Recent reviews
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2.0
I have to travel from Geneva to uk for business a lot and over the last year Easy jet have a 95% record for either being badly delayed or on one occasion cancelling my flight altogether As above
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2.0
9.45pm flight was cancelled, announced 3h later, no food, no accomodation, no transportation was provided. Ground staff was not informed. airport closed at 11pm. Received SMS to find own accommodation that would be reimbursed, once did, received email, that no reimbursement will be offered. I will bring them to court, not to get the reimbursement, but full compensation stipulated by the law, i.e. 250£ + all overnight expenses + trial expenses. I also learned from the ground staff, that this is systematic... NOTHING! This is first, and last time I fly with these cheaters
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9.0
The allocated seating system avoids having to rush onboard to claim your seat. In the past it became quite chaotic when boarding the plane. The long wait to board our plane especially when it was so hot and clammy.
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9.5
Bag drop very quick. Service friendly and efficient . A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding.
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10.0
The welcome, the staff, everything was FAR better than my last flights with easyJet. New lights, lady behinds light was directly on our sleeping baby's head and we had to hold our hand over his eyes!
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8.0
Decompression before landing was awful.
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2.0
Nothing - no certainty for me the passenger over the delay. I had info by text which stopped after a while fortunately I could check on the website - times kept changing? The board only showed delayed & few announcements. Giving us €4.50 only covered half cost of a muffin and a drink! The flight was delayed four hours but they told us to check in at the early time!!!! Then had to wait at airport all that time. Nice airport a mess not re signposted hard to find gate B!The ground crew were vague & not helpful. They should have provided us with bottles of water and a decent meal!! & certainty- failed woefully. The rep was not always at the gate to assist people I sat nearby reading so saw this. When it was time to actually board they made no announcement just put the gate number up on the board!!! Later made one for speedy boarding!! Did not feel looked after in any way. Then no cold drinks on plane and no ice till I made a fuss - suddenly I had ice!!! Charged my card in £ instead of € No hot food. Card machines not working - no wifi!! Doh!! All in all appalling customer service/ PR The crew were exhausted and over it - their job to to care for passengers - I think one went off in tears??
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8.0
Efficient and great value. Why pay more to fly with Blxdy Awful airlines. Greece is a stunning, but the airport was a nightmare.
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7.6
All good. The provision for speedy borders Roger passports check flying out of Schönefeld airport is poor. Just asking SBs Togo to the front causes friction and arguments. Saw it happening a few times just today.
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8.0
Good experience Not enough seats at gate
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9.0
The allocated seating system avoids having to rush onboard to claim your seat. In the past it became quite chaotic when boarding the plane. The long wait to board our plane especially when it was so hot and clammy.
review from
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9.5
Bag drop very quick. Service friendly and efficient . A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding.
review from
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10.0
The welcome, the staff, everything was FAR better than my last flights with easyJet. New lights, lady behinds light was directly on our sleeping baby's head and we had to hold our hand over his eyes!
review from
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8.0
Decompression before landing was awful.
review from
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8.0
Efficient and great value. Why pay more to fly with Blxdy Awful airlines. Greece is a stunning, but the airport was a nightmare.
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8.0
Good experience Not enough seats at gate
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2.0
I have to travel from Geneva to uk for business a lot and over the last year Easy jet have a 95% record for either being badly delayed or on one occasion cancelling my flight altogether As above
review from
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2.0
9.45pm flight was cancelled, announced 3h later, no food, no accomodation, no transportation was provided. Ground staff was not informed. airport closed at 11pm. Received SMS to find own accommodation that would be reimbursed, once did, received email, that no reimbursement will be offered. I will bring them to court, not to get the reimbursement, but full compensation stipulated by the law, i.e. 250£ + all overnight expenses + trial expenses. I also learned from the ground staff, that this is systematic... NOTHING! This is first, and last time I fly with these cheaters
review from
-
2.0
Nothing - no certainty for me the passenger over the delay. I had info by text which stopped after a while fortunately I could check on the website - times kept changing? The board only showed delayed & few announcements. Giving us €4.50 only covered half cost of a muffin and a drink! The flight was delayed four hours but they told us to check in at the early time!!!! Then had to wait at airport all that time. Nice airport a mess not re signposted hard to find gate B!The ground crew were vague & not helpful. They should have provided us with bottles of water and a decent meal!! & certainty- failed woefully. The rep was not always at the gate to assist people I sat nearby reading so saw this. When it was time to actually board they made no announcement just put the gate number up on the board!!! Later made one for speedy boarding!! Did not feel looked after in any way. Then no cold drinks on plane and no ice till I made a fuss - suddenly I had ice!!! Charged my card in £ instead of € No hot food. Card machines not working - no wifi!! Doh!! All in all appalling customer service/ PR The crew were exhausted and over it - their job to to care for passengers - I think one went off in tears??
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