Overview

The Portman Ritz-Carlton, Shanghai
Top Luxury Hotel

Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai 200040, China
+86 216 279 8888

AED 687+

Overall guest ratings

9.1/10 Excellent
Based on 7,518 reviews

Review highlights

  • 10.0
  • 9.5
  • 6.7
  • 5.8

Good to know

  • Friendly atmosphere
  • Good accessibility by car
  • Great shopping

Nearby

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    About

    The award-winning 610-room Portman Ritz-Carlton, Shanghai is a landmark located in a retail, dining and entertainment complex on the famous West Nanjing Road. Situated in the heart of the commercial, shopping and entertainment district of the city, our luxury hotel features unparalleled service, exquisite dining experiences and spacious accommodations. Business center and extensive health club with swimming pool, 24-hour gym and squash are also featured at our downtown Shanghai hotel. The Club Level features relaxed lounging, internet connection and sumptuous delicacies served throughout the day. At 500 square meters, The Ritz-Carlton Suite is one of the largest presidential suites in the city.

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    Marriott V2

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    Based on 7,518 reviews
    • 10.0 "Incredible bar."
    • 9.5 "Excellent wellness & sports facilities."
      9.6 "top-notch fitness area, thought 96%."
      10.0 "100% said that wellness & sports facilities were clean."
    • 9.3 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      10.0 "100% liked the proximity to shopping."
      8.3 "Near to public transport, according to 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.3 "Food is delicious."
      7.1 "71% loved the menu selection."
      10.0 "100% enjoyed the snacks that were offered."
    • 7.9 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.5 "75% found the restaurant service to be one of the best."
    • 6.7 "Internet is average."
      6.4 "64% thought the wifi quality was ok."
    • 5.8 "Breakfast is mediocre."
    • 5.6 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 5.4 "Rooms are ok."
    • 4.9 "Value below average."
      0.6 "94% said the breakfast was too expensive."
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    Overall rating

    9.0 Excellent
    Based on 1,127 reviews
    • 9.3 "Excellent wellness & sports facilities."
      9.4 "top-notch fitness area, thought 94%."
    • 9.0 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.4 "Easily accessible by car, said 94%."
    • 7.6 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 5.5 "Breakfast is mediocre."
    • 4.9 "Value below average."
    • 4.7 "Rooms are not good."
      0.4 "For 96%, the rooms looked old."
      4.4 "56% said rooms were small."
      0.2 "98% thought the tv was sub-standard."
    • 4.3 "Vibe wasn't good."
      0.7 "93% criticized the unstylish hotel."
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    Overall rating

    9.2 Excellent
    Based on 1,729 reviews
    • 8.7 "Location is great."
      10.0 "100% liked the proximity to shopping."
      9.5 "Easily accessible by car, said 95%."
      8.3 "Near to public transport, according to 83%."
    • 8.3 "Food is delicious."
    • 7.3 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 5.1 "Breakfast is mediocre."
    • 4.8 "Vibe wasn't good."
      0.5 "95% criticized the unstylish hotel."
    • 4.6 "Rooms are not good."
      3.9 "61% said rooms were small."
      0.5 "For 95%, the rooms looked old."
      4.0 "60% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      0.2 "98% thought the tv was sub-standard."
    • 4.2 "Value below average."
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    Overall rating

    9.3 Excellent
    Based on 4,059 reviews
    • 10.0 "Incredible bar."
    • 9.5 "Excellent wellness & sports facilities."
      9.7 "top-notch fitness area, thought 97%."
    • 9.5 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
      10.0 "100% liked the proximity to shopping."
      9.0 "90% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.3 "Food is delicious."
    • 7.9 "Good service."
      7.8 "78% thought the service was very professional."
      8.6 "86% found the staff to be very friendly."
    • 6.6 "Breakfast is mediocre."
    • 5.6 "Rooms are ok."
    • 5.5 "Average value."
    • 5.3 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.8 "Vibe wasn't good."
      0.7 "93% criticized the unstylish hotel."
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    Overall rating

    8.7 Excellent
    Based on 601 reviews
    • 9.6 "Excellent wellness & sports facilities."
      9.7 "top-notch fitness area, thought 97%."
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.6 "Easily accessible by car, said 96%."
    • 8.2 "Food is delicious."
    • 7.4 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
    • 6.4 "Breakfast is mediocre."
    • 5.2 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
    • 4.5 "Value below average."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly atmosphere"
    "Good accessibility by car"
    "Great shopping"
    data provided by TrustYou

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