Recent reviews
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- Negative
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2.0
Nothing. Couldn't check my bags all the way to SFO. Had to pick up my bags and then checked in again with a different airline.
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5.0
There was a backup on the highway to the airport, but that doesn't mean their staff should have no contingencies.
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6.3
Beautiful and friendly crew. Spoke some English and very kind A little disorganized in boarding. Not able to use cellphone in airplane mode during flight
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7.3
The crew was fantastic, were consistently professional and pleasant through a very difficult situation. Boarding time was the same as standard flights, when this route is on a Chinese shopping destination. Plane was delayed 30 minutes because half of the passengers needed to check luggage at the gate. Either boarding should be earlier, or the one bag per passenger rule should be enforced before getting to the gate. Nearly half the plane had brought at least two or three carry-on suitcases.
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10.0
On time, good service and very reasonable priced. Plane was clean and fairly new. Food and drinks could be better.
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7.0
They had passcodes for certain people, but when they ran out no one else could use the internet...I was one of those people who couldn't use the internet. Dinner wasn't great, but breakfast was good. They had some options to learn Chinese on the tv.so that was fun. No internet
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2.0
I paid for first class but was told when I checked in at the airport that there was no first class. Moreover, the airline did not automatically provide an economy seat for me. Instead, when I arrived at the airport, I was told that I did not have a seat on the flight. Only after finding an agent who spoke English and 45 minutes of discussion did they provide me with a seat in economy. That said, they owe me at least a partial refund but did not provide any information about how I can obtain it.
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8.0
Everything was great with the exception of the seats Seats - very hard
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10.0
Brand new planes and great service.
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7.2
The check-in was confusing, as it was done at a Air China terminal, and Air China staff seemed unaware of this. Since when did less then two bags become standard? The "extra" bag fee for the second bag was high (about $80USD).
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7.3
The crew was fantastic, were consistently professional and pleasant through a very difficult situation. Boarding time was the same as standard flights, when this route is on a Chinese shopping destination. Plane was delayed 30 minutes because half of the passengers needed to check luggage at the gate. Either boarding should be earlier, or the one bag per passenger rule should be enforced before getting to the gate. Nearly half the plane had brought at least two or three carry-on suitcases.
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7.0
They had passcodes for certain people, but when they ran out no one else could use the internet...I was one of those people who couldn't use the internet. Dinner wasn't great, but breakfast was good. They had some options to learn Chinese on the tv.so that was fun. No internet
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7.2
The check-in was confusing, as it was done at a Air China terminal, and Air China staff seemed unaware of this. Since when did less then two bags become standard? The "extra" bag fee for the second bag was high (about $80USD).
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2.0
Nothing. Couldn't check my bags all the way to SFO. Had to pick up my bags and then checked in again with a different airline.
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5.0
There was a backup on the highway to the airport, but that doesn't mean their staff should have no contingencies.
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6.3
Beautiful and friendly crew. Spoke some English and very kind A little disorganized in boarding. Not able to use cellphone in airplane mode during flight
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2.0
I paid for first class but was told when I checked in at the airport that there was no first class. Moreover, the airline did not automatically provide an economy seat for me. Instead, when I arrived at the airport, I was told that I did not have a seat on the flight. Only after finding an agent who spoke English and 45 minutes of discussion did they provide me with a seat in economy. That said, they owe me at least a partial refund but did not provide any information about how I can obtain it.
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