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The boarding process was more like a circus than an ordered process. It wasn’t necessarily the Westjet staff, as it was people attempting to push in and board early. The seats in economy are far too small and limiting; I am aware that this is a transaction for money.. I’d just like to feel less like cargo or cattle. I got what I wanted, a trip from point A to point B, it just wasn’t an experience that left me feeling good about the company or the experience. If I’m comparing Westjet with o other flights, it could have been better in service, in seat room, and just little things like a smile from the staff letting you know that it’s not just a job for them.

If our flight actually left and was not cancelled!

Check in is not efficient. I had to get boarding passes and pay for chosen seats at the airport - long lines too. On line Pre-flight check-in doesn't work and kiosks don't let you check in even without checked bags.

Our flight with West Jet was a huge disappointment. It began with checking our bags, as we were early from being dropped off after our cruise, we got into the West Jet queue to drop our bags early. We waited for an hour before an employee showed up, and another hour before they announced that they were not taking bags for future flights. I can understand that, but wish they would have communicated that before we spent the additional hour in the queue. The chaos continued to our airplane where a flight attendant told my husband to move "that bag". He was quite confused and told her it wasn't ours, to which she responded, "how would I know that? If you give me that face we're going to have problems this flight." She was rude and condescending the entire trip, and we witnessed a number of interactions other travelers had with her. There was no in-seat entertainment but the app was offered. This is a fine substitute but far less than ideal. The movie choice was not great. We had flown to Florida with Delta which offered in-seat consoles and the newest movies out, so this was disappointing. Finally, we arrived to Vancouver where we found out they had left 2 connecting flights of luggage behind, ours included. As Vancouver is not our home, we had to fight with the WestJet employee to have our bags shipped to our home since, "Vancouver is your final destination." All in all, we have decided that we won't fly WestJet anymore.

they lost our luggage

Toronto airport. WestJet is late again. Boarding too slow.Entertainment on the plane did not work. It is about time westjet to change something.

Well the flight and the crew were great, however a poor grade for making us stand and wait for luggage, then find out that my luggage was not on the plane, OMG! then the customs kicks you out of the baggage secure area and you have to fend for yourself to get information because WestJet does not have a Customer service help are to assist you, have to go wait in line at the check in area, then you can get some help, after waisting over an hour found out that bag was indeed not on plane and that we would be notified as to when/how we would be able to get bag. Need better customer relations, sure hope they will deliver bag to my house today??

Flight was late, Seats were crowded & uncomfortable, disembarked on the tarmac at the furthest point of the airport.

10 am flight cancelled at 3:15 am via email. If I hadn’t checked email and had depended on SMS or voice mail (message at 7:15 am) we would have spent the day traveling to Toronto just to have to deal with sold out hotels. Called west jet re re-booking and they said there were no flights to our destination until 6:45 a.m. the next day. This was not true as there were multiple seats (a friend checked the westjet load) that would have routed us home with a stop at one other airport. We each received a $15 dollar voucher to cover food for lunch, supper, and breakfast over the delayed period. Hotels were sold out in the region (luckily we got a room). We spent 32 for one shared dinner in this expensive city.

Flight was cancelled, then rebooked for 10 hours later, but I wouldn’t reach my destination (which was only about 400km away from my origin), until 14 hours later. Was able to call westjet for them to put me on an earlier (non-direct flight) with a connection in Vancouver. Along the way, my bag was lost and has yet to arrive.

Delayed 1,5 hours

sucked

In flight announcements from captain were inaudible

Nearly 5 hours delay without a clear explanation. Spent hours in the plane on both ends (YYC and LAX) - again without explanations. Crews making announcement that they know no more than what passengers knew - which was nothing. Some sort of computer problem was mentioned. Only a single poor soul was working at the gate. Delay made a mess of my schedule in Los Angeles - was to attend a dinner appointment but did not get into my hotel until almost 11pm. Upset.