Overview

The Palm at Playa
Top City Hotel

Calle 8 Manzana 29 Lote 5 Entre 10 y 5ta Avenida, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3333

AED 393+

Overall guest ratings

9.1/10 Excellent
Based on 628 reviews

Review highlights

  • 9.6
  • 9.3
  • 6.7
  • 6.1

Good to know

  • Friendly service
  • Spacious rooms
  • Beach nearby

Nearby

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    About

    Offering direct access to the beach, this Centro hotel is in the city center and within a 5-minute walk of Central Square and Nuestra Senora del Carmen Catholic Church. Playa del Carmen Maritime Terminal and Yucatek Divers are also within 10 minutes.

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    Expedia

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Hot tub
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Adults only
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
    • Private beach
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    Based on 628 reviews
    • 9.6 "Perfectly clean."
      9.5 "95% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.3 "Wonderful beach."
    • 9.3 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "95% liked the proximity to sightseeing."
      9.4 "Great parking, according to 94%."
      10.0 "100% thought parking was inexpensive."
    • 9.2 "Excellent pool."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      7.5 "75% found the restaurant service to be one of the best."
    • 6.7 "Average comfort."
    • 6.1 "Vibe was decent."
    • 3.3 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 0.6 "Disappointing wellness & sports facilities."
      0.7 "93% didn't like the fitness area."
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    Overall rating

    9.2 Excellent
    Based on 565 reviews
    • 9.6 "Perfectly clean."
      9.5 "95% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.4 "Wonderful beach."
    • 9.3 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      9.7 "Great parking, according to 97%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 8.5 "Breakfast is good."
    • 8.3 "Rooms are great."
      9.5 "95% thought rooms were spacious."
      7.8 "78% were happy with the bathroom."
      8.9 "89% said the beds were comfortable."
      9.5 "95% said rooms were clean."
      8.9 "89% thought the view was good."
      7.8 "78% enjoyed the shower."
      8.9 "89% appreciated the modern rooms."
    • 6.5 "Average comfort."
    • 6.3 "Vibe was decent."
    • 3.2 "Disappointing internet connection."
      3.5 "65% said the wifi quality was bad."
    • 0.4 "Disappointing wellness & sports facilities."
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    Overall rating

    8.6 Excellent
    Based on 31 reviews
    • 9.1 "Terrific location."
    • 8.9 "Great service."
    • 8.5 "Amenities are good."
      8.6 "86% thought the building was wonderful."
    • 7.8 "Nice rooms."
    • 6.0 "Average comfort."

    Overall rating

    8.8 Excellent
    Based on 31 reviews
    • 9.3 "Excellent pool."
    • 9.1 "Terrific location."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.3 "Amenities are good."
    • 8.2 "Rooms are great."
    • 6.5 "Average comfort."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Spacious rooms"
    "Beach nearby"
    data provided by TrustYou

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