Cons: Over an hour's delay on an evening flight explained as a 'technical issue' via the app but no reason given at the airport.
Oct 28, 2016
Oct 27, 2016
2.5 Hr Delay for take off!!
Cons: Horrible experience! I missed a very important meeting!
Flight from LTN to CPH (EZY2445). Flight was suppose to take off at 7:00am. When we board at 6:40 we are told we are not taking off until 7:30a, (why did we even board then?) And then when the plane is nearly on the runway to take off, one of the crew members decides to mention she is sick so we have to turn back. Two points here:
1. If you are sick, why didn't you call in?
2. from 6:40 - 7:30am you did not know you were sick?? You wait until we get on the runway, after we finally get a spot in the Que?
So then we get back to the gate, take a good 10- 15 mins for her to walk off and a new cabin crew to come on (not to mention she looked fine walking off, i mean she was probably sick but sick to bring the plane back from the runway - not so sure).
Following this, apparently the plane needed re-fueling because we went to the runway and back. Now this is a bit worrying. The fact that we just went to the runway and back and the aircraft needed more fuel. What if we had to wait in the air for additional minutes for air traffic would we run out? just a thought..
Ok well all this happened. And then guess what - we have to wait another 45 mins in the que for take off! At this point it was very clear i was going to miss my meeting given it was already 9am.
After all this a passenger sitting next to me asked if we can at least get a complimentary coffee or tea, which initially he received a NO because the flight has to be delayed a MINIMUM of 3 hrs before we can get that. He had to raise a fuss, for them to say ok we will ask the captain, the opp team, the air traffic control (FOR COFFEE OR TEA!!?) .
Overall horrible experience, and i missed a a very important meeting.
Will be reconsidering my airline choice in the future.
Oct 27, 2016
Good flight terrible experience in Luton
Pros: Great cheerful helpful crew as ever, even if the lady on the bag on the bag drop seemed rather unhappy.
Cons: Luton Airport. This is the first time I have landed there and I think it competes for the worst airport in the world. Very cramped, long queues at passport control, toilets out of order everywhere, awful decor, terrible signage. Dirty crowded, depressing. And the train service at the station is also dreadful.
Oct 23, 2016
Delayed 2 hours, then redirected to Madrid. Big po
Pros: Put us into hotel in Madrid, because of redirection
Cons: Delayed departure and, when checking in at Madrid airport, total confusion, lack of direction to (tired) passengers and minimal staff
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