Pros: Rented an Opel Vectra for 10 days in Izmir. Car was in excellent condition. Service and employees were very friendly and made sure to answer all of our questions.
Drop-off was very quick and within 15 minutes I had a text message from Avis about the return of my deposit.
We were very pleased with our experience. Thanks Kayak and Avis!
7 Jul 2016
Pros: They were able to extend the rental period over the phone
Cons: The answering maschine on the phone is not in english
Cons: Overselling insurance since the rental is not done using their own site. They insist the legal minimums are not covered and you need to buy the full complete package not just the legal requirement. That increased the cost by 50%.
They urged never used sites like kayak or other but only use their Corp site otherwise they will charge extra fees for insurance.
4 Jul 2017
Cons: they knew that the car will be dropped in izmir and told me the money that i will pay, after i bring the car they charged me more for bringing the car in Izmir
Cons: They did not have my economy car, only a Passat which they would not give to me without charging twice the amount of the reserved price. Extremely frustrating and a waste of time.
Have not contacted customer service yet to inform.
17 Oct 2017
Local agency unaware of booking
Pros: The price was right, tolls were included, and the staff made an effort. The car drove well and suited our needs.
Cons: Payless car rentals did not bother to inform the local rental agency that we had rented the car! Inexcusable, shocking fail on their part.
This caused needless delay, and could easily have become a big problem. I reserved an automatic, which is not the norm in Turkey. We ended up getting very lucky that the company had 1 automatic left.
Pleased to say that Payless was unable to ruin this epic part of our Turkish adventure!