Overview

JW Marriott San Francisco Union Square

515 Mason Street, San Francisco, CA 94102, United States
+1 415 771 8600

AED 940+

Overall guest ratings

8.5/10 Excellent
Based on 955 reviews

Review highlights

  • 8.8
  • 7.7
  • 7.3
  • 6.0

Good to know

  • Friendly service
  • Comfortable beds

Nearby

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    About

    Discover the JW lifestyle at JW Marriott San Francisco Union Square. Distinguished among hotels in Union Square, our guest rooms provide the comforts of home with the world-class amenities you expect. Experience our San Francisco luxury hotel’s stunning accommodations - from lush pillow-top mattresses, ergonomic Herman Miller Aeron chairs and 24-hour butler service, we pride ourselves on exuding the sophistication of our City by the Bay. Our Union Square hotel’s enviable location guarantees you will be surrounded by the best events, must-see sights and premiere shopping that Union Square has to offer. We also boast over 13,000 square feet of event space, ideal for social events, weddings and business meetings. With a team of dedicated caterers, event planners and housekeepers, our luxury hotel in San Francisco is devoted to providing exceptional service from the moment of arrival to final goodbye. Whether traveling for business or leisure, you deserve to stay at the best hotel in San Francisco.

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    Marriott V2

    Amenities

    • Parking
    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Cribs available
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Internet (surcharge)
    • Terrace/Patio
    • Wi-Fi
    • Gift shop
    • Safe
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 955 reviews
    • 8.8 "Location is great."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      8.3 "Easily accessible by car, said 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.7 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.6 "76% said the concierge service was amazing."
      8.3 "83% were impressed by the valet service."
      8.3 "83% were happy with the room service."
      8.0 "Lovely bar service, according to 80%."
    • 7.3 "Nice rooms."
      7.5 "75% thought rooms were spacious."
      8.9 "89% said the beds were comfortable."
      7.5 "75% said rooms were clean."
    • 7.0 "Good cleanliness."
      5.6 "56% thought the cleanliness of the hotel was average."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 6.2 "Vibe was decent."
      6.6 "66% considered the lobby entrance to be so-so."
    • 6.0 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 3.2 "Terrible value."
      4.1 "59% thought it was overpriced."
      1.7 "The price was too high for 83%."
    • 2.7 "Disappointing internet connection."
      4.1 "59% thought it was overpriced."
      0.0 "100% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 372 reviews
    • 8.5 "Location is great."
      9.0 "90% liked the proximity to sightseeing."
    • 7.9 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 7.3 "High comfort."
      8.8 "88% said the beds were comfortable."
    • 7.3 "Nice rooms."
      8.8 "88% said the beds were comfortable."
      7.2 "72% said rooms were clean."
    • 6.6 "Average cleanliness."
    • 6.0 "Breakfast is mediocre."
    • 5.6 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
    • 3.1 "Terrible value."
      4.1 "59% thought it was overpriced."
    • 2.9 "Disappointing internet connection."
      4.1 "59% thought it was overpriced."
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    Overall rating

    8.4 Excellent
    Based on 467 reviews
    • 8.7 "Location is great."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 7.8 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 7.6 "High comfort."
      7.2 "72% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
    • 7.2 "Nice rooms."
      7.2 "72% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
      7.6 "76% said rooms were clean."
    • 7.2 "Good cleanliness."
      7.6 "76% said rooms were clean."
    • 6.0 "Breakfast is mediocre."
    • 5.9 "Vibe was decent."
    • 3.2 "Terrible value."
      4.0 "60% thought it was overpriced."
    • 2.5 "Disappointing internet connection."
      4.0 "60% thought it was overpriced."
      0.0 "100% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 47 reviews
    • 8.9 "Location is great."
    • 7.5 "Good service."
    • 7.1 "Nice rooms."
      7.1 "71% said rooms were clean."
    • 6.7 "Average cleanliness."
    • 3.5 "Value below average."

    Overall rating

    8.0 Good
    Based on 66 reviews
    • 8.9 "Location is great."
    • 7.8 "High comfort."
    • 7.5 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 7.1 "Nice rooms."
    • 5.9 "Vibe was decent."
    • 3.4 "Value below average."
    • 2.6 "Disappointing internet connection."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Comfortable beds"
    data provided by TrustYou

    Recent reviews

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