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eh

Pros: apart from the fact that I got from point A to point B, there was nothing redeemable or positive about this experience.

Cons: a cup of water. that's all.

never again

Pros: nothing. not joking. apart from the fact that I got from point A to point B, there was nothing redeemable or positive about this experience.

Cons: First, the last-minute 7 hour delay. An hour before we were due to board the plane we found out about the delay due to techical issues/ plane rotation, i.e. a problem entirely of UIA's own making. Second, zero customer service for our options as passengers to reschedule, re-route, or be reimbursed for our 7 hour delay (delays over 5 hours allow for full refunds according to UIA's own Air Passenger Rights on their website). Third a promised lunch during the delay was itself also delayed, this time by an hour an a half. Fourth, the flight experience itself. A 10.5 hour flight with no in seat monitors, no complementary beverages (only water), no pillow, horrible food, broken seats, no usb ports for charging devices, and freezing cabin conditions. I would hands down never fly with UIA again in my life.

Packed plane

Pros: Boarding fadt and efficient

Cons: Packed plane with empty "comfort seats" that went unsold. Crew wouldnt let prople spread out. Ridiculous.

At check in , there was indian man who treated my family and I badly

Pros: Nothing I liked honestly speaking

Cons: My family and I were treated badly at check in, refused to weigh my luggage, sent us off to another area to weigh things , then when we came back to the counter, working with different clerk he shouted over everyone head and shouting telling her be careful they have over weight , that was bad behavior and not professional, I asked for the supervisor and I waited for 30 min and no one showed up and I requested his name the Indian man to report him then he disappeared and no one helped me and I almost missed my flight and barely made it, I would never fly on this flight and I don't recommend anyone to use it , flight attendance are not qualified and poorly speak English