Reno hotels near Reno Amtrak Station

I came to the hotel to work but the internet would not work properly. I was denied a refund also.

The staff was always pleasant and Happy! I hope they get treated as well as they treated us! Now on the other hand the facility is extremely out of date and could use a face lift! The bed was actually comfy but the sheets were old and tattered. Every surface in our room was disgusting! There was sticky stuff on every surface top. It was late and they couldn't get someone up to our room to clean it off in a timely manner. I took a wash rag and cleaned them off myself. When I was done the wash rag was very dirty and gross! You definitely get what you pay for here!!

Had to adjoining rooms. Staff not very friendly and long wait to check-in.

Cheap rooms during the week. Weekend they double up! No late night eating. Half of the restaurants are closed.

Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations

They charged me $14 extra on top of what I already paid to Kayak. Unfair and a misrepresentation.

They down sized my original reservation from a king size bed to a queen size bed, because they didn't have any more available, the room they put me in it was to small, with a lot of malfunctions in it, like the tub was clogged, the shower temperature control handle wasn't working, room was dirty. Just to name a few. Very bad experience with it.

Restaurants closed at anywhere from 8 to 9. Pool was located in the middle of the hotel on the 4th floor and the sun was blocked by a tower for a portion of the day. The casino paid out little money and there were never any desire to sign you up with a players card.

How close it was to the show that we were going to everything is right there whether it be going to another casino or going shopping I stayed many times at the El Dorado in the past the staff was always so friendly at not only the hotel all the restaurants, bars, and Casino floors not so much this time They used to have awesome coupons that they gave you when you checked in I wasn't so impressed with them this time.

Light from hall visible under the door and not conducive for sleeping. Large space under the door also allowed for transmission of sounds as guests came and went through the halls throughout the night.

Good price It stinks in there

Very good location! Easy to find foods and activities. Tv was not able to turn on. We made call after calls to front desk & service center. Then, we waited over 5 hours before someone showed up past midnight. All they said was sorry.

Got booked in east tower room was large and clean. Plenty of slot machines and sports book close to you right by elevator. How ever if you win you need to walk to the west wing to cash in a long walk. The bathroom toilet leaked over night witch caused me to slip and fall on my butt in morning. I informed the lady at check out she told me she would get house keeping on it. However no apologies or even An enquirer if I was alright. I must say as a person who works with the public for a living I was a little disappointed in the reaction. I was not looking for any comps but a simple are you Okay would have went a long way

Didn't like much. Poor experience at the buffet. Parking garage full each night I was there. Not enough tables open in casino. Jacuzzi and gym shut down due to broken pipe. Not friendly. Dirty bathroom and carpet filthy.

The craps table Checking in to the hotel took forever. Someone took the time to hand out water when it would've made more sense to put him behind the desk and check people in faster. Every time I Sam ray at a harrahs the line is ridiculous and it feels as if the desks are not staffed properly to handle the volume.

They were very accommodating for our dog, even had a full floor dedicated to ppl traveling with pets. We stayed with our puppy, and they gave us a room that smelled horribly of dog pee. It sank into my clothes and stuff and kept me up more than half the night. There was no fan in the bathroom or window to open to even lessen the smell. That made the entire stay disgusting. They charged for EVERYTHING!!! Even if we needed water we had to go all the way downstairs to get tiny cups filled by the bar just so they wouldn't charge us $3. They charged a fee to rent a crate for the night. The pet relief are was a complete mess. It looked like no one ever took care of it. And it was just a sandbox stuck in the back of the hotel.

Coffer maker in the room was nice...personal Keurig Breakfast was bad and one morning there was no hot food.

I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice. I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.

The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.

Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.

I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town. It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.

Nice river view room, clean No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when

the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great! the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.