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FAQs about flying with Avianca

  • What is Avianca's carry-on size allowance?

    On board Avianca flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Avianca assistance team will most likely ask you to pay extra for checked luggage.

  • How does KAYAK find such low prices on Avianca flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Avianca.

  • Is Avianca part of an airline alliance?

    No, Avianca is not part of an airline alliance.

Avianca customer reviews

GoodBased on 424 verified guest reviews

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8.0 Very Good
Pros:The flight was on time and it was smooth, even with the weather conditions. Most of the crew was friendly. I wasn't aware of the free alcohol and chips. Restrooms were maintained.
Cons:Had an issue with my initial flight ticket and it took almost 3 hours to resolved, as I was ready to leave at the airport. A notification about the issue would it have been nice, but it didn't happen, which personally cause a lot of stress. Seats were uncomfortable as expected. Tv and earphones weren't working. I booked on the last minute, I wish I could've bring my own. I didn't know I could've pick my own vegetarian meal. Crew members didn't emphasize that on the initial flight, or about the free drinks. Otherwise I would've gotten a better experience.
7.3 Good
Pros:The service was excellent. There a lady her name was Iveth she is amazing in her job...
Cons:They need to work the food and entertainment
10.0 Wonderful
Pros:Fast and on. Time
Cons:Not wifi on board
9.6 Wonderful
Pros:I really liked how I got a sandwich and snack on a flight tat was only 1.5 hours long.
8.0 Very Good
Pros:The movie and being able to charge my phone on second leg of the flight.
Cons:Layover in El Salvador was pretty long.
3.3 Poor
Cons:Cancellation ignore flight two weeks before, change of airport, delays at every flight, terrible phone customer service, they have you two hours on the phone for something simple. Never anymore flying with Avianca.
9.3 Wonderful
Pros:The free drinks are awesome .
Cons:The food is average at best. I did find out you can call 24 hrs ahead of flight and pick your meal. I'll try that next time and see how it is.
2.0 Poor
Cons:El avión de Medellín a el salvador se retaso y perdimos el vuelo para California. No ofrecieron para comer en el aeropuerto asta que saliera el próximo vuelo.
10.0 Wonderful
Pros:hevreteen good
8.6 Very Good
Pros:Good food, good in flight movie (Roald Dahl's BFG), very happy.

Avianca flight status

Sat 7/20

Avianca route map – Which destinations does Avianca fly to?

Find out which destinations you can fly to direct with Avianca by entering your departure airport. If you want to know whether Avianca flies a certain route, enter both the departure and destination airport before hitting search.
Sat 7/20

All Avianca flight routes

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Avianca contact information

Overview of Avianca

Avianca El Salvador is a dependable airline operating in Latin America, with a primary hub in San Salvador. The carrier runs services to more than 10 countries throughout South America, the Caribbean and North America with a focus on Honduras, Mexico, Colombia and Ecuador. Connections to the United States have also been developed, with routes available to both the west and east coast.

Belonging to Avianca Holdings, the carrier is associated with a number of branded subsidiaries across Latin America countries, such as Costa Rica, Ecuador, Peru and Nicaragua. The grouped partnership of airlines allows each to increase operation flexibility and share facilities within the region. Benefits are passed down to customers and include connected services and smooth transfers.

Joining the Star Alliance in 2012, Avianca El Salvador made a decisive move to offer a more global product. The alignment with members that include United Airlines, Turkish Airlines, Lufthansa, Air Canada and Air China provides a wider reaching network and allows passengers to purchase round-the-world tickets. The association also means that Business Class customers are able to access Star Alliance lounges in more locations. A separate codeshare agreement is maintained with major Spanish carrier Iberia.

Exclusively Airbus aircraft make up the fleet. There is a preference for medium-distance jets with slim bodies, as Avianca El Salvador focuses on trips that are less than 5h. Models within the A320 family are regularly flown, carrying roughly 150 passengers. Both Economy and Business Class are available, with the upgraded section containing only 12 seats and offering more privacy. Noise-cancelling headphones are also supplied.

Avianca information


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