Pros: clean, quick, no-hassle check out and drop off. friendly staff.
Cons: change oil light came on pretty quickly, but then, it is a rental...
18 Oct 2015
Cons: The up-sales that the employees were doing was pretty ridiculous, otherwise it was a great deal for us!
19 Oct 2015
Pros: Car was comfortable and ready
Cons: Long line to pick up. 4 employees standing around appearing to be doing nothing
Car was not washed it was dirty
23 Oct 2015
Easy to work with.
Pros: The crew was great! Easy pick up and drop off! Even got an upgrade free!
Cons: Car wasn't super comfy, but not real bad.
25 Oct 2015
31 Oct 2015
Cons: Close to a scam when it comes to insurance. We purchased insurance online and were told that what we bought was useless. We were told that we needed to spend $124 more and purchase insurance from their company only. This was not true.
2 Nov 2015
Pros: Went relatively smoothly
Cons: I hate the hidden fees and insurance mark-up. If the insurance is 1000% essential, as you claim, put it in the damn quote.
2 Nov 2015
Pros: Car and price
Cons: Lengthy wait to check in and return car.
3 Nov 2015
The car that didn't show!
Pros: The rate=---the PROMISED convenient pickup.
Cons: They didn't answer our call for pickup! We never got the car! When we called that night-after paying $150 more for taxis, they apologized and said--CRUISE SHIPS NEVER ARRIVE ON THAT DAY (even though we'd reserved a car and told them we were coming on the ship).
4 Nov 2015
Pros: The car was acceptably clean, it ran well and I didn't have any problems during the rental.
Cons: The young woman that handled the rental details and contract was very abrupt, didn't speak clear English (heavy accent) and spoke very fast, glossing over the rental terms and conditions. She acted like I was bothering her when I asked questions or didn't understand something. The experience left me frustrated and wishing I had gone somewhere else.
Alamo at Maui's OGG is better than some of their c
Pros: Short lines, friendly service, enormous clean bathrooms in convenient spots.
Cons: No complaints whatsoever.
2 Nov 2015
Fastest pick up and drop off
Pros: Less than 5 min to drive off with the car and drop it off. That was cool.
2 Nov 2015
I always book with Alamo
Pros: Service with a smile. Friendly shuttle drivers as well. Good value for the price.
16 Nov 2015
Pros: Fast and fro service!
19 Nov 2015
Pros: service was first rate
6 Dec 2015
Terrible customer service
Cons: Had mechanical issues beyond my control and was told it would cost me $50 to have someone assist us. We were stranded in the hotel and had to make other accommodations to make our reservation on our last night in Maui. Car proceeded to act up and not want to start, ended up limpinge car in and when dropped it off the car didn't start for the attendant. Told him the story and needless to say I'm finished with alamo car rental services.
7 Dec 2015
Nissan Versa Thanksgiving day
Pros: 5 mins with the man behind the desk and 1 minute in the parking lot and we were out of Alamo. The fastest, easiest process and on a holiday. 4 days for under $100. Need to download an app to connect your phone to the car which was very faulty but that was all Nissan. Alamo was great.
9 Dec 2015
Pros: service was great - quick and courteous. The people were friendly and the car was really great. Got a great price for the rental. very happy
Cons: my own car has a back up camera and I really missed not having it on the rental car. I would look for this in future
15 Dec 2015
Best car rental ever!
Pros: Short and sweet; no fuss, no problems Just what I needed to make my layover a pleasurable experience. Thanks for providing excellent service!
31 Dec 2015
Pros: Very nice car. Super clean. Good experience.
Cons: The gas was not totally full and ive put it full at the end. But it was cheap so its not a big deal.
Cons: The pickup took over an hour, common budget you can do better
22 Oct 2015
Cons: Too long to wait for a car
22 Oct 2015
Speedy service and a great rate!
Pros: Great rate for a full size car. Shuttle very efficient. Easy pick up and drop off. Nice car.
Cons: Trunk small for a full size vehicle.
2 Nov 2015
Pros: Easy drop off
Cons: The wait to pick up the car was horrible! Other then that there was no problem. But we must have waited an hour and a half with a 2 and 3 year old after a 6 hour flight and it felt like easy a nightmare.
22 Nov 2015
Cons: Pick up took way too long.
3 Dec 2015
Terrible experience- waited 30 minutes for car, ca
Pros: It was one of the less expensive options available.
Cons: Despite having a reservation, we still had to wait over 30 minutes for the minivan to be ready- with 3 kids (12, 2, and 3mos) who had all been travelling all day. The facility is small and not nice so we opted to wait outside in the wind. The minivan itself was awful, obviously the base model and very worn. We also rented a car seat that was old, coming apart and basically just a plastic chair. All in all, an absolutely horrible experience.
14 Dec 2015
Vehicle that doesn't work
Pros: Got a Jeep Wrangler for which the all wheel drive dos not work and had steering control issues. It wasn't less expensive either.
Not worth the pain.
Cons: Bad vehicle
29 Dec 2015
Pros: Friendly staff, all went well
5 Jan 2016
Easy and no problems
Pros: In and out in 5 minutes.
Cons: Seasonal price was high but everywhere was high...
11 Jan 2016
Terrible pick up system and dirty car.
Pros: We arrived at the rental office and it was just 3 groups. But all 3 parties ended up waiting more than 40 minutes. We all recieved our cars washed but it was still very dirty, outside and inside.
Cons: i dont know how , but i paid 65$ a day when your ad says that i need to pay 25$ a day
16 Oct 2015
Better than I expected
Pros: Incredibly low rate and reasonable fees if you have your own insurance. The employees were incredibly helpful. We got a Chevy sonic which was perfect for 2 people with 2 suitcases. Also a great compact car for the Road to Hana
Cons: Only downfall was it seemed like no one at OGG knew about Payless or that it was at the Budget office. That might be something to add into the reservation email.
24 Apr 2016
Cons: Set reservation for a Kia / Hyundai 4 door sized vehicle. Upon pickup none were available and received a small hatchback Nissan Versa
30 Apr 2016
Payless but not painless
Pros: Nothing to commend Payless.
Cons: First, Payless was very hard to find, turns out it was inside the Budget Care rental place. I feel somewhat cheated. Car was reserved for a total of $168, but charge at counter came to $200. I did not select any extra options. Also the compact was supposed to be a Nissan Versa Sedan or equal, but was the smaller Nissan Versa Note model, with no trunk, which is not equal but lesser. The agent handling the customer next to me was really giving the couple a very high pressure (uncomfortable to say the least) sales pitch to buy the upgrade and buy the extra insurance...he was quite intimidating..HATE these low-cost rental car companies.. Also my car had a tire that went needed an air fill. Will NOT rent from Payless again.
25 May 2016
First time using Payless
Pros: The only thing I could think of saying that was a positive was that Payless was inside the airport property.
Cons: First off I didn't like being pressured to upgrade my vehicle. I wanted what I ordered and in the end I didn't upgrade but didn't receive what I rented. I also didn't appreciate how horrible of shape the rental car I got was in. When I ordered online for my two day stay it was $96, but after everything was said and done it came to over $250. I received a notification that our flight was delayed and was tiring to contact the Payless office where I rented the car from to see if I could delay my drop off. After trying to call for over an hour I gave up because no one picked up the phone and it was during regular business hours. I called a 1800 number I found online and they couldn't give me a straight answer or do anything for me because they couldn't find my rental in their computer. This was an extremely frustrating process that really shouldn't have been especially at the end of my vacation this was the last thing I wanted to deal with. I will never again rent a car from Payless or Budget.
29 May 2016
Pros: At time of booking, Payless was the least expensive. Drop off was quick and efficient. Several shuttles taking you to and from rental facility so you didn't have to wait very long.
Cons: Upon arriving at the rental facility we waited an hour an a half to rent the car. They manage both Budget and Payless customers and the line was long. People were getting agitated waiting so long to get the car. Once we got the rental contract, we still waited another hour to get our car. We had planned to go to an attraction that closed at 2 pm, but the two and a half hours spent on renting a car eliminated that. Then we tried calling them for two days using the phone number on the envelope, calling corporate office, and a number listed on their website. We were never able to speak to someone. We want to extend our rental. Also tried contacting them via email and no luck. I can only wonder what a customer in an emergency can hope to get.
6 Jun 2016
Pros: Staff was personal and helpful. No crowds to deal with
9 Jun 2016
MUST TAKE A SHUTTLE, NOT PICKUP AT TERMINAL AS FAL
Cons: When I booked the rental it clearly said I could get the car at the terminal and NOT HAVE TO RIDE THE SHUTTLE BUS. When I got there I was taken by shuttle bus, then waited a long time. This is false advertisement by Kayak.
Also, I was not able to drive to all the places I had planned because the Ford I was given had a bad tyransmission. When I returned the car I was told that all of that Ford model had a bad transmission, yet they offered no refund and got it ready for the next victim.
12 Jun 2016
Cons: Spouse, as an extra driver, was an extra cost. Wish I had known that when I booked it. She would have appreciated the sites of Maui a bit more if I had driven half of the time!
13 Jun 2016
nothing out of the ordinary
Pros: We got a reliable car at a decent price without too much waiting. We weren't pushed to get insurance etc.
Cons: There is an upfront assumption that you will buy their gas, but if you fill up yourself the charge is removed.
There are a lot of added fees, some voted by the local municipality. It would be nice if they just told that to us up front as well.
Pros: Reasonable price, clean, nice car. The check in process was fast with the automation/video phone check in.
Cons: Waiting in line in the check in counter before deciding to go with the video phone check in.
22 Oct 2016
Pros: It took an hour to get to the Hertz place on a shuttle, which as it turns out is right next to the airport...would've been faster to walk. We got in on a Friday, so I think there was a rush (huge line). My sister rented from the same place the day before and there was no line.
Despite that little hiccup, they were very friendly and helpful and didn't try to hustle me too much about addons.
Once I got my contract we had to wait another half hour for the car.
When I brought it back on my return, they were very helpful! I had prepaid for a full tank of gas, but had filled it the day before (doh!), but I asked the agent to remove the fee, and she did with a warning and a wink.
The car worked great, and the price was unbeatable for a minivan for 8 days...$345!!
Cons: Waiting for the shuttle and then the car itself....took awhile for it to be cleaned from the previous renter. But it was a busy time for them, so this wasn't really a service issue in my opinion. The price was way worth the inconveniences.
4 Nov 2016
Pros: Pickup and dropoff was pleasant and pricing was good. Nissan altima clean and smooth driving.
Cons: That it was all black, in and out. We were in Hawaii, so it was warm.
17 Nov 2016
Great service and value
Pros: Service was fast and convenient. Car was fine and clean. Not my favorite car but I liked the the service.
26 Feb 2016
Don't trust the agents
Pros: The car was nice.
Cons: We were told that we could split the transactions and when we went to pay we could not. It was upsetting because we had planned out trip for that.
8 Oct 2016
It was vary nice and roomy
Pros: It was comfortable, clean and had a smooth ride
Cons: There wasn't anything I didn't like
11 Oct 2016
You need to fix your website! What a mess!
Pros: ABSOLUTELY NOTHING
Cons: We arrived at the Hertz airport office only for them to tell us that this was an off-airport location. They also said that we were the 6th that day with the same type of reservation. NOT ONLY that, but the off airport location closes at 2:00 and we didn't get to the Hertz location until 2:30! So, even if we went off airport we would have been stranded.
YOU NEED TO FIX YOUR WEBSITE to plainly notify that this is an off airport location.
12 Oct 2016
Pros: Very friendly staff
19 Oct 2016
Great customer service
Pros: Easy off-airport location. Friendly service and the team dropped us at the airport when we couldn't get a cab.
28 Oct 2016
Wrong Pick-up Location
Pros: The car was cleaner than most rental cars. Returning the car was super fast and easy.
Cons: Apparently there are more than one Kahului Hertz rental car pick-up locations on Maui. We went to pick up our car at the airport location upon arrival and were told that our reservation was at a different pick-up location. Our counter rep was kind enough to work the system for us in order to find us a comparable vehicle for a comparable price. We ended up having to pay a little over $50 more and we got a vehicle that was not what we would have chosen. It was an okay vehicle, but not what we had reserved. Check the address of the pick-up location very carefully, especially if you're renting a car on Maui!
Cons: Pick up time took much longer than it should have
28 Nov 2015
Pros: Lots of cars to choose from.
Cons: The first car we rented was in horrible shape. I wasn't sure if it would even make it back to the car rental location. The second car was better and the swap out of cars was painless.
26 Jan 2016
wait, wait, and wait
Pros: van driver was full of good info
Cons: Apparently Saturday evenings around 10pm all checkouts are done manually since the software on the mainland is updating. This caused about 20 minute wait time with 3 people in line.
18 Apr 2016
8 May 2016
Pros: Plenty of room for luggage
Cons: The minivan was several years old, a bit scuffed inside, and the engine made funny sounds at times.
6 Nov 2016
1.5 hour wait to pick up car
Pros: The car was in great shape and a good value for the money
Cons: We waited 1.5 hours in line/waiting for the car to be cleaned. It was busy Saturday, but they were severely understaffed and we spent an hour longer than we anticipated to get the rental car that we had a reservation for.
13 Nov 2016
Pros: Super friendly staff!
Cons: The car was filthy on the inside
27 Nov 2016
Satisfied but room for improvements
Pros: Friendly staff and great inventory of newer vechicles. Drop off and shuttle to airport was quick and easy. Clean vehicle interior. Vehicle ran well and performed to expectation.
Cons: Check in took 60-90 minutes waiting in line which is too long of a wait for my patience. We rented a beautiful low mileage Ford Mustang convertible. Vehicle could have used a car wash. Most of the vehicles in the lot appeared to be in need of a rinse down.
28 Nov 2016
Pros: Car was great. Customer service reps were very freindly
Cons: Took 45 minutes to get to Avis rental office from airport even though it was a 5 minute drive. Long line at airport
Then took another 45 min to get to counter
Then waited for car in lot for 30 minutes
Pros: I made a mistakes with my rental. I thought I was renting from the airport but it was the one in town that I made the reservation. They let me know the issue and then gave me a free shuttle to their other location. The staff was great and I have no complaints! Thank you Enterprise!
Cons: Nothing about my rental process was bad.
13 Oct 2016
Pros: I liked the friendly service and clean vehicle. Also the reassurance you seem to receive from them.
Cons: The wait. I waited in the heat for over 20 minutes AFTER being told to wait outside for an escort to take me to my vehicle. It was ridiculous. On top of that, I had to pay more than I reserved since this was at the airport and I wasn't informed prior to that it was another location down the street (less than half a mile away).
9 Nov 2016
Cons: To save airport concession fees, have to include $25 extra dollars for cab fare!
12 Nov 2016
Pros: Good price. No shuttle though, had to take a taxi, but still saved money on it. Nice people. When I was concerned about making it by the 4:00 closing time, they made me a backup reservation at the main Enterprise location, which was very reassuring. We would have a car in any case.
Cons: Pickup was on Saturday, and they only are open until 4. Unusual, and our plane was late but I just made it. Something others should be aware of.
15 Oct 2016
Great car, fast service
Pros: The service was quick. They had a shuttle ready at the airport and the check in to get our car was quick and the staff were so kind. The car was clean. Most areas we went to needed compact parking so it was nice to have a car that worked for that. The return process was also very simple and I felt the price was reasonable with no hidden charges.
30 Oct 2016
Pros: Quick Pickup
Quick help and on our way
Great Customer Service
Nothing to complain about
Cons: Weather proofing was coming loose on car, but I don't necessarily blame them for that since took a while to notice. It might have just started.
Excellent company/process compared to my experiences with others.
Battery almost dead , had trouble starting the car
Pros: Quick and easy pick up
Cons: I thought it was from rent a wreck
26 Aug 2016
Pros: Prompt and courteous staff
Cons: The strange location of the drop-off box.
30 Sep 2016
Cons: Mark up all over
15 Oct 2016
Cons: An extra $13 dollars a day to let my wife drive? Feel ripped off
The Nissan Altima is horrible for the front passenger. The seat is too low and not adjustable. Dollar could/would not give me an alternative vehicle.
22 Oct 2016
Not what I asked and pay for
Pros: Good has mileage
Cons: They tried so hard to get me to upgrade so I did fir an extra 18.50 per day, then they didn't even have the car after waiting for 1 1/2hrs. They wanted to give me a free upgrade to an suv. I didn't want that, just give me what I paid for. Then the lady says they have an economy car (the original car I reserved before I paid for the upgrade) I could take. NOW why would you talk me into an upgrade on a car you dint have and then offer me the exact car I originally paid for at an upgraded price? I was so frustrated after the long wait that I just took the economy car and left. NEVER pay for an upgrade. If they don't have what you reserved then they should upgrade you for free.....period. NEVER going with dollar again.