Pros: Personal muy amable y atento, disponible para arreglar cualquier problema que surge. Viajé con 8 miembros de mi familia y en todos los vuelos hicieron lo posible por siempre sentarnos juntos.
Oct 24, 2016
Cons: Como miembro de Priority Pass y Lifemiles me toco utilizar la Sala VIP de aeropuerto de El Salvador por la mañana fue una buena experiencia y me pareció una sala acorde para el aeropuerto en el que se encuentra, pero por la noche al regresar de mi viaje la sala estaba sin un solo lugar para sentarse, creo que el personal del mostrados nos debió de avisar antes de hacer el ingreso a la sala.
Oct 21, 2016
Cons: Avianca should get a better system when customers like myself book a flight threw a third company like you guys. When my aunt got to the counter to check in avianca stated she was not in there system she was not able to board. Avianca should have a little more customer service and good attitude towards their customers. Avianca doesn't know if the customer is flying because of luxury or because of a family emergency. In this case my aunt was flying because it was a family emergency and to get to the counter and avianca tells her that she is not in the system and can't board the plane. She felt like very disappointed at the time. Also in July my cousin purchased three another third company flight and avianca didn't find them in their system. I hope this gets to an avianca manager.
Oct 20, 2016
Cons: Tried to upgrade to business class in Managua - they were not competent to conduct the upgrade and said do it in El Salvador. in Elsalvador they said to late should have done it in Mangua.
Oct 15, 2016
Changed of itinerary without consent or notice
Cons: While boarding my itinerary was changed really routing me to another country.
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