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a modern well run hotel, dinner and breakfast excellent value would definately stay again. car parking charge
Cleanliness, space, situation Lack of English on menu & other information
No food on a Sunday in the restaurant
Location for getting into city centre excellent. Rooms were good comfortable ad clean. Restauraunt good value interesting and well presented food. Bar area adjoins reception - bit impersonal and lacking in atmosphere
The pool, sauna and gym facilities were good, especially the pool. location is conveniently close to old town centre (few minutes walk). Good quiet location with good views of city. Hotel car parking is expensive and really should be complementary, given its garage size and being on-site. Although a 4 star hotel there is no mini bar or in-room tea/coffee facilities. The 'coffee shop' has limited food available out of normal (Spanish) eating hours. Some check in staff had limited English (not a problem for us). Internet access fees were high (best to go into Burgos to an internet cafe).
Very helpful staff Car parking could be more convenient if there was a lift or escalator. A glass covered enclosed stairway and entrance would protect vistitors from wind and rain.
The selection of food in the Restaurant was not great
indoor swimming pool for relaxing. closeness to historic centre and easy to find
Beatiful hotel, very nearby the cathedral.
Safe & secure car parking. Verandah They were unable to iron clothes at short notice and there were no facilities available to do it ourselves.
The hotel was very modern and comfortable. The staff were delightful and the location in the centre of Burgos was perfect. Best of all one could cancel up to 1800 on the day of arrival. A big advantage when travelling through Europe in winter.
clean hotel After driving a long time to hear by arrival the restaurant was closed during the weekend. Why not informed us. We arrived on sunday!!!
good breakfast and clean rooms tight parking space
Everything you would expect in a comfortable, well designed city hotel. The food, which we thought might be pricey, turned out to be very reasonable and of excellent quality. Nothing
it is a lovely new hotel, nicely designed and very convenient to the town ( a 5 minute walk) no internet
Clean modern hotel in central location. Helpful staff, excellent value for money. Would definitely return Nothing
Clean, great location, good discount. Underground garage really useful, especially in rain. Nothing.
big and comfortable room, very nice modern decoration, good location no breakfast, expensive car park
The hotel was central and very easy to get to the centre We had problems with the door key and had to go down to reception every day to gain access to our room. On the last day of our stay the lock had to be changed which wasted us some time. We should have been offered another room earlier in our stay. The square sink in the bathroom was not easy to use as it would not fill with water for washing.
Fantastic hotel, good breakfast, fab location in a lovely city
Location and quality vs pricing This Hotel has not enough garage parking places to satisfy demand.
Nothing can't be said, bad nor good Hotel is in need of refurbish. Needs to bring up to today decor. Hotel looks its age. no good if wants to compete.
staff were very helpful, restaurant was good but menu very limited. The garage security was good even if you had to pay e:12 The position of the hotel is on a very busy 24 hr crossroad and the traffic noise was horrific all night. Poor soundproofing and double glazing was very evident. I have never spent a night like this worldwide.
Easy to find. Maitre'd very helpful. Noisy, could here people talking on the street at 0600; maids started hoovering outside room at 0800; bar closed at 2030 because the waitress had to work in the restaurant,
good staff,easy to get around city good location, room clean I will use again
Underground, secure car parking. Very helpful & friendly reception staff N/A
Artful decor of rooms. My travel companion (with her own room) did not like getting a room with a view of an airshaft, but at her request she was given a room with a better view.
we liked the cleanliness and comfort of the room also complementary drinks during the day. there was no english translations on the menu. the waitress was unhelpful.we were dissapointed with the food for the cost.perhaps we are more to blame for not speaking spanish.
Fair Price - Quality relation; Very friendly staff; Walking distance from town center (20 min); Easy access by car; Easy street parking (no cost) For a 4 stars the Gym should be better...
The food was far to expensive!!!
The rooms are excellent, the staff very service oriented land friendly. It is easy to get the bags out of the car and into your room. We were perfectly happy. It would be better if the wifi Internet was free as we have found in most hotels during this trip.
location is perfect and the underground carpark an added bonus
Outstanding location in a beatiful building and convenient parking facility. Room was ample and comfortable
Excellent location in relation to the Cathedral and other principal sites. Public spaces were spacious and comfortable. Air conditioning in the room was less than effective.
Everything was functional and well planned. A full length mirror in the dressing room or bedroom.
Perfectly positioned, within walking distance of cathedral, shops and good bars.Garage parking on site ( underground ). Good sized bedrooms. Restaurant not open on sunday nights, disappointing, but good taps bars in town.
The staff were very helpful and friendly and most spoke good English. The hotel was very comfortable and close to the Cathedral and other places of interest.
Great hotel in the centre
I was very disapointed about the service at bar/coffee shop
the location is wonderful for touring-close to all the interesting places.the room is comfortable and cleean.the staff vey helpful and kind.breakfast was very good. parking is not convenient
Wonderful location to explore the city Parking extremely difficult in unusually small spaces.
The junior suite was fantastic, very big and comfortable.
Superb location in old town of Burgos.Attentive staff. Excellent breakfast. Good room. Hard beds. Expensive parking.
design, space, cleanliness, comfort of the room hard to access by car, added parking fee
very tasteful decorated both rooms and common parts, in the middle of the historical centre, availability of garage, a great experience. Also dinner (special menu) was exquisite. Prices of the restaurant are not cheap but you get a great value.
The room they offered me was a 2 level double It was nicely decorated and it had eveything I needed. The floors were wood laminate as you enter the entertainment room (has sofa, chairs, desk, tv and closet) which was very nice. Then you go up the stairs to go to the second level which are quite nice. Other than this, it was a great hotel. The customer service was excellent. The woman at the front desk was extremely helpful with sorting my transportation out for the following day as well as showing me how to get around the city. The only thing not so great was the other units that have the stair case or laminate wood floors next to me or above was very noisy. So some people got in very late and woke me up a couple of times.
The room was very nice and the rate was excellent.
Staff was extremely friendly and helpful No bad comments
Superb hotel for visiting the city. Very quiet, in spite of being so central. Restaurant very good and the set menu good value for money. As others have said, it is not easy to find. The best thing to do is park outside the pedestrian area and then walk to the hotel.
Very difficult to find the locvation of the hotel.Satellite navigation took us straight to the road but there are no signposts so took 1 hour to find.When we rang in the reception was not very helpful.
Central location No
Location is the only real feature that we liked; breakfast was better than most but not exceptional Absence of a Bar and snacks during the day and very late opening of the Restaurant after a very long journey, also the very high Dinner prices - we ate elsewhere.
Great quirky hotel. The decor was lovely especially in the restaurant. Staff were great. Good breakfast buffet with plenty of variety. The location could not be better opposite the cathedral.The restaurant was excellent if not cheap. Getting to it is not easy and the underground car park has very tight corners.
Room was facing the cathedral. You opened your window and there it was, right in front! Room was confortable,even luxurious, but without frills- but that was the idea, as formerly it was a convent. Good breakfast selection. Lovely free illustrated maps of the city from reception. Irritating reception staff,but that was probably just me. She did everything to be helpful. and knew her stuff.
The hotel is wonderfully located opposite Burgos's main attraction, the cathedral. It is also just a few minutes' walk from the heart of the old town with its tapas bars and restaurants. The style and decor of the hotel itself also fits splendidly with the mediaeval atmosphere and the area. I would certainly recommend it.
Easy access to the historic cathedral and city centre. Availability of hotel parking
Quiet and well control security. Without wifi / Internet access in the room.
Great location. Free internet access. Two separate buildings. Terrible coffee at breakfast.
The helpfulness of the staff, who kindly put on the fantastic buffet breakfast half an hour early because we had to leave the hotel at 7.30 a.m. Nothing was too much trouble and with the added bonus of a very comfortable room and a great location overlooking the cathedral our stay was perfect.
Proximity to Centre of the town Room smelt a bit damp
this hotel is located very near the cathedral and it's inner really cool with modern interia.
very nice hotel and room, great location. The free minibar was a very nice touch no complaints, a lovely visit
Very comfy pillows and the location could not be better
location, unfussy style
The location was very good for sightseeing. There were cafes and restaurants nearby. The reception staff were helpful. RENFE station was moved to a new place in the winter of 08-09; the new one is very far away from the central of city and the hotel, so taxi was necessary to go to and from the station. No problem.
the building was very nice, modern inside end classic outside, with a beautiful sight of the river
excellent location just few meters from the cathedral yet very quiet area, very spacious room, great design and bath amenities.
excellent location, car park on site, roomy address not recognised by satnav, had to phone and receptionist asked if I had GPS and said try this address..... breakfast a bit sparce, coffee stewed
very constricted car park in hotel with little public parking available
A very pleasant hotel, very well situated. Parking reservation is of primordial importance.
Nice, clean, solid hotel ... ask for room 210 - it's a very big double! A little past its glory, needs an updated remodeling, kind of over-priced for how old n stuffy it can be. Hotel parking garage is tightest I have ever experienced in Europe - not for the faint-hearted!
all good no kettle
Very well placed for old town while being easy to access by car without going into old town. Beautiful public rooms. V G value. Unacceptably high price of breakfast - went out to eat.
Low cost of meals and hotel We had to change room three times, carring on our luggages befora to have a cleen room. The first was used (peanut shels, used glasses), the second with 3 beds had not enough space to move in. No room staff to clean the room. Good reception staff.
Loved the art theme of the hotel. Location was great - close to the Cathedral, that was our primary destination. Great breakfast. Nice to have the price be less than quoted. Hard to find. (We asked a guy for directions and he said "follow me" and took us directly to the door.)
Very helpfull staff, clean and excellent locationto visit the city (100 m to the Cathedeal).
The close proximity to all the attractions and the friendly staff.
Location very close to Cathedral. Spacious and clean rooms. WiFi working 100%. Gave us a room near the elevator and we could hear it all night long! Not good! Room was a bit old...
Great hotel and lovely location sound proofing between rooms was not good
was there only one night, very central, would come back again.
hotel restaurent serve very good food for lunch & dinner for best price.And anybody can eat.Although we had only breakfast reserved.we didn,t need to go outside the hotel look for food. hotel address is different that appeared on the booking web page,little bit difficult to find.i hope webpage will arrange the address.
clean, spacious and comfortable rooms, good wi-fi connection, ample parking space; good for a quick stop-over a bit far from the centre of Burgos; need an updated GPS system that recognises new roads; hard to find a tv channel that was not in Spanish
No Air conditioning working in the hotel so room was too hot. Restaurant was very expensive and the meal we paid for was very poor valuefor money. Walls in room were too thin as we could hear snoring from next room!
Handy stop off place whilst travelling accross spain
clean room and quiet place we need to pay extra for breakfast of our 6 year old boy too much for one small karton of cornflake..
Clean hotel excellent buffet breakfast Noisy corridors restaurant was closed on sunday evening and we were not told on booking
parking, free internet There was bread on the table and floor, pubes hair in the bathroom and a lot of other hair on the floor and bath. they gave us another(bigger) room and it was still not clean. We said nothing about this because it was only for 1 night. The staff was helpfull only at the check out the next morning the receptionist was rude and not professional. This was the 3th time in this hotel also the last.
Clean modern and practical design The breakfast is poor, cold, and unimaginative.
Good value for the money, clean and spacious rooms, free wifi Breakfast of somewhat lower quality
Great hotel with excelent conditions.
Stayed only one night,not long enough to make informed comments The noise outside the hotel,people yelling and drinking untill 5am!For this reason we stayed only one night,not the three booked.
I have marked the hotel down in comfort only because of the dreadful noise of drunken revellers from outside which, due to its central location, is likely to be an ongoing problem. We were awakened several times in the night. Otherwise an excellent, reasonably priced hotel. Only the noise from outside. Otherweise I could not fault it.
very friendly and helpful staff
The location Whilst the main areas were charming the rooms were rather dated
Ideal location in centre of Burgos. Very friendly staff Noisy at night (especially Saturday) with partying in square outside - which is the downside of the ideal central location!
lovely decor and atmosphere, very friendly staff
Everything was perfect. The hotel is very convinient located in the city center. The room was spacious with a huge bathroom. Everything very clean and tidy.
Returning to a good friendly hotel
The location was perfect for access to the Cathedral and local restaurants. The breakfast was very basic with little choice available
Convenient location near the heart of the city and pleasant to walk out with near-by restaurants, shops and the Cathedral. The hotel is clean and comfortable and provides a good buffet breakfast The price and disturbance in the small hours from a noisy arrival of guests in the room next door. We have used the hotel for overnight stays in each of the last 4 years, but next year we will look for something less than 89.34euros for B&B and car parking.
Staff were helpful and friendly. Had to change rooms as window was broken, and both rooms were very out of the way with no view. Also were led to believe that the hotel had secure parking, but we had to walk several hundreds yards with our luggage to use a public carpark that hotel had arrangement with.
Staff at the reception desk were very helpful. The hotel was comfortable and in a good location.
Everything was great, location of hotel is exceptionally good, the comfort of the hotel is excellent, the price is very reasonable, and best of all the staff is extremely friendly and helpful and speaks english
Car Parking facilities
The staff were very helpful and pleasant.The hotel was situated close to the main site seeing attractions and main shopping centre,well within walking distance.The main feature for me was being able to park the car at the hotel and forget about it until departure. No complaints.
The easy access ie 5 minutes walk to the old city center and all the resteraunts, bars etc.
Friendliness of the hotel staff and the easy access to the centre of Burgos
cute room. comfortable and quiet. they had free wired internet and it was very well located for seeing the city. i think it would have been nice to have a cheaper price for a single person staying in the room.
easy to find hotel with garrage and helpfull staf who spoke English plus very nice room.
Very comfortable and conveniently located, if more expensive than most places I stayed in Spain.
Convenient and clean Noise from the trains is awful.
Good modern hotel Very close to main railway line - even with double glazing it was noticeable in evening and morning
I liked the included Wi-Fi and breakfast. The beds were uncomfortable.
It was central and within easy access of the town centre. We arrived on a Sunday after a six hour journey and the cafe and restaurant were closed.
Modern hotel close to city centre. Most of the rooms have a nice view to the Burgos cathedral. Parking is almost impossible on the streets nearby, indoor parking is available for 12 euro per night. The garage is like a labyrinth.
Excellent location. Just a bit off the city centre but still close enough to walk there in 5-10 minutes. The staff was very kind and helpful. Very quiet location with plenty of parking space in the area. The free wi-fi connection was excellent. I would stay there again. One of the room walls was a bit dirty, like someone had spelt chocolate milk on it and thus did not have a pleasant look. Some water and soap would do the trick I'm sure.
I would like to say, that we were very content with our stay in hotel Husa Arlanzón. In Google maps is constantly hotel marked near railway station, this is no correct. No
Room, view no
Location for exploring the city and secure parking
Good location; good price due to bad marketing using activehotels.com commercial services; Hotel cleanness Very noisy; High level sound propagation from one room to the others, doesn’t allow privacy neither a quit environment around. Acceptance of booking to an inexistent service (room for 4 people impossible at this hotel, published at activehotels.com commercial page). Cancellation of this booking without announcing it to the customer (myself) created some confusion at the check in process, solved with professionalism but without sympathy by the staff.
secure parking Bar did not open the hours printed.
This was not the first time I had stayed at thise hotel and, as usual, the room was comfortable and secure garage was a plus. Food was fine too. On each occasion I have stayed at the hotel there appeareds to be a shortage of staff, particularly in relation to manning of the bar. Having to hunt someone to dispense a drink is not a strong selling point.
The hotel is very comfortable and well-appointed. The rooms are spacious, with good bathrooms. The hotel has its own garage so parking is not a problem. The hotel is located quite a long way from the old and most interesting part of town. It takes at least 15 minutes to reach the sea front which adjoins the old town.
It was suitable for my last night before starting the camino from Burgos and was comfortable.
Our room was perfectly located for visits to the city center. The cathedral was only a short walk away, and restaurants convenient. The facilities were spotless and the staff accomodating. Booking's directions into the city were easy to follow but once there we were given the wrong street destination and as a result we passed by the hotel a couple of times before we realized the error.
Fairly central position
We just needed to spend a night and it turned out it was a pretty fair choice. We didn't have any specially high expectations but didn't face any problem either.
The quietness of the room, which was reasonably sized. The buffet breakfast was well presented with a good choice bof fare.
Staff were very helpful and courteous It is very noisy as there is no carpeting on the stairs or in the rooms. Also the secure garage was some distance away from the hotel which we found rather inconvenient.
Room and bathroom were of a high standard The bar was being refurbished and someone was using a jack-hammer until 8pm. I was told this would restart at 10.00 but it started again at 8am. But when this work finishes the hotel will be fine.
nice room with excellent furnishing - very good for the price - charming and very helpful reception staff not very flexible about breakfast, as a non wheat eater I did not want the continental breatfast but was unable to join my husband taking jus a coffee - I think a new member of staff was unsure of the system
A convenient location with car parking nearby. Staff helpful and pleasant.
We only stayed at the hotel for one night, but the staff on reception were friendly and helpful.
Low cost. Location. Air conditioner was not working. The afternoon staff did not change my room stating that no other room was available. No attempt was made to fix air conditioner problem. The check out staff was much more professional and pleasant.
Very convenient and easy to find. Not badly situated for city visit on foot. Very pleasant and helpful staff, comfortable attractive reception and rooms. Good room rate and excellent value for money. The rooms have an atrractive wood effect (Amtico similar) flooring, superbly polished but very noisy to walk on more from the squeaking non-slip polish than from any creaking. As we checked out very early in the morning, we had concerns for our beighbours and those below.
situation no parking within hotel
Easy parking outside NB we were fined for parking out of hours; but this was cancelled by receptionist. Rooms excellent Dining room staff & food not up to standard of a hotel of this quality.
Nice hotel, although not too close to city cenre (about 1,5 km). Good parking facilities right on the street.
clean and quiet it was a cold night and central heating was inaffective
The comfort and cleanliness was excellent and the price very competitive
Ease of parking, friendly staff, good food esp breakfast
Good location on our way to Santander food good and staff happy Beds could be more comfortable
Reception staff very friendly and informative The distnace out of the City and being totally surrounded by Motorways
To be able to have our dog with us and have secure parking but annoying that it was charged for. It was a shame that we were not allowed to have our dog with us at the bar or restaurant (as per France) but rules are rules however we did not get a chance to sample the food & service
Plenty of space in rooms, friendfly staff, good restaurant.
Easy access to motorway, underground garage
The good large car park and the very friendly staff in reception and in the dining room Difficult to access in the dark
The friendliness of the staff, excellent food, great value. We have stayed here twice, and look forward to the next time our travels take us there.
Hotel is too far from the main city. And no sign on the road. No enough convinient items such as soap and shampoo etc...
The friendliness and helpfulness of all the staff - reception ... restuarant ... cleaning ... to mention just a few. The car parking area. It doesn't really allow for larger cars to park with ease.
poor breakfast - colazione con poca scelta
The utmost perfect hotel. Lovely decorated, excellent staff and restaurant. Very few hotels can match the perfection and professionalism that is shown at El Vallés. Highly recommended... very good value for yr money. For sure will return on a next trip in this area. Only a few minor suggestions are to be made: 1. Restaurant should open at 19.30 instead of 21.00 hours. 2. A box with tissues in the room. 3. For convenience: Add hand shower in the bathroom, that already excellently is equipped.
The rooms are excellent, good size and very comfortable. Spotless. Staff very friendly. Restaurant superb; chef Miguel Cobos very imaginative with excellent variety in the menus. N/A
The staff were very friendly and welcoming and it was excellent value for money a perfect stopover for the Santander/Plymouth ferry and they accepted our West Highland terrier.
good hotel spoiled by very noisy situation next to main road and the fact that aircon was not had not been switched on. Spain can be hot ion late April! see above
Staff were helpful and spoke some English; rooms comfortable and food and wine in restaurant were excellent value for money, as was breakfast. Situation not good as outside the village and on a very busy main road; restaurant not open until after 9.30pm not helpful; the rooms we were given were on the ground floor, so there was a security issue if windows were to be left open at night.
Nice hotel convenient situation to ferry port for overnight stop-off.Nice restaurant with friendly and helpful staff
Well modernised, useful facilities eg free internet ADSL connection in bedroom, good central location, helpful staff
Good location, good cable internet connection. A little old, no frigobar.
Everything except from the noise from the huge contraption in the internal yard - unfortunately my room was overlooking this unsightly contraption!
Very well situated, friendly staff, clean room Walls pretty thin
very convenient to the cathedral and other central areas.
exploring around burgos, food drink , relexing . could of done with a swimming pool
The Room is Spacious, The manager at the buffet breakfast is very friendly with smiles all the time.
All the staff were helpful and pleasent
The room was of a good size and quiet; the staff were very professional.
We enjoyed our 2 night stay. Good sized modern room, quiet, close to City centre and cathedral. It provided all we ask for in a hotel