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Far West Side
The hotel was awesome! Very relaxing and lots of activities to keep you occupied. I wish there was a little more pool activities for kids. The pool was very crowded and not enough space for little ones to play. A splash pad or water playground would be very nice!
The silly expenses, resort fee and valet and etc. !
Location was perfect, great service and food. Also had a great kids pool which the kids did enjoy. The bar was extermley overpriced. I paid $16.00 for one glass of Laphroaig when you can buy an entire bottle of your own for $40.00
The amenities of this well laid out hotel were everything that I would have expected from a Hilton spa and hotel. From the fire pit seating areas and heated pools to the decor and spacious rooms, I very much enjoyed the hotel itself. First. We arrived at almost 1pm to find that we were not able to check in. No rooms were ready. Next. The staff. It seemed that there were as many trainees as there were experienced staff (not very many of either). At the bar restaurant, there was only one experienced server. She was great and did the best with what she had. However, she couldn't keep up with everyone in the restaurant and train a new person, too. It took a very long time to get our food (some good, some not good) and drinks and there wasn't more than 20 people in the restaurant. I can only imagine how understaffed the kitchen was as well (we were there for about 2.5 hours). The breakfast restaurant seemed to suffer from the same lack of trained, attentive staff. The housekeeping staff were noisy and yelled down the hall to each other in the morning. Not professional at all.
convenient for me.. business work. price....
Free shuttle, decent room, pools were nice but can get crowded Service was spotty, had to be immediately changed to another room bc our room was still not cleaned upon arrival. I wouldn't have been as unhappy about it had the lady at the desk was more atentative or apologetic. No maps of seaworld at the official seaworld hotel?
Convenient location and clean room None
The location is the best element of this property if you want to be near SeaWorld. It is also fairly quick to access from one of San Antonio's major beltways. The bed was amongst the worst I have ever slept (or not slept) in. The mattress was broken down as well as the box spring. The waiting line for the meager breakfast offering was over 1/2 hour (at 8:30AM). The hotel was obviously unprepared to be full.
Free Washer and Dryer No Breakfast...could offer a Dash and Go like 'Extended Stay America' rooms are a little pricey.
There was an issue with my first room. The front desk attendant showed great customer service and handled flawlessly.
The rooms were well designed for the cost point. The staff was very nice. Even when there was a small issue a breakfast the staff looked in control and were very accommodating.
Location is convenient Strong fragrance of air freshener. Clean, fresh air needed in the rooms. No vent for outside air to circulate. Unpleasant odor in the hotel halls and rooms. Sofas and chairs in rooms were lumpy and seemed old and worn. Shower head was clogged with hard water and sprayed everywhere. Not enough towels in room and policy is that you have to pay for extra towels. Vending machines mostly empty and not working.
Rick, front desk. He was very accommodating and helped make my stay very enjoyable. The room very nice and comfortable and the breakfast was a good way to start the day. I will definitely stay at this Quality Inn in the near future.
The front desk people were very welcoming upon our arrival. The cleanliness of the room was terrible. The first morning we were there we di not have a cleaning person in our room while we were out for the day. Came back to no clean towels, room not cleaned and unmade beds. Shower curtain would not stay closed due to poor installation. The toilet seat was loose. Very disappointed with this location. I have stayed in Quality Inns across the country and this one will make me rethink my decision on my next business or family trip.
Leaving This place is a dirty dump! If anyone thinks there's something good about it they should go stay there, and see what they find.