Cons: I was not very satisfied with the customer service that I received picking up the vehicle. The gentleman did not seem like he wanted to help me out. His appearance wasn't sloppy. When I reserved the vehicle online I had wanted a sedan instead I got a truck. I asked the gentleman if he had any other vehicles, without offering any other options he just told me, no. After checking the vehicle he then had me sign the agreement and before getting in the vehicle he told me, "oh yeah it's almost on E so you'll need to put gas in it." Extremely inconvenient to deal with it. Was not satisfied with he service in the least bit and will not be renting from them again.
26 Oct 2015
Cons: The truck was not 4x4
5 May 2016
Pros: The customer service at BRO is always wonderful. The vehicle was nice and new.
26 Aug 2016
Pros: Good people to work with suggested an upgrade and I went with it
14 Sep 2016
Pros: Free upgrade for a Chyrsler 300 was given to us.
21 Mar 2017
Pros: I got to the booth and greeted by Isis Treviño
Great person and service
Explained everything on the dot and checked
Me out very fast.
On my return day
The manager Jose Ramos did
Everything with the up most professionalism
Over all I do plan on future trips and this
Is MY TO GO LOCATION
Cons: Even I made a reservation and everything was certified company has not provided a vehicle they told me that I will try tomorrow and in any case they would not honor the price I had already
6 Jan 2017
undisclosed charge for early return
Cons: I was dinged $25 on a $75 rental for returning the vehicle early. The clerk made no mention of that although she did tell me that "if you come back early you can put the keys here". No more Dollar for me.
Pros: Jose went above and beyond! Was understanding that we we're going to be late arriving, and forwarded messages to the late shift attendant, who in turn helped us get out of the rental quickly an ⓓ on our way.
30 Jan 2017
Pros: New comfortable ride
The front window fogged up and we couldn't see often
Something was wrong with the front window and defrost
Otherwise we had a great time and your people were really nice and even gave us follow up calls