Pros: Horrible Experience! Don't book here, they don't honor the reservations.
Cons: We had just hiked out of the Grand Canyon, obviously quite tired, and Hertz had given our car away with no warning. Morgan, lady working, said she couldn't do anything because they overbooked by 20 reservations for the day and 11 more reservations still don't know they don't have any cars. She wouldn't call either supervisor because they were on vacation and she didn't have cell numbers.
We were driving back to Colorado Springs from Hertz in flagstaff. No cars were available in Flagstaff. One car actually was for over $308 per day for a compact car by Jeff at Enterprise, who admitted that it was extortion but said he knew he could get it because someone would be desperate enough for a car. Horrible!
We had to get a ride two and a half hours to Phoenix Sky Harbor Airport because no other car rental agencies were open in any surrounding towns, as it was the late afternoon on Sunday.
So our 13-hour drive ended up taking 20hrs.
Very unhappy and exhausted.
16 Jul 2016
Pros: The car ran well. Picking up and dropping off were easy.
Cons: The inside of the windshield was pretty dirty when we picked the car up. The car also smelled like smoke- which was gross. At least we had no issues turning it back in and weren't charged for the smoke smell. Also the person checking us out didn't inform us of the extra cleaning deposit that would be taken out of our debit account until it was too late to change the transaction. It was refunded when we returned the rental car, but considering it doubled the cost of the rental car that could have really messed things up financially.
20 Feb 2017
Pros: Perfect little car. All we needed.
Cons: It beeps every time I locked it.
11 Mar 2017
I need a refund
Pros: I arrived at the hertz office in the Flagstaff,AZ airport and was not able to pick up my vehicle. I was not aware of the extra 200 dollar deposit fee and had a credit card with daily max out of 200 dollars. I could have afforded it on my debt card but because of my age restrictions it was mandatory that they had a credit card on file, So i was unable to pick up my rental car and I would like a refund.
Cons: I arrived at the hertz office in the Flagstaff,AZ airport and was not able to pick up my vehicle. I was not aware of the extra 200 dollar deposit fee and had a credit card with daily max out of 200 dollars. I could have afforded it on my debt card but because of my age restrictions it was mandatory that they had a credit card on file, So i was unable to pick up my rental car and I would like a refund.
21 Mar 2017
Pros: Everything good
Cons: Bad customer suport at the counter
5 Apr 2017
Money Grabbing Company
Cons: I had booked a $60 rental and had to cancel a week earlier because Expedia had goofed on the flight reservation. I called to cancel and was told that there was a $50 cancelling fee. I asked if there was anything she could do because it was out of my control and I'd only be saving $10 and she said no. When I told her that this would be the last time I would ever use their service she just asked to confirm, "so you want to cancel the reservation". They clearly don't want my business. I hope the $50 is worth it. I've already passed on them twice since because I would much rather be valued as a customer literally anywhere else.
14 May 2017
Counter was closed
Pros: I got a refund.
Cons: I didn't know they CLOSED at 6. I made my reservation for 6, but was running about 15 minutes late. When I arrived, the counter was closed. I pre-paid, they had my phone number. Could they have called since it was pre-paid?
So I was unable to rent a car.
14 May 2017
Pros: No one ar the Hertz desk. I had to go to the Enterprise seak to get a rental. I WILL NOT BE USING KAYAK OR HERRZ AFAIN. I am sure I will get charged the fee for a mo show.mo
Cons: Better customer service
22 May 2017
Extremely smooth experience
Pros: -Pick up was quick and easy
-Car quality exceeded expectation
-Extremely simple return process
-All staff was very friendly
Cons: The car needs to have tires re aligned. There was a lot of pull to the right, which in some of the windy condition we experienced, the car felt a bit less safe with constant back and forth movement in the lane. Highways/interstates we felt uncomfortable going faster than 55mph due to movement of the vehicle back and forth of lanes.
Cons: After making a reservation I arrived at airport and they informed me that they were no longer honoring reservations made in last 24 hours. When asked what I could do they were of no help.
10 Nov 2015
Cons: Both ends tried to over charge me! Had to see customer service to get correct charge.
4 Jan 2017
Pros: I drove from Flagstaff to Las Vegas and everyone I interacted with was so friendly, professional, and efficient. The car was in great condition and was very affordable to rent. Drove great with no problems. I will definitely rent from Budget again
28 May 2017
Pros: After hours drop-off gave me great flexibility when making my travel plans.
13 Jun 2017
Pros: When I called in to confirm my reservation, I was briefly put on hold. I obviously started singing along to the hold music, and when the guy came back on, he told me it sounded great. The rest of my visit was just as good. They told me exactly what I needed to know and talked to me as if I was an intelligent human. They also gave me an upgrade.
22 Jun 2017
Decent vehicle for our ride from Flagstaff to Phoenix
Pros: Friendly staff helped us get on our way. Due to dealer service display, staff rechecked car for fluids and tires and service records to make sure car service was reasonably current.
Cons: Vehicle showed it needed dealer service, wasn't quite sure we would be stranded in 110F Phoenix weather.
15 Aug 2017
Pros: The make of the car was nice, new chevy tahoe, spacious!
Cons: pickup process was confusing and lacked clear direction. had to pickup at offsite facility, had to pay for a taxi to pick up since location at airport was closed at 6:00 p.m. missed car until the morning when opened. when picking up car at different location, check in process was slow, as there was only 1 person working at location. would never use budget, and maybe kayak as my initial questions were dodged and they told me to contact kayak, which was not available either to answer some basic questions, i should have been able to speak to a rep at kayak also. i was on my own!!not a good feeling
Pros: They were prompt in telling us that the vehicle wasn't available.
Cons: Even though we were able to make a reservation online, the amount of time between when we made the reservation and when we needed to pick it up was insufficient.
23 Dec 2015
Perfect rental, so satisfied!
Pros: Quick and simple procedure, friendly staff at Avis. Very nice van. Kayak was so easy to navigate and book! Very happy!!
6 Apr 2016
LEVEL OF CAR RESERVED NOT AVAILABLE AT PICKUP
Cons: Reserved a premium car but they did not have one available when we arrived. We were offered the next level down -- a full size -- but with no adjustment in the rate (which was already very low, admittedly). We were told that the small, privately-owned Flagstaff location usually did not have premium cars and that they had advised Avis that the booking system needed to be adjusted to reflect this, without results. We were advised to contact Avis directly if we wished to pursue a rate reduction.
2 Jul 2017
Pros: Awesome people in the Avis office - a big thanks to there helpfulness and patien
Cons: I was on a tight schedule. I just had to make the 45 minute ride up to Flagstaff to pick up the rental. It took about 1 1/2 hrs - and why?? Because the WRONG STREET ADDRESS is on Google! WTH !!
AVIS.... Did you ever hear the expression: "Get your kicks on State Route 66". ?? NOOOOO
It's: "Get your kicks on Route 66" !! How long has this expression been around?!?! Holy mole! Can you PLEASE change the darn address? C'monnnaaa
Pros: Friendly staff, clean, comfortable car. Convenience of hours.
Cons: Limited time for the dropoff. Agent was servicing another car. Had to leave keys on back counter.
29 Aug 2016
Pros: The car rental was a good price especially for the weekend and with unlimited mileage. Also they didn't charge an outrageous credit card deposit like other car rental places I've used before. The car was also very comfortable and easy to drive.
Cons: The pick-up time was long. Luckily I wasn't on a time crunch, but had I been, it would've been disappointing.
19 Mar 2017
Pros: I liked the car they provided me since I was supposed to get a Nissan Versa. Also, like the car features which allowed me to use my phone for navigation.
Cons: The car was dirty on the outside and you could feel all the bumps on the road when you drove the car. The AC also smelled funny when I first got into the car. When dropping off the vehicle, it was not completely clear where the drop off location was so I just parked the vehicle in the lot where I picked up the vehicle initially.
22 Jul 2017
Pros: Fast service! In and out quickly. Easy return. Friendly service.
Pros: Customer service at the counter was great-- very friendly and helpful staff! I ended up getting a much nicer car than I had originally reserved due to low inventory at the same price as my original rental. The car was absolutely perfect and I had a blast enjoying the freedom it gave me while I was on my trip.
Cons: The underage driver charge is rough, but that was to be expected. Additionally, there wasn't very much flexibility in drop off location for a cancelled flight-- driving the car from FLG to PHX would have doubled the cost of my rental just to turn the car in at a different location.
5 Mar 2017
Pros: Upgraded to a SUV just in case we ran into snow problems. There were 18" of snow the day before. We were very happy with rental.
Personnel at the airport were very helpful.
17 Jul 2017
Pros: Clean car, friendly staff.
Cons: Too long of a line to pick up the rental. There were 5 people ahead of us in line at the Flagstaff airport, and with one person behind the counter it literally took 45 mins to wait for our car.
Cons: Went on line rented car a price for one drop off received price. Went to pick up car which was OK car had multiple dents and tape on the doors dirty. Ask agent if I could drop off at any Enterprise in Las Vegas she said yes. Next day took car to other Enterprise than what was on reservations. They said I needed to pay extra to drop off car? I showed the contract with the price and drop off fee included. After multiple conversation they said it was OK