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Flight attendants did refuse to tell passengers to wear face mask. They told us “WE ARE NOT POLICE” … An unfortunate comment due to the actual sanitary situation. In the end 90 % of the passengers DID NOT wear a face mask. Sad and unprofessional. Easy yet should review their on board rules.

A glass of water during a very hot day should have been a must… Delay of 1 hour.

Horrendous airline. Never flying with these people again.

The flight was almost 3 hours delayed and there was no compensation

They charged us 29€ to put luggage down in the airplane hold…we were forced to carry the suitcases about 200 meters from the terminal to the plane all across the grounds …. FINALY, there was no one there to take the luggage, so we carried’m in the airplane cabin … Flight attendants suggested to write to the company to get the many back; which we'll do it as son as we get back home.

Delayed for an hour. Slow boarding, simple flight, no entertainment but only a short flight. Quick disembarkment

Plane was delayed for 2 hours

Bloody flight got cancelled and completely threw our trip into chaos

5hr delay. Poor information. Refused to hand out free water.

Flight was late with no explanation or apology. Boarding took well over an hour. Plane was comfy, which was the only positive.

The crew at the airport is as unpleasant as easyjet's (And Ryanair) policy on cabin baggage which is smaller than other low-cost airlines. Systematically angry customers and bad atmosphere on boarding. Crew on board nice.

The flight boarding time was changed so many times and the passengers weren’t notified about boarding time until the boarding actually started.

Flight was delayed so I had to get an Uber to get home because there weren’t any trains. It was more expensive than the flights..

Negative

Je n’ai pas voyagé avec vous car l’avion était annulé !!! GRÈVE ! On Strike ! Et mon adresse mail vous était inconnue ... Alors: comment m’avez vous envoyé cette enquête ??????????? Malhonnêteté

Delayed connection and ensuing missed flight. Replacing

we had a real problem at the check-in because EASY JET didn't have received the information that we had contracted and paid for 1 cabin luggage each one, my boss and I , and they charged us again for our small suitcase !!! So we paid twice for the same service!! We came back last thursday evening and we still haven't received the invoice to be able to claim . we are very angry with kayak... next time we won't buy our flight ticket by you . Marina Gibert / BROQUETAS SL.

Flight was delayed into London from 11pm - 12.30am, which caused a knock on effect of missing the last train and having to pay £130 for a taxi home

It was a mess to get through passport control. Airline personnel could have said something at check in. But the screw up was mostly on the airport’s poor organization

I feel sorry for anyone who paid for speedy boarding, they got called through and then had to queue in the corridor to the plane for ages. It was a small plane so not sure why there was so much waiting and queuing required. On-board there was limited food service (emails were received before the flight advising this, but no explanation as to why).

Flight was cancelled. Did not get to spain