Traveller reviews
Overall rating
7.3
Good
Based on 35 reviews
Boarding
7.3
Comfort
7.4
Crew
8.5
Entertainment
6.1
Food
6.2
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Virgin Australia information
| IATA code | VA |
|---|---|
| Routes | 126 |
| Top route | Sydney Kingsford Smith to Melbourne |
| Airports served | 28 |
| Top airport | Melbourne |
Virgin Australia traveller reviews
Pros
"Best airline to travel with."
(in 14 reviews)
"Flight attendants were friendly and responsive"
(in 26 reviews)
"The entertainment options were great."
(in 21 reviews)
Cons
"Business class seats require improvement."
(in 6 reviews)
"Seats not too comfortable but okay."
(in 45 reviews)
"Next flight was full."
(in 138 reviews)
Recent reviews
Traveller rating
684
347
227
152
2
Find reviews that mention:
international flight
great flight
missed the flight
friendly staff
food was good
great service
entertainment app
seats were comfortable
good entertainment
best airline
flight attendants
leg room
business class
terminal and go
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6.0
Sadly flight was delayed but otherwise good flight
review from
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8.0
all good on this trip
review from
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6.0
Delayed by an hour because there were not enough staff to staff the departure gate.
review from
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4.0
Flight and luggage was delayed. Though everything seems to be delayed at the moment. Travel isn’t as simple as it used to be.
review from
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10.0
The onboard WIFI was not working, other than that all good. The food is always poor on these sorts of flights so not their fault.
review from
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10.0
Good trip on time cabin crew were very accomodating
review from
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10.0
I travelled with my father who was in a wheelchair and the staff did everything possible to assist us. From check in to arriving on the tarmac at Maroochydore the staff were amazing and so helpful. I cant fault any of the service.
review from
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8.0
Everything was fine just 25 mins late departing and arriving close to Midnight !
review from
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10.0
On time departure and luggage took so long to arrive out
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2.0
Cancelled my flight two hours before it was due to take off. I had a morning flight so when I landed I had time to drive to my accomodation 6 hours away. I got to my destination airport at 8pm after my replacement flight was delayed two hours. No support, no compensation, no apology, just a few generic emails, oh and when I tried to send a complaint on the Virgin website it kept giving me an error message. We were told the flight was cancelled due to not enough flight crews. How is it legal to sell tickets for flights you don't have staff too. The delay was weather. So angry!!
review from
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10.0
Glee business class on my velocity points Fantastic especially the flight attendant Phil. He is a massive asset to Virgin Airlines Thankyou for a great experience
review from
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8.0
I checked in online and went straight to the gate. There I was told that I hadn't checked in. Problem was the aircraft had changed after I checked in and I no longer had a seat allocation and my boarding pass was useless. It was resolved after some difficulties.
review from
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2.0
All flights were delayed and mine was also cancelled. Boarding was late
review from
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6.0
Leg room was good. The plane was delayed for 90 minutes however we were kept informed of the delay throughout the waiting period.
review from
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2.0
Since being taken over from original ownership it is now the worst it’s been. Very poor and you can tell the staff aren’t happy either. Put some pride back into your business.
review from
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8.0
Food selection as fb’s same as Friday. The staff on flight were the best I’ve ever experienced with Virgin
review from
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8.0
I like that the plane was clean and comfortable. Would be nice to have some form of entertainment I.e. screens or something to read.
review from
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8.0
Luggage took almost an hour to come out due to “luggage delays”. What a joke
review from
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8.0
No announcement of a 30 minute delay prior to boarding.
review from
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10.0
Simple and easy flight. Just like pre Covid
review from
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4.0
Wi-Fi didn’t work, staff didn’t know how to fix it. They expected us to use our own device but provide no charging points. Food was terrible and expensive. For the price of the ticket, Qantas is better value.
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10.0
Good service and professional staff.
review from
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4.0
It was delayed departure which affected connecting flight.
review from
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10.0
The cabin crew do amazing job and the pilot’s too keep up the great job
review from
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6.0
Disappointing that people not wearing masks where not asked the put them on properly. Snacks should be provided for such a long flight. Web browsing wifi would have been good. Plane wasn't as clean as I would have liked.
review from
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8.0
It is disappointing that there aren't snacks provided anymore. Also wifi is only for VA app, web browsing wifi is expected these days.
review from
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8.0
good trip, quite, on time and not over crowded No issues with this flight
review from
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6.0
No COVid safe check in Hundreds lining up in close proximity as no bag drops
review from
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10.0
Easy to use online check-in & luggage drop facilities. Well priced, on-time operation.
review from
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10.0
An easy process on the first day of open borders in Tasmania. Luggage allowance, price & on-time service is all I want.
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Virgin Australia FAQs
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Flight status
Virgin Australia route map
Top airports served by Virgin Australia
- Melbourne Airport (MEL)
- Sydney Kingsford Smith Airport (SYD)
- Brisbane Airport (BNE)
- Coolangatta Gold Coast Airport (OOL)
- Adelaide Airport (ADL)
- Perth Airport (PER)
- Cairns Airport (CNS)
- Canberra Airport (CBR)
- Hobart Airport (HBA)
- Maroochydore Sunshine Coast Airport (MCY)
- Launceston Airport (LST)
- Hamilton Island Airport (HTI)
- Townsville Airport (TSV)
- Mackay Airport (MKY)
- Hayman Island Airport (HIS)
Virgin Australia contact information
- VA IATA code
- 8000 612 002 Call
- virginaustralia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.