The Palm at Playa
Top City Hotel

Calle 8 Manzana 29 Lote 5 Entre 10 y 5ta Avenida, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3333

AED 490+

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Overall guest ratings

9.0/10 Excellent
Based on 727 reviews
See all reviews

Review highlights

  • 9.5
  • 9.5
  • 9.3
  • 2.4

Good to know

  • Friendly service
  • Comfortable beds
  • Spacious rooms


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    The Palm at Playa is in the heart of Playa del Carmen, walking distance from Central Square and Nuestra Senora del Carmen Catholic Church. This 4-star hotel is within close proximity of Yucatek Divers and Quinta Alegria.


    Make yourself at home in one of the 69 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Cable television is provided for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.


    Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).


    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Mingle with other guests at a complimentary reception, held daily. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This hotel has facilities measuring 1076 square feet (100 square meters), including a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.

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    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Night club
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
    • Private beach
    • Wedding services
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    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 727 reviews
    • 9.5 "Perfectly clean."
    • 9.5 "Excellent pool."
    • 9.3 "Terrific location."
    • 9.0 "World class service."
    • 8.3 "Breakfast is good."
    • 2.4 "Disappointing internet connection."
    • 1.7 "Disappointing wellness & sports facilities."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 647 reviews
    • 9.6 "Perfectly clean."
      9.4 "94% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.5 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.4 "Great parking, according to 84%."
    • 9.4 "Excellent pool."
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 8.1 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 6.5 "Average comfort."
    • 6.4 "Vibe was decent."
    • 2.3 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 29 reviews
    • 9.3 "Wonderful beach."
    • 9.1 "Excellent amenities."
      9.1 "91% thought the building was wonderful."
    • 9.0 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
    • 8.6 "Great service."
    • 7.6 "Nice rooms."
    • 6.5 "Average comfort."

    Overall rating

    8.7 Excellent
    Based on 50 reviews
    • 9.6 "Excellent pool."
    • 8.9 "Location is great."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.1 "Rooms are great."
    • 7.8 "Good breakfast."
    • 2.2 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Comfortable beds"
    "Spacious rooms"
    data provided by TrustYou

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