Traveller reviews
Overall rating
7.1
Good
Based on 3,240 reviews
Boarding
7.5
Comfort
7.1
Crew
8.1
Entertainment
6.2
Food
6.4
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WestJet information
| IATA code | WS |
|---|---|
| Routes | 416 |
| Top route | Calgary to Vancouver Intl |
| Airports served | 91 |
| Top airport | Calgary |
WestJet traveller reviews
Pros
"All courteous and friendly staff."
(in 86 reviews)
"Westjet crew are always amazing."
(in 438 reviews)
"Left early and arrived early."
(in 18 reviews)
Cons
"Not great in flight entertainment."
(in 182 reviews)
"So much leg room!"
(in 44 reviews)
"More information on the three-hour delay"
(in 53 reviews)
Recent reviews
Traveller rating
Find reviews that mention:
flight was on time
flight was delayed
flight attendants
great flight
flight from toronto
crew was great
entertainment system
good service
leg room
plus seat
hour delay
arrived early
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10.0
The crew all the way from Medicine Hat to Thunder Bay were wonderful! I think Selva was the name of the stewardess on my flight from Medicine Hat to Calgary and she was delightful! It was pretty early in the morning and she was the right amount of pep without being overbearing. She was very organized and professional as well thank you! My flight from Calgary to Toronto was fantastic! I've been on large planes before and the boarding process was very well done by the crew. I was bumped to a window seat (such a blessing) and the selection of entertainment was great. The plane was very clean and modern. Vic the stewardess really stood out and was very kind and professional thank you Vic! I don't remember the names of the ladies on my flight from Toronto to Thunder Bay but they were fantastic as well! Its always a rough time flying into Thunder Bay that late but they made the journey as comfortable as possible, thank you both! All in all thanks Westjet team you did a great job and I look forward to flying with you again!
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7.9
I don’t find the seats all that comfortable compared to some airlines.
review from
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3.9
Deer lake airport has limited or no food options after 5 on a Sunday. Food on the plane was just a packet of pretzels
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10.0
seamless experience, thank you.
review from
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1.9
See previous comments
review from
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1.9
Connection to Toronto was terrible. Needed an escort to the connecting flight. Baggage-never made it to connecting flight. We barely made the connection to Toronto. Never going WestJet again:(
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10.0
Really different experience sitting in business! Comfortable and great service.
review from
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5.9
Long delay die to pet mix up. Also bags took forever to get to carousel
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1.9
Too many delays from start to finish of the trip
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5.9
Coffee left a lot to be desired
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10.0
There wasn’t an option for not applicable under food. No food on this flight. Good coffee though.
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6.0
Cons: Waited in the main terminal almost two hours before the check in desks were open.
review from
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2.0
Pros: They cancelled the flight
Cons: How about a refund?review from
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2.0
Pros: Cabin crew was okay
Cons: I would’ve appreciated if the crew did not blame a very evident turn-around delay on weather. The TAF and METAR in Halifax do not support that. It looks more like the crew was trying to hide their incompetence. This delay prevented me from catching my connection in Calgary. Needless to say, Westjet refused to take their responsibilities.review from
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8.0
Pros: The seat was the most uncomfortable seat I have ever sat in, almost unbearable.
Cons: No food option on a over 5 hour flight was no good.review from
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2.0
Pros: Declined me to board my flight
Cons: Patience when you are travelling with a childreview from
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10.0
Pros: Westjet crew are always amazing
Cons: Nothing.review from
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9.6
Pros: All excellent
Cons: Snacks without caffeinereview from
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2.0
Pros: Nothing
Cons: Less mask nazis. Not flying againreview from
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8.0
Pros: Short and sweet.
Cons: We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection.review from
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8.0
Pros: Professional, but friendly crew.
review from
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10.0
Pros: Travelers well spaced out
Cons: Nothing given the current circumstances.review from
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2.0
Cons: They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight.
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9.0
Pros: Brian at the desk in ft Lauderdale was fabulous great personality pleasant smile just delightful
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0.0
Pros: no
Cons: I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair.review from
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5.3
Cons: Some sort of entertainment. More comfortable seats.
review from
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6.8
Pros: It was on time and not overbooked
Cons: Nothing it was economyreview from
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6.0
Pros: seat was the worse, but ok overall
review from
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6.0
Pros: was just ok, nothing spectacular
Cons: west jet customer service reps in mobay are no good. they need customer service trainingreview from
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10.0
Pros: the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19
Cons: Boarding process could be a little smoother and less franticreview from
Flight status
WestJet route map
Top airports served by WestJet
- Calgary Airport (YYC)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Edmonton Airport (YEG)
- Winnipeg Airport (YWG)
- Halifax Intl Airport (YHZ)
- Las Vegas McCarran Airport (LAS)
- Los Angeles Airport (LAX)
- Victoria Intl Airport (YYJ)
- Ottawa Airport (YOW)
- New York LaGuardia Airport (LGA)
- Kelowna Airport (YLW)
- Saskatoon Airport (YXE)
- Phoenix Sky Harbor Intl Airport (PHX)
- Cancún Airport (CUN)
WestJet contact information
- WS IATA code
- +1 888 937 8538 Call
- westjet.com Visit
Overview of WestJet
WestJet is a low-cost carrier that strives to deliver affordable travel both throughout Canada and across the world. It flies to more than 25 countries, which are spread across North America, Central America, Europe and the Caribbean. Budget-conscious vacationers make up a significant section of the customer base, with services to the Caribbean and southern American states available.
The primary base of the airline is in Toronto, with the hub responsible for more daily departures than any other location. It also serves as the most common link to the United Kingdom and Europe. WestJet also operates out of hubs in Calgary and Vancouver.
WestJet Encore, WestJet Link and Swoop are subsidiaries of the larger carrier. The Encore airline focuses on regional services, while Link aims to connect smaller Canadian cities with primary airports. Swoop is an ultra-low-cost airline that is based in Hamilton.
While they are not part of a specific airline alliance, a joint venture partnership is in place with Delta Air Lines as well as numerous codeshare agreements. The association with Delta Air Lines includes the sharing of hubs, meaning WestJet has smoother access to cities such as Atlanta, Boston, and Seattle in the United States. Major airlines with which codeshare agreements are maintained include Emirates, Cathay Pacific, China Airlines, and Qantas.
An exclusively Boeing fleet of aircraft is operated, which consists almost entirely of 737 planes. Models such as the 737-700, 737-800, and 737 MAX 8 are regularly flown. These aircraft replaced earlier versions of the 737 family, with fuel efficiency and environmental impact the driving factors.
WestJet Cancellation Policy
As the situation changes with coronavirus (COVID-19), WestJet will continually update its policies accordingly. Please contact WestJet directly for the latest information about cancellation fees. You can find the most up-to-date information on WestJet policies here: WestJet Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.