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Location is great. Room and area well maintained and it is a great place to stay. The rooms are clean and well maintained. I will certainly stay there again!
What I liked best about this hotel was the courtesy of the staff. They were always friendly, assisted us with all our questions, and were just really professional. Also the waitresses in the restaurant also deserve praise. They were very friendly and kind No.
location heater didn't work and the person at the desk didn't offer me a refund while i arrived very late and the office closed about 10 minutes after i arrived. at that point I didn't know the heater didn't work. also the showers and kitchen were too cold.
One of the best experiences ever, truly deserves to have the word luxury associated with the facilities,food and staff (which is the Best!). If we get the chance to visit NZ again, we will make this hotel a destination. Great to be in the wine country, loved the whole experience and the attention to detail. Worth every 'penny'.
Loved the artwork and the architectural style of the hotel. The restaurant was very good. Staff was very friendly.
The hotel is well located, within walking distance of the railway and bus station. Room was comfortable and clean, and the bathroom and shower were good. They charge for internet access.
For my purpose it was conviently located close to the railroad station and the airport. The staff were pleasant to interact with and helpful when arranging my connection. I expect that much of this had to do with the fact that it was owner-managed. For reasons I do not understand there are no mixing faucets in the basins.
Staff were friendly and helpful. Restaurant food good and no more expensive than local eateries. Handy to town.
Room was clean and spacious. Food at the restaurant was very good. check out time was already at 10 am.
The staff were very friendly& helpful& location was great.Very clean& tidy rooms werent sound proof enough
10 out of 10 kerry and his team are all very polte warm and friendly. They made my husband and I very welcome.we inadvertantly left some items behind, not only did they contact us but couriered them to us at another hotel
Friendly staff and relaxed atmosphere. Rooms did not feel private due to poor soundproofing, typical of NZ building standards.