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Delays

Pros: Flight crew was nice!

Cons: Flight was delayed about an hour! I felt like a simple apology about us being held up wasn’t enough. They could have offered all passengers at least a free beverage. Does customer service exists anywhere anymore?

Easyjet closed the gate early without any announcement

Pros: A good range of cafes at Gatwick while my wife and I wait 7 hours at airport for next flight

Cons: Easyjet's abysmal customer service. We are at gate 40 minutes before and are waiting to board only to find out that they have closed the gate early due to few passengers,wiyhout making any announcement. The airplane is still standing right there but they say we can't board as they have closed the doors. To make things worse, Easyjet refused to pay for the replacement flight, let alone compensate us for the flight we missed (cutting our 2 day holiday in half practically).

Checking in worst ever

Pros: We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag.

Cons: We will seriously think of a different air line

Pros: Low cost, no complimentary food and no entertaiment

Cons: I could not take the trolies on board.