Overview

The Palm at Playa
Top City Hotel

Calle 8 Manzana 29 Lote 5 Entre 10 y 5ta Avenida, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3333

AED 393+

Overall guest ratings

9.1/10 Excellent
Based on 628 reviews

Review highlights

  • 9.4
  • 9.3
  • 9.3
  • 2.9

Good to know

  • Comfortable beds
  • Friendly service
  • Spacious rooms

Nearby

    show all

    About

    Offering direct access to the beach, this Centro hotel is in the city center and within a 5-minute walk of Central Square and Nuestra Senora del Carmen Catholic Church. Playa del Carmen Maritime Terminal and Yucatek Divers are also within 10 minutes.

    Less show all
    Expedia

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Hot tub
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Adults only
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
    • Private beach
    • Wedding services
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.1 Excellent
    Based on 628 reviews
    • 9.4 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "Great parking, according to 93%."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
    • 9.3 "Excellent pool."
    • 9.3 "Perfectly clean."
      9.5 "95% said rooms were clean."
      8.8 "88% thought it was clean."
    • 9.3 "Wonderful beach."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      9.3 "93% found the restaurant service to be one of the best."
    • 2.9 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
    • 0.6 "Disappointing wellness & sports facilities."
      0.7 "93% didn't like the fitness area."
    View all review categories

    Overall rating

    9.2 Excellent
    Based on 558 reviews
    • 9.4 "Perfectly clean."
      9.5 "95% said rooms were clean."
      9.0 "90% thought it was clean."
    • 9.4 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      9.6 "Great parking, according to 96%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 9.3 "Wonderful beach."
    • 9.1 "Excellent pool."
    • 8.7 "Breakfast is good."
    • 6.8 "Average comfort."
    • 6.8 "Vibe was decent."
    • 2.7 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
    • 0.4 "Disappointing wellness & sports facilities."
    View all review categories

    Overall rating

    8.6 Excellent
    Based on 37 reviews
    • 9.2 "Terrific location."
    • 9.0 "World class service."
    • 7.9 "Nice rooms."
    • 6.7 "Average comfort."

    Overall rating

    8.8 Excellent
    Based on 31 reviews
    • 9.4 "Excellent pool."
    • 9.2 "Terrific location."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.3 "Breakfast is good."
    • 8.2 "Rooms are great."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Spacious rooms"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    Photos
    Map

    Map