flight than planned. Realizing that the Killeen Texas airport may closing before we get there, I called the counter. They said, yes they may be closed by that time but assured me someone would be waiting. Sure enough they were, and he greeted me by name, since I was indeed their last customer. Great service!