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The staff was amazing
Our first room had blood on the walls. We then moved rooms only to be placed in a room that wasn't cleaned. When we were moved again our room was still dirty but by then we had missed our original plans we had made. We stayed in the third room. The only thing the hotel did was remove a parking charge (which feels like something that should be free for guests anyway). Upon checking out a staff person made a very inappropriate drug related joke to my partner that made us both uncomfortable. When trying to order food from the bar I enquired about the cooking oil as I have food allergies and the staff said she didn't know and refused to find out what was used. I felt very uncomfortable, unsafe and dirty the entire trip. Definitely will not be staying at the Hyatt again.
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
For the money, the room was rather large and you get a free hot breakfast. Staff was very friendly and the workout room was adequate. We did not pay for elegance so we did not expect perfection. We were there for a quick stay and this worked out great for us.
Staff was very friendly and helpful. Airport shuttle was convenient. In a strange part of Sacramento. Room was kind of gross: saw a couple small cockroaches, mascara on the pillow cases, nasty carpet. Overall was not worth the price.
Overall friendly service. Responsive staff. Comfortable rooms.. Very unique atmosphere.. Staff forgot to address gold status(free breakfast) until I checked out. Paid for two breakfasts I didn't need to...I forgot to remind clerk at check in.. This seems to be a systematic Marriott issue.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
Clean room, only 10 cab ride to downtown Sketchy area, homeless ppl everywhere you looked including outside my window (camp on sidewalk).. still seemed safe, but very depressing
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
Lots of families great continental breakfast with lots of fresh healthy choices very impressed. Pool was a lot smaller than it looks in the pictures.Super close to old Sacramento which is right across the street with train rides horse & buggy etc $30 for Parking on top of $230 a night should be free if not cheaper.... Size of pool & parking charges were steep
The central location and the great complimentary breakfast. The fact that they charge for their internet (for each computer connection) and I choose hotels based on internet accessibility for business.
Historic facility. Very friendly staff. Rooms were a little tight and cramped.
The photo on hotel.com was not the room I received at all. The room was extremely small and a full sized bed, not a queen. Overall it was quaint, adorable, and perfect for me. If it had been a night with my husband, I'm not sure we would fit.
Very close to the new Kings arena and downtown nightlife. The room was clean and the breakfast was good.
I loved everything else but my phone won't let me rate you any better. Our heater was busted and we had to switch rooms.
Desk staff were friendly and helpful. There is an outstanding Mexican restaurant adjacent to the hotel. No shampoo in the room. And an inconsiderate guest used his cellphone outside the rooms, which could be heard inside. Otherwise the facility was fine.
Located next to a good Mexican restaurant. Let's just say we were afraid to walk barefoot in the room. The carpet was badly stained. There was a dirty sock on the floor from the previous guest. Mirrors were dirty.
Staff is extremely helpful and friendly - made us feel like they actually wanted us to be there. Breakfast was great; beds were excellent; bathrooms great . Fitness room was minimal.
I could walk to my event down town and I could walk to the capitals as well Amenities fairly limited, the wifi was very poor in my room. Download speed about 5MB/Sec upload speed less than 1 MB/Sec
Location is great just off I 5, very close to downtown. Room was clean and comfortable. Very well lit up at night for a better feeling of safety. Room smelled a little musty. Although there are a lot of homeless people in the area, none really bothered us.
Pretty close to convention center 5 minute uber ride. Cold AC. Homeless people next to hotel, semi trucks driving past hotel, our door to enter and exit our room was 5 feet from a busy street, paper thin pillows, rock hard bed, and thin walls... It felt like the guest above us were in our room.
Overall good stay: clean place, central location, and friendly staff.
The location is the best part The staff the lady in the front was rude an has no manners or customer service
Quiet and convenient.
The pool looked good. The free breakfast was good given the rate. The room was comparably clean. I was able to hear everything from the rooms above and next to me. I got awakened more than 10 times by the noise until 3am. The upstairs floor makes high frequency pitch sound whenever someone walks. The wall between rooms is too thin, so there is effectively no privacy. I have stayed at inns even at a lower price at which I was able to have much better sleep. I would not stay here again.
The staff are super friendly and helpful
Comfortable bed and dark shades The staff was unprofesional. The facilitities were dirty. The hotel is more like a motel with the Holiday Inn Logo in it.
Location was ideal for the Sacramento Music Festival, staff was great, facilities were great. We had a room on the 10th floor on the side of the hotel closest to the nearby freeway. Traffic noise was an issue for us at night.
Valet and Front Desk were nice. Heard lots of people talking in the halls loudly and it smelled like smoke and I was in a non-smoking room