|Top route||Cebu City Mactan Intl to Manila Ninoy Aquino Intl|
|Top airport||Manila Ninoy Aquino Intl|
Great airlines! Highly t.
The check in process was horrible. We were not advised that a Visa was required. And during check in, we were told that it was only going to cost $8.00 but was actually $88.00. The female agent who checked me in last minute also gave me attitude and said to me, “galit ka pa ba?” Almost as if it were my fault thst I was frustrated. I work in the airline industry and work for a US carrier where we advise passengers if possible documents needed for travel. Not only was this female agents attitude rude and unprofessional, but she was acting as if she didn’t care about anything or whether or not I got in the flight. She kept insisting that “I wait for an email showing that my K-ETA was approved, but had I waited for an email, I would’ve missed my flight. I will never again fly on this carrier, even if they cost the cheapest, because my experience with the front line customer facing employees was horrible. Im also going to make sure I share this experience with family and friends via social media and word of mouth.
The aircraft were very clean and well-maintained. The crew was very professional, and I would not hesitate to fly with this airline again. In fact, it will probably be my go to airline for flying in Southeast Asia.
Good flight no complaints
Not even water served - in the tropics, can at least give each passenger a small bottle! How much will that cost Air Asia? … less than 1% of a ticket price.
Good over all
The leg room was not made for corn fed Americans.
Phillipines customs is so corrupt. After they made me lose my whole Thailand trip air Asia only made me wait 3 hours to get my bags and did not reschedule another flight. Philippine government treat their citizens like China and makes it horribly difficult to leave, just to leave.
It was good 👍
No REFUND!!! My flight was delayed by 5 hours then 6 more hours making it unusable. No refunds!!!! They called it a minor delay. Because my connecting flight wasn't with kayak, no refund.
Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.
Cons: Ramp instead of stairs. Offer free drinks
Cons: Poor airport, stranded in lines for 2.5 hours and almost missed the flight.
Pros: On time
Cons: Seats too small for 6’ person
Cons: No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason.
Cons: No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution.
Cons: More orderly boarding process by zone, on-time departure and arrival
Pros: I am missing my luggage’s
Cons: Where is my luggage
Pros: it was on time crew are very nice.
Cons: there no entertainment system, everything is charged even water bottle. some airlines give small water bottle.
Pros: Seats and timeliness were good
Cons: Checking in process should be improved
Cons: Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia.
Cons: Delay Delay Delay
Pros: Provided good service and snacks.
Cons: Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music.
Pros: On time and efficient
Pros: We were upgraded to first class.
Cons: Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad.
Cons: Free snacks and drinks
Cons: No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop.
On board Philippines AirAsia flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Philippines AirAsia assistance team will most likely ask you to pay extra for checked luggage.
Philippines AirAsia offers direct flights to 26 cities in 9 different countries. Manila, Cebu City, and Boracay are the most popular cities covered by Philippines AirAsia.
Philippines AirAsia concentrates most of its flight operations in Manila.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Philippines AirAsia.