Cons: I paid for first class but was told when I checked in at the airport that there was no first class. Moreover, the airline did not automatically provide an economy seat for me. Instead, when I arrived at the airport, I was told that I did not have a seat on the flight. Only after finding an agent who spoke English and 45 minutes of discussion did they provide me with a seat in economy. That said, they owe me at least a partial refund but did not provide any information about how I can obtain it.