Palm Springs Resorts

We were able to have an early check in, at around noon on a Wednesday. Staff were all friendly. Service around the main pool was good. Food for breakfast and lunch was adequate but not amazing. We ate our dinner out each night, so cannot comment. We had a room in building four - LOVED having a balcony overlooking the pool. LOVED being at the back by the quieter pool. We really liked that the resort is trying to keep the "midcentury modern" vibe with the interior design. We appreciated being able to use the main pool and gym after checkout on the day we were leaving, even though we could not have a late checkout. The rooms were large and although the place does need some upkeep, we did not think it detracted from the overall feel of the hotel. The most frustrating thing was that we were out of our room from 10AM - 4PM and when we came back they had not cleaned our room. We asked them to wait until we were done getting ready to go out for dinner and then a manager called to say that the staff had to clean our room right then because it was time for her to go home. She cleaned the room with us in there getting ready to go out for dinner. On the first day we had to wait an hour for room service to bring wine glasses to our room, and when we called back they said they thought they had sent them already. We arrived on a Wednesday, and went to the smaller pool where there were no clean towels. We waited for about an hour. A guest called and they said they would send towels right away. About a half hour later another guest called and the staff said "oh yes, someone called three minutes ago about that". The towels arrived soon after that. The bar at the smaller pool was advertised as being open on our welcome brochure, but was not open for the first two days of our visit. I wish they would have told us that this was going to be the case, or at least had a sign up explaining. Overall much of our negative experience was consistent with previous reviews. I think I would stay at this hotel again, but only if the reviews started to show that these things were changing. It seemed like possibly they were understaffed, or did not know where to put their priorities.

location was great. staff was warm and friendly. room was clean and bed was comfortable. ac heating did not work. called front desk and was told they would send someone but that did not happen.

I really liked Donna in the Gift shop - She was so nice and friendly. The rest of the staff was very nice as well. My room did not get cleaned the first day. by the time they showed up It was 5:30pm and I was in my room getting ready to go out for the evening. I'm not a messy person - so no big deal. But the next day they had it done by mid afternoon. The lights in my hotel room were dim and some burnt out, but I made do. The pool was relaxing and the drinks were great. The people I met at the lobby bar were so much fun. The location is great - 7 11 is right across the street - convenient. And local shops are just a block away. I would stay there again.

Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.

The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.

Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!

The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!

Close walking to shoppimg and restaurant's.

Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.

I really enjoyed this location. The pools and spas were fabulous and it was a great place to stay for Coachella and other Indio and valley music festivals. The free parking was great and the staff was helpful and knowledgeable. I also loved that they had a fridge and the color scheme was very fun! I didn't love the size of my particular room, I felt it was a little bit cramped and the bathroom layout was non traditional. I had the accessible room which is AMAZING that they have one but as someone able bodied it was a little inconvenient. This however was a minor con and there was a lot of pros!

The quaintness of the hotel made it a hit with us. The staff was very accommodating. The beds were very comfy and the room spacious. It was centrally located to the restaurants and shops. The room we stayed in, 231, needs a long length mirror. There were plenty of spaces to put one outside of the bathroom and in the main room. My friend and I had to take turns getting ready. Only one mirror is kind of silly.

The staff was very friendly. Great recommendation of where to eat.

We appreciated that we were able to check-in early and staff was very friendly. The room had more than anyone would need. A full furnished kitchen with space to sit down. The parking is a bit tight. We arrived late one evening and we had to leave our car parked near the office (not an official parking space).

great location. nicely renovated. newer rooms by the main spa look great and will stay in one of them next time. a little noisy by the main street but not a major problem

great pool, basic rooms, older hotel but done nicely, food was good and a fun vibe all round, supermarket across the road. emailed for info prior to arrival but no reply, smoking policy not well in-forced.

The concierge, Lynne, made our stay special! She is super friendly, accommodating and thoughtful. The hotel has everything you need! Pool and oustside activities were very resort-like, and the bar/restaurant on site was perfect for a happy hour start to our night out! Our next stay we plan on using their gym and cruisers to explore PS. Also loved the Buz Bus stop right outside front door. Had a great stay and will be back!

Nice open patio. Hummingbirds everywhere. If I knew my room was at the foot of the staircase I would have said no way. Now I know to ask.

Great simple easy looks fantastic!

The bar closing at 11 PM was rather frustrating when we were trying to get together as a group and catch up with people

The room was better then the pictures. There was a perfect amount of space in the suite. They were clean and the pools were well maintained.

Another guest took one of my pool towels and that upset me. I guess there should be extra towels by the pool and that would avoid other guest from taking towels that they did not bring to the pool.

It was an amazing experience

It was spacious, clean, well put together, private. Room service was delicious and came in a timely manner. Staff was polite, modest and extremely kind. I loved everything. Definitely going back.

The suite was huge... Bigger than my apartment. The kitchen was fully stocked for cooking and bbq grill on the patio. Pool was very clean and the huge balcony had a lot of privacy. The shower in the master bath doubled as a steam room! Room had kind of a weird smell but I got used to it. The tv's were a tad small for the room size.

The rooms were huge, the staff was friendly and helpful. Private, assigned, covered parking space. I would definitely stay here again. We have no complaints/problems with the resort, wish I had booked another night.

I loved the privacy and cleanliness of the hotel. Staff was very friendly as well. The check out was too early.

This facility is clean, quiet and comfortable. We were blown away by the amenities and the room size, which I would describe as a 1 bedroom apartment. Although we only stay one night we are already looking at the calendar to book a long weekend stay. Nothing

It was clean and nice and had a great location. The air conditioners are loud.

We stayed in a bungalows for two nights and everything about the place was just fantastic. There was a pool and jacuzzi just in front of our bungalow and only shared with a few other bungalows, we had the pool to ourselves much of the time. The accommodation itself was beautiful and really spacious with a large kitchen area and outdoor table and chairs. The free laundry service was brilliant. Spent a very relaxing couple of days here and would recommend to anyone. Worth paying the extra few dollars for the suite/bungalow as opposed to a hotel room!