Overview

JW Marriott Hotel Surabaya

JL Embong Malang 85-89, Surabaya 60261, Indonesia
+62 315 458 888

AED 312+

Overall guest ratings

8.9/10 Excellent
Based on 1,737 reviews

Review highlights

  • 9.2
  • 9.2
  • 8.0
  • 2.5

Good to know

  • Clean rooms
  • Comfortable beds
  • Friendly service
  • Spacious rooms

Nearby

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    About

    An extraordinary oasis of class, the 5-star JW Marriott Hotel Surabaya is the perfect reflection of the finest luxury hotel that Surabaya has to offer. Set in the heart of the business and shopping district, our 5-star hotel's spacious accommodations in Surabaya, featuring exquisite European decor, marble baths and sublime bedding to spoil each guest. As a top hotel in Surabaya, Indonesia, we offer a culinary dining experience like no other, with international sensations sure to tempt even the most discerning guests. Plan your next social event in our 1,162.5-square-meter ballroom or utilize one of our lavish meeting or conference rooms for your next business gathering. For relaxation, enjoy the magnificent free-form pool shaded with regal palms, impressive health club with soothing massages or visit the well-equipped fitness center. Go on and experience this deeper sense of well-being during a stay at this top Surabaya hotel, located in Indonesia's second largest city.

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    Marriott V2

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Childrens programmes
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Kitchen/Kitchenette
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Free Internet
    • Pets not allowed
    • Free parking
    • Free long-term parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 1,737 reviews
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.9 "79% said the reception staff was great."
      10.0 "100% were happy with the shuttle service."
      7.8 "Hotel security was great, thought 78%."
    • 9.2 "Terrific location."
      9.5 "95% liked the proximity to shopping."
      8.9 "Easily accessible by car, said 89%."
      10.0 "City centre within easy reach, said 100%."
    • 8.0 "Breakfast is good."
    • 7.9 "Nice rooms."
      9.8 "98% thought rooms were spacious."
      7.5 "75% said rooms were clean."
      8.2 "82% said the beds were comfortable."
      10.0 "100% thought the view was good."
    • 2.5 "Disappointing internet connection."
      3.2 "68% said the wifi quality was bad."

    Overall rating

    8.9 Excellent
    Based on 451 reviews
    • 9.2 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.6 "76% said the reception staff was great."
    • 8.9 "Location is great."
    • 8.8 "Comfort level is high."
      8.2 "82% said the beds were comfortable."
      9.8 "98% thought rooms were spacious."
    • 7.9 "Good breakfast."
    • 7.4 "Nice rooms."
      8.2 "82% said the beds were comfortable."
      9.8 "98% thought rooms were spacious."
      7.3 "73% said rooms were clean."
    • 5.4 "Vibe was decent."
    • 2.7 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.8 Excellent
    Based on 503 reviews
    • 9.2 "Terrific location."
      9.6 "96% liked the proximity to shopping."
    • 9.1 "Very comfortable."
      9.8 "98% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 8.1 "Rooms are great."
      9.8 "98% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
      7.2 "72% said rooms were clean."
    • 7.8 "Good breakfast."
    • 5.5 "Vibe was decent."
    • 2.1 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.7 Excellent
    Based on 434 reviews
    • 9.3 "Terrific location."
      9.6 "96% liked the proximity to shopping."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 7.7 "Nice rooms."
      9.7 "97% thought rooms were spacious."
      7.4 "74% said rooms were clean."
    • 5.8 "Vibe was decent."

    Overall rating

    8.7 Excellent
    Based on 347 reviews
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 9.0 "Terrific location."
      9.3 "93% liked the proximity to shopping."
    • 8.8 "Comfort level is high."
      8.1 "81% said the beds were comfortable."
      9.7 "97% thought rooms were spacious."
    • 7.7 "Good breakfast."
    • 7.4 "Nice rooms."
      8.1 "81% said the beds were comfortable."
      7.3 "73% said rooms were clean."
      9.7 "97% thought rooms were spacious."
    • 5.6 "Vibe was decent."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Clean rooms"
    "Comfortable beds"
    "Friendly service"
    "Spacious rooms"
    data provided by TrustYou

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