Nice staff. Heater worked. Plenty of outlets Stained linens and towels poorly made bed Poor internet (and if not HH member, you pay) Charge for parking Lots of "fees' drive up the price: beware Currently under construction
Eateries opening hours did not follow advertised schedule. At breakfast time, had to wait about 5' for a waiter to show up. Hot water took its time in showing up.
Sheets and towels were clean. Room was an OK size. Internet worked. Surly staff Daily charge for parking No refrigerator in room. Shower head not working properly Tub slippery No bed cover or extra blankets Soft bed Noisy and impossibly to adjust air/heat Really noisy room (planes/trains/automobiles)
The price was great. Breakfast excellent. Happy Hour was good. Mattress was awesome. A little dated..... no services on concierge floor / lounge starting on Friday. Not even hot water for tea.
Clean room, great staff, good food. I travel for a living, so time off is precious. We stayed at the Hilton as it has always been a comfortable place. My wife was part of this trip and participated in a meeting here. These two days were my few days off. At 8am on Friday morning I was relaxing with a cup of coffee when a very large grinding noise started over head. It was bad enough to knock a few pieces of my rooms ceiling down onto my computer, as I was at the desk. The front desk was helpful with my noise complaint, as the noise ceased. Yet during a business phone conversation I was having the noise began again a little after 9am. Giving up any hopes of relaxing or even having a phone conversation, we packed and left our room. Even the Hilton should inform guests of renovations so that we can understand perfectly that there will be no piece during your stay. Ron
It was very clean and well decorated with nice art work etc. The bar staff and some of the reception staff were very helpful. Internet access purchased was not reliable but this was rectified when we complained.
Staff was friendly and the lobby was very nice. The bathroom was not clean there was black hair on floor and in tub and I am a blonde. Which is kinda gross! It made feel like the rest of room was half fast clean so I did not use the glasses or other amenities. The lighting in bathroom is bad when trying to put on make-up I wish there was lighting was brighter by closest. I wish they told me they had a pool. I found it on last day when I was leaving. They over charged my credit card which froze it and I had no money to eat! And I forgot my camera charger in my room and I have left 3 messages and have not yet got a response. Not sure if i would stay here again.
The warm cookie at check in is a nice touch. Overall everyone was really nice and helpful and my room was very clean. I enjoyed the pool and the hot tub and the close proximity to the Arden mall. I found it's best to leave your car parked at the hotel and walk over to the mall. I didn't like that I had to pay $8 for parking. Guests should have parking included in their stay.
The staff was friendly. We were given cookies at check in. Elephant bar was across the Street. our toilet overflowed all by its self in the middle of the night, feces everywhere. They refused to add my partner to the room because I booked the room on kayak. I needed my partner to check in early but he was no able to. Had to pay for parking
I needed a roll out and it was not available. The hotel did not look like If it was completely sold out. I also requested a double bed when I arrived. And was denied. Had to purchase a air mattres
Love the food hotel was very clean staff was amazing definitely going to go back I used a soda machine told me 75 cent for a can soda charged me 3.50 on my card.
Lots of families great continental breakfast with lots of fresh healthy choices very impressed. Pool was a lot smaller than it looks in the pictures.Super close to old Sacramento which is right across the street with train rides horse & buggy etc $30 for Parking on top of $230 a night should be free if not cheaper.... Size of pool & parking charges were steep
Large suite. Clean. In down-town. Breakfast ok. Friendly staff. Good location (next to the river). Charging for parking was unexpected. Steep WiFi charges also unexpected when it is free in almost all hotels and coffee shops. very disappointed in this nickel and dime strategy. Especially, when they charge nearly 50% over nearest comparable hotel, this is very user unfriendly. Air-condition/heating unit made noise throughout the night. That vent could have been kept away from the bed room.
Easily reached. Great pillows. Fee for wifi. Air condition kept noisily turning off and on all night
The central location and the great complimentary breakfast. The fact that they charge for their internet (for each computer connection) and I choose hotels based on internet accessibility for business.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
Everything. Place was absolutely beautiful. Great job.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
Staff was very friendly, the rooms beautiful.
Bed was firm and comfortable Ordering online we were not warned that we were booking a smoking room. We were given the room without warning and when we discovered how badly the room smelled, the front desk said it was the only room available. The room reeked of smoke and we work up constantly all night long from the smell. I have asthma and had to use my inhaler several times the next day to calm my coughing. The hotel was too noisy to keep the window open and that barely did anything about the smell. I will never stay there again and I do not trust last minute bookings on price line now. The only purpose of booking the room was to get some sleep before driving the next 2 hours home and we were barely able to do that. We may have each gotten 2 hours sleep over the course of the night.
The room was very nice. Did not like being located on the side of the hotel facing the very busy highway. Did not like that the huge touring group with tons of children were screaming, yelling and running around the pool deck when I arrived at 9:30pm. I think the staff should be on top of noise level when it is excessive, no matter what time of the day it is.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
Downtown location. Good valet parking service. No minibar
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Proximity to convention center, willingness of staff to accommodate requests
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Clean, modern room Did not have free parking or WIFI
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Location. Cannot believe the room have no Internet connection included in the price.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Clean, comfortable and a great breakfast Everything was good.
I loved that the hotels location was in walking distance from the wedding I attended. Since it was so close and I was in an unfamiliar city this eased my mind. The staff was very friendly. The suite was spacious very clean and comfy. I loved the pillows so much I requested a late checkout. The best part was the continental breakfast because the eating area was large enough to accommodated many of the guest that attended the wedding.
Loved every moment. Staff was very welcoming. Definitely will consider staying there again. No complaints
Breakfast was not included
Upon check-in, we were given a room that was still occupied. The following morning someone walked into our room while we were sleeping.
Staff were very nice. Location is excellent. Room was dusty and had finger prints in the bathroom. There was a long black hair in the bed.
Our first room had blood on the walls. We then moved rooms only to be placed in a room that wasn't cleaned. When we were moved again our room was still dirty but by then we had missed our original plans we had made. We stayed in the third room. The only thing the hotel did was remove a parking charge (which feels like something that should be free for guests anyway). Upon checking out a staff person made a very inappropriate drug related joke to my partner that made us both uncomfortable. When trying to order food from the bar I enquired about the cooking oil as I have food allergies and the staff said she didn't know and refused to find out what was used. I felt very uncomfortable, unsafe and dirty the entire trip. Definitely will not be staying at the Hyatt again.
Beautiful view!!!! hard to get regulated the hot water, thin walls, very loud and you can hear every conversations even the cell phone from all rooms no only your neighbors
I was there with 3 young children. Very courteous and helpful staff. Pool was perfect for the kids. Breakfast was good, fast and reasonably priced. The hotel is clean and quiet hours were respected. We were there for a reception on the 15th floor which was also fantastic.
Great price. Had everything we needed. The staff we very efficient and friendly. Included breakfast was great!! N/A
The place had bed bugs, bad! Had to change rooms at 4 am because the beds were covered in them, disgusting!! Other than that, which is worse than anything, it 'looked' clean and stuff was nice.
Great facility, location, cleanliness, décor and the best breakfast provided at a hotel as complimentary. Literally nothing bad about this place that can be controlled. There was a large crowd present for an event, which just made lines longer and service slower (service was still great and the lines were still good).
The staff are super friendly and helpful
The hotel room was dirty and had torn curtains. The room needed updating.
Comfortable bed and dark shades The staff was unprofesional. The facilitities were dirty. The hotel is more like a motel with the Holiday Inn Logo in it.
Overall the hotel is very clean the location is great, staff is always on the ball and friendly we stayed a extra day.. Just the bathroom fan didnt work properly.
convenient walking distance to both Old Town and Downtown Sac. courteous/professional staff free shuttle to and from airport clean room comfy beds clean, well-managed breakfast room delicious, broad selection of breakfast foods easy on the pocket book minor structural problems, ex: peeling front door paint
Perfect location, walking distance from old town people were smoking weed outside of their room, and banging their walls and disturbing us. Didn't feel safe. The rooms had a lot of dust and bathroom had mold
Very close to the new Kings arena and downtown nightlife. The room was clean and the breakfast was good.
Despite arriving late due to delayed flights, we were received quickly, got our choice of rooms, and got to them quickly. The room was clean, a reasonable size, and remarkably quiet given the proximity to the train station and the freeway. ...at 7am one of the gardeners started a leafblower. what? The included breakfast is pretty good for what you get... it would be nice if there were some fresh fruit options for those who don't eat bread.
Very nice customer service
Lots of amenities full breakfast included in price. It is a clean, older facility, located in an ideal location for Old Town Sacramento. One can walk to everything. Good value for the traveler.
I loved everything else but my phone won't let me rate you any better. Our heater was busted and we had to switch rooms.
The staff went out of their way - every one of them, day or night shift - to accommodate our requests. So very friendly and always smiling and ready to greet us at the desk, in the breakfast room, in the hallways. The free internet, unexpectedly excellent breakfast selection, microwave and refrigerator were a huge bonus. These amenities were not provided in the last couple of luxury hotels I stayed in. The bedding is luxurious. The location could not be better. The outside room doors need attention; they look shabby and worn. But they belie the comfort and appearance of the inside of the room.
Friendly service, shuttle, location, clean room
Friendly staff. Clean and good wifi.
The hotel it self was great. Friendly staff. I ask for a quiet room and they put me on the 3rd floor in the corner away from the street and things seemed perfect. We ended up with neighbors that not only had a young child but also many guests. They were smokers and would lounge on the deck into the late night/early morning and their voices could be heard clearly/loudly in our room. VERY disturbing. Be weary about booking here on holidays.
Amazing staff, accessability to so many places & Blues cluns - 1/2 block from The Torch Club. Killer water pressure in the shower & milti-head shower/massager. Huge bed for a queen-size. Full-size ironing board & iron in room. Continental breakfast leaves a bit to be desired, parking spots really tight - but at least they do offer off-street parking
The woman at the recepcion was wonderful with informations about the city !
Clean, nice breakfast
The bed was comfortable. Great location. The breakfast food was good too. Where do I start? First receptionist was cold, she could of been more welcoming and smile! The blow dryer did not work in the room. We had a "do not disturb" sign in door, but the maids entered anyways (which should not of been entered!) and took all the towels. We had to go ask for towels. Very noisy parking lot and some one spilled a drink from the balcony all over our car.
Proximity to downtown and Old Sacramento is good, plenty of bars and small bistros in local area. Cheap, clean, free continental breakfast - ideal for weekend trip.
everything is comfortable.
breakfast was excellent staff had trouble speaking and understanding english language.was within walking distance to everything to do sacremento...... big bins in alley being emptyed early every morning
I reserved a non smoking room, however, there were none available so I was stuck in a smoking room. I have severe allergies, and turning on the heater really stired my allergies up and made my stay very uncomfortable. I will never stay there again.
The Staff was nice. Hotel was dirty and the rooms were worse. Trash from previous occupant still there. Disgusting bathroom!
The staff was very helpful when needed. We upgraded to larger room it was no.problem.
NOTHING Everything was a problem 100% honest
The beds were new and very comfortable, which was a nice surprise! The towels were old and thin, some were still soiled after their wash. The hotel needs to know it's time to change the towels and upgrade. I would have given it 5 stars otherwise.
The bed very comfortable. Felt roomy. Difficulty with card/key for room.
For the money, the room was rather large and you get a free hot breakfast. Staff was very friendly and the workout room was adequate. We did not pay for elegance so we did not expect perfection. We were there for a quick stay and this worked out great for us.
The beds were very comfy! The breakfast was good. We booked this hotel for the pool and hot tub, we had a long trip and really wanted a good soak... When we got there we were informed that the hot tub was down and the pool was heated, but only to 70 degrees...which felt very cold. My kids still insisted on a swim, and we had a lot of people stop by and tell us how cold their swim was earlier and that they though we were crazy.
Staff was very friendly and helpful. Airport shuttle was convenient. In a strange part of Sacramento. Room was kind of gross: saw a couple small cockroaches, mascara on the pillow cases, nasty carpet. Overall was not worth the price.
Booked online expecting a quality Wyndham hotel. This place should not have a Wyndham flag. It is a old apartment building made into a hotel so rooms are spacious. However the walls need painting, the bathroom needs renovated and the place needs serious cleaning.
Staff was very friendly, rooms were clean with no outside noise, great breakfast, good selection of channels on TV, A/C was very cold, nice kitchenette with everything needed to prepare simple meals! No major complaints, but a couple disappointments. The bed was nice and comfortable when I layed down, but by 4am, my low back and neck both hurt and I wasn't able to lay down for the last couple hours of sleep. It may have been more the huge pillows than the memory foam bed, I'm not sure. Also, the water didn't stay one temperature during shower. It kept going cold for a few seconds before warming up again.
the managers reciption the roaches dirty bathroom
Decent breakfast offerings. We like the suite concept with kitchen and amenities. Clean, comfortable. The workout facility was small but included three exercise machines, two treadmills and an elliptical that squeaked, wouldn't want to be in suite adjoining the gym. Only one machine had functioning television reception. Mentioned this to front desk, but it was on a weekend, and it wasn't addressed by the time we left Monday.
Convenient location for my purpose, quiet, clean and comfortable, amenities far exceeded my requirements for this stay, friendly and helpful staff
Hotel was grate staff grate. Location grate food and shopping close by waking distance to sleep Train arena. Highly recommended That I had to leave
Everything I needed was provided, including dinner! Room was clean, bed was comfortable, and the hotel was convenient to my flight out of SMF the next day. Staff was pleasant- especially the food staff. Nothing I did not like.
beautiful room, very comfortable We had a handicapped accessible room which required going outside to get to the lobby and the breakfast.
Cleanliness, quite, no pets, and close to the airport. Staff was very nice and attentive to any needs. All the gym equipment was "Out of Order."
Beautiful suite style rooms with a functional kitchen. Breakfast staff was rude.
Over priced and not very clean
Staff were friendly and accommodating at all times. Clean hotel and quiet throughout my stay!
Location Pool and spa broken no warning this is a big reason we stayed there also cable did not have playoff games
the facility was clean and nice. The staff was friendly but not proactive enought. Our air conditioning unit was broken the moment we walked in. They fixed it, but it broke again in the middle of the night (1am) and they had to send another technician to fix it. We told the staff and they barely said sorry.
The proximity to shopping Mall. The food and drinks in the lounge were excellent. The staff as always were in a great frame of mind and went out of their way to assist you.
Location was very good. Proximity to Old Sacramento can't be beat. Easy downtown and Capitol access. Seem like nobody is walking around looking at stuff. Lots of details that need not be overlooked. Room was tired and many things didnt fit right, lots of patches but no fixes. Ready for renovation I think. Sometime during the night the A/C stopped working. Turned room into a boiling pot. Window are an option but noise is overwhelming even 10 floors up.
Only thing about this place is the location The lady working in the front desk. She was a mood killer and just being rude. She needs to have some manners and show customer service.
We enjoyed that there were so many restaurants and attractions within walking distance (ie. Old Sac and the Capitol). The employees were very accommodating. Thank you for assisting us in our downtown getaway overnight.
Valet and Front Desk were nice. Heard lots of people talking in the halls loudly and it smelled like smoke and I was in a non-smoking room
Location was ideal for the Sacramento Music Festival, staff was great, facilities were great. We had a room on the 10th floor on the side of the hotel closest to the nearby freeway. Traffic noise was an issue for us at night.
This facility is located at the entry to Old Sacramento and next to the New Kings NBA arena which opens next year. Also, walking distance to the state capital, fabulous restaurants, Sutter's Fort, Crocker Art Museum, and other points of interest! Great staff! No mini fridge!
Location. Easy walk to plenty of restaurants and entertainment.
The location was great! You could easily walk to Old Sacramento! Wish it would have had free breakfast! Valet parking was frequently full, but parking garage was very close.
Great service, nice amenities, excellent location, surprisingly swanky room. Super clean and recently remodeled.
I needed taxi first thing in the morning, rang the front desk several times (without answer) how could the front desk be unmanned for so long? i finally went downstairs, with little time at this point to spare. I was NOT greeted by the gal at the front desk. She seemed very unhappy to be there and did not make eye contact with me. I explained to her that i had been calling for the last hour for a taxi and no one at the front desk picked up. She didn't apologize or offer any reasoning behind why no one picked up. Short staff, busy morning, nothing! A simple "sorry, what can i do for ya" would have been nice. Needless to stay i had to ask her to call at taxi twice before they actual came. I'm not sure if she was not trained properly or was just having a bad day, in any case not my issue as a customer. Teach your staff how to at least fake it and give a customer a smile once in a while wouldn't hurt and could go a long way. Also, I was charged 20$ for parking. I did not have a vehicle and the gal that checked me in said they would only keep the card on file and NOT charge any funds. Of course the next day i checked my account and the 20 was taking out. I realize that its 20 bucks but to some people that's a lot of money and in this case its the principle. As a company you say your going to do something then you should do it. That simple. At least the bar was open the night before when i checked in a was able to get some food.
Stay was great Didn't know I had to pay for parking
Staff is extremely helpful and friendly - made us feel like they actually wanted us to be there. Breakfast was great; beds were excellent; bathrooms great . Fitness room was minimal.
Staff were friendly, breakfast was good, good location with easy parking Our room had a musty smell to it, as if the shower curtain needed to be changed out. We got in at 2:00 am and left the next morning. Had it not been for the brevity of our stay, we probably would have asked for a different room.
Room was really nice, very clean. Bed was comfortable. The wifi was terrible, it cut out every couple of minutes. The water pressure was super weak, very hard t get clean.
The neighborhood didn't feel very friendly, and my room smelled very stale.
Room very clean, nice attention to detail, bed very comfortable, good wifi. Love the indoor/outdoor feel of the hallways. Breakfast very processed and ho-hum. This was my third stay here and this time my window overlooked the light rail which was noisy early in the morning.
There was food Very cramped dinning space, couldn't push stroller very well there and also no scrambled eggs were available
I could walk to my event down town and I could walk to the capitals as well Amenities fairly limited, the wifi was very poor in my room. Download speed about 5MB/Sec upload speed less than 1 MB/Sec
We stayed for a week-long conference at the convention center, which was three easy blocks walking distance away. The breakfast hours were convenient, and there was a wide selection of food, including waffles and biscuits and gravy. Comfortable beds, quiet rooms, and friendly staff all contributed to a pleasant stay. It was great to have a fridge and microwave in the room for storing and heating leftovers. The only bad thing I can think of to say is that there were some holes in the bedskirts that I noticed, and the sleep function on the TV remote didn't work.
Cleanest room I have stayed at in a long time. Very close to midtown and plenty of goody spots. Year round open pool with solar heating. Plenty of free parking to boot!!! And the shower / amenities in the room have definitely been thought over when planning the comfort of the guest.
breakfast and size of room was good Room was not totallly clean
Great breakfast. Excellent staff, from front desk to housekeeping Love the 2 br suite for 3 people Like the option for the free pass at the natomas sportsclub Great pool and Jacuzzi, would like longer hours then 9pm Parking at 3am on Saturday, only 1 slot open and had 2 cars, had to go to front desk to find it via security camera and use the reservation parking space. Needmore secure parking spaces. Would like like dvd player for the Tv or obtain one from the front desk. Brought own from home. Would have liked happy hour on weekend, not just m-Wed. Would have liked longer breakfast hours till 10am. Better signage to get to hotel through mall parking lot. Don't put families with kids on second floor, lots of noise in the living area. Would like a penthouse suite at this location, one at Cal Expo.
The hotel was clean and the staff was excellent
My stay was brief (<24 hrs) but pleasant in every way and convenient to the airport
It was a very comfortable stay. I especially liked the complimentary popcorn!
The pool looked good. The free breakfast was good given the rate. The room was comparably clean. I was able to hear everything from the rooms above and next to me. I got awakened more than 10 times by the noise until 3am. The upstairs floor makes high frequency pitch sound whenever someone walks. The wall between rooms is too thin, so there is effectively no privacy. I have stayed at inns even at a lower price at which I was able to have much better sleep. I would not stay here again.
not far from the airport, not a bad breakfast. Clean rooms, comfort beds wi fi was not working good in our room, so I had to go outside, but then when I stayed the second time here, everything was ok with wi-fi
I thought that the staff members were friendly, the rooms were clean and comfortable. The breakfast was good; much better than most continental breakfast! It was very close to downtown; just a short 5 minute drive. The parking lot was way over crowded and the spots were pretty narrow.
Everything was cleanand convinient. Within walking distance to old Sacramento and downtown Sacramento. Lovely walk by the river within 5 minutes' walk. Reception staff do not smile when talking to you, but they are very helpful.
Location was great. Easy access to old town Sacramento and Capital. Rooms ok. Funky, yet practical. Pool was tiny. Pretty poor breakfast. Needed more fresh fruit, not just oranges. Cereal would be nice too, especially for children.
A quiet, comfortable and reasonably priced motel close to downtown Sacramento. A few adequate fast food establishments nearby. Ideal for an overnight stop at the price. Not much
Located near center. Good stuff, clean rooms, free parking and internet. nope
WLAN free of charge, conveniently located to I 5
Quiet and convenient.
We were given smoking room by mistake. The place is a bit overpriced.