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Lcation and ease of acces. Near the best restaurants and watering holes.
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
large room, comfortable, quiet, convenient
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
The staff was extremely pleasant and helpful. The location was very convenient to the train and the old city. The room was very simple
View to the sea is very pleasant. Location was great, very close to everything. Staff were more than great; very friendly, helpful and considerate; we had a serious incidence happening in our room and Pedro (reception staff) was our hero!
very very nice people
Ver6y good position. Comfortable and friendly
The location of the hotel is wonderful and easy to get to. the staff was very friendly and informative. We loved our stay at the Parma and would definitely stay there again.
Highly recommend as this is on the water front. Near old town and walking distance to everything.
The pleasant and friendly staff and the location. No, not really
location, mostly super friendly staff, location again!, clean, no frills.
Location was ideal No
beautiful place with a great location to the city and the beach. a must stay place for the money
This was one of the nicest places I have ever stayed. Sure, it's a Pension, so all you expect is basically a bed, toilet and shower, but the whole ambience and location are tremendous. Teresa, the manager, is a lovely, kind lady who obviously really wants you to feel welcome. I would give it 11 out of 10 if I could!
Perfect location between the old town and the shopping area, and right beside the cafe and bar area of the avenue Alameda. Very friendly and helpful staff. Unfortunately, Donostia/San Sebastian generally seems to be very much more expensive than anywhere else in northern Spain, which is why it gets low marks for value for money.
Excellent location, hospitable owners- very friendly. Clean and comfortable.
I liked the family context and the owners kindness. I liked also the hotel is close to everything in the city; beach, shopping, center... Maybe the relation between price and quality.
The location of the hotel is great, you can walk to the town beach in less than 5 minutes, the rooms are a good size, beds comfy and the couple who run the place are lovely, very helpful
I liked where was located, very close to the old city and right on the bus lines. Most of all I like the owners they were very pleasant and accommodating. The rooms were somewhat small but still comfortable. There was no food or coffee served, but these things were available right outside the pension.
Great location for seeing San Sebastian. It was situated in the middle of the old town and within walking distance of everywhere. My room was quite clean and Teresa our host was perfect. She helped me for everything. I stayed there for 6 nights as an alone woman. Pension was quite safe and I felt like I am Teresa's friend staying at her home.
The shower was clean. There was no isolation and we could hear all the noises.
clean rooms. convenient location. municipal parking lot across the street. all close difficult to find a hotel. No information about the location
Excellent and friendly staff/owners (helped by my own level of Spanish, but manager spoke English OK). Location was sort of accessed from the pedestrian walkway to the old town and close to the beach and shops. Room was adequate, bathroom OK with good water temperature and pressure and area generally quiet, albeit with potential for noise from other guests in the morning. Close to restaurants and lots of places within a minute for breakfast. If you have a car, even Sat Nav/GPS gets confused by the one-way road system of the city and the hotel took some finding - eventually I chose to traverse the pedestrian mall, the wrong way, just to get to the door. The manager did explain the best way to get to the best car park nearby without paying too high a rate and how to navigate the one-way system. It's really preferable to park the car in the nearby underground car park and walk to the hotel/pension.
Central location It's located on the first floor and you need to ring a bell each time you need to enter. no breakfast on the premises, just a voucher for a continental breakfast at a nearby cafe'. Public parking under your nose but difficult to access and very expensive. no parking whatsoever on surrounding streets.
Location. Very small room, three beds in a row. Requires redecoration. Too expensive for this level of hotel.
Location was excellent and the staff friendly. Easy to find, 24 hour reception was handy too. Good shower pressure and constant hot water though very small. The room was extremely small and decor very dated. It was set up as a twin but should only have been for a single occupant. The shutters were in poor condition and shower curtain needed to be replaced as it was filthy. Not expensive but still over priced for the standard of room.
Everything was more than expected and a great value - the location is across the street from underground parking, the major food market and mall, steps from banks, the entire old town area, and 10 minutes from the La Concha beach. Only complaint would be that the shower curtain did not contain the spray and flooded the bathroom floor even when we took care.
amazing customer service, clean and comfortable room. rancid smell from noisy road construction nearby - we were told it should be finished soon so shouldnt effect other peoples stay in the future.
A small and friendly Pension right in the heart of the Old Town in San Sebastain. Really cosy, lovely rooms with lots of character. No AC, and as its in town a little noisy at night. But, ask the staff for a fan and the temp was fine (meant you could shut the noise out at night)
Excellent location, very nice and helpful staff, nice decor in the room, however the room a bit tiny The windows face a street, there is quite noisy at nights
The hotel is in an excellent location, the staff were excellent and the room was nice. Because of the central location of the hotel, the room was a little loud (there was no AC in the room and we kept the windows open).
One member of staff was exceptionally helpful and the location was perfect - on the edge of the old town and close to the beaches! The noise proofing to the communal area outside our door was almost non-existent. Fortunately for our stay there weren't any excessively noisy guests.
5 minute walk from Old Town, the beach, or Gros, you choose. Fantastic Pintxos in old town, and a giant Pintxos pote in Gros on Thursdays (Pintxos crawl where a drink and a pintxo is only 2 euros - selection is not as tasty, but it's cheap and fun with tons of locals). 7-10 minute walk from train station. The staff were extremely accommodating and friendly. They stayed late for a late check in when our train didn't come in until after hours. Offered to do laundry for us during our stay. Had lots of local breakfast recommendations. Room was very clean and the bathroom was amazing (we now want a shower setup like they had). Room did not seem to have temperature control that we saw, but we went during May so the temperature was mostly nice and easily modified by opening the balcony door for a little. Would book there again next time we visit. Parking in neighborhood looked tight (but we took the train there so we never had to hunt for parking, sounds like the pension had suggestions, but probably had to pay ). Lack of individual temp control if going In a warmer month. Our room opened onto the back alley, so sometimes if we had the balcony door open we could smell cigarettes from other neighbors(But rare).
The room was very nice, modern and stylish. Very clean and comfortable. Large bathroom. Free mineral water. Staff were very friendly and helpful. The area was very noisey - partygoers out until dawn and the noisiest bin collectors ever start work at 4am. It was a festival weekend so worse than usual. Breakfast was one piece of toast,a piece of cake, one coffee and one orange juice. Whilst breakfast is not a big deal in Spain for 146 euros a night I would at least have expected to be offerred a second cup of coffee.
Friendly staff. Very comfortable bed. Good water pressure and hot water!!! Perfect location. Could be noise in the morning if people arrive/leave early. Breakfast was a slice of toast.
Very good situation, price included breakfast. Unfortunately very noisy during the evening (it was in August).
excellent location,rooms were clean and staff very nice very small room with just one small windown
It was very central with lots of bars and restaurants nearby. Also very near the beach, with some good walks around. There was not parking. We had to park in one of the car parks which if you left your car there all day for the length of your stay, it turned out to be expensive.
Excellent location, very helpful staff, rooms nice and clean, definitely stay at this pension again.
The staff were extremely helpful and friendly. The rooms were clean and modern. Top location and great value for money. Will go back again.
The location was good and everywhere was very clean. The beds were to small and very uncomfortable. Shower unit was too small.
We felt like we were walking into a spa! The lobby is very small and intimate, so we were a bit concerned about going to our room, but then we opened the door to a very spacious room with 2 balconies overlooking the Parte Vieja streets. We were thrilled! The elevator to the building was not in service; however, the hotel shares it with others in the building, so it wasn't their fault. Luckily it's on the second floor so we didn't have to carry our bags too far up the stairs!