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Staff was absolutely amazing! Really respectful! And we were situated with our room with no complications. The room was not fully cleaned. The bathroom towels were wet. Trash was not taken out. Before giving someone a room make sure it's fully ready. Other than that we had a wonderful stay and we will return soon.
Great value for the money, close proximity to airport and great security.
located close to the freeway The staffs lack of customer service.
I asked for a non smoking wheel chair accesible room at the first floor, they didn't have it! They gave me a smoking room without facilities for for a handicap person. Neighbors we're loud all night! Bad neighborhood!
The clean room and the excellent cleaning staff. The bathroom sink kept stopping up.
Nothing had bed bugs I didn't like anything. It was awful
Liked the flat panel TV and King bed Room had an odor
Relatively clean rooms, usual provisions (minus a coffee maker) Phone didn't work so couldn't call to tell them that the WiFi cut out every few seconds--when you're on business and have trouble accessing the internet while away, makes for an aggravating stay; shower didn't drain, so filled up with water; evening check-in staff were courteous but day check-out staff couldn't be bothered; ad said HBO---no HBO; people hanging out outside their rooms at night talking at the top of the lungs--good thing I brought ear plugs; Poor and not totally safe neighborhood---didn't leave room at all after getting back from being out
Staff is very nice no coffee at 05.30am
the Location to on the bay area was convenient for a business trip
The staff was almost perfect. The front counter attendant was super friendly, courteous, and quick to check us in. His name was John and definitely was great. The location makes travelling to San Francisco fairly easy by car (25 minutes until downtown). The lake nearby (1-2 blocks) is very nice. The area doesn't feel ghetto, but definitely not super classy. There is graffiti/mural on the building behind the motel and it was so insanely gorgeous (my bathroom window had the perfect view of it). The place looks fairly maintained externally. Some Mexican guests next to us decided to blast some Mariachi/Folk Music at 2:30AM outside their room on an external speaker sitting in front of their room door for who knows what reason and we had to call the front desk and they handled the situation, but then our rude neighbors decided it'd be quieter to bring their speaker inside which made it even worse so after a second call the staff came to the room and told them in person to stop and then it was quiet. Situation was resolved in about 10 minutes in total. The paint is clean and doesn't look old and the outside of the building and parking lot also looked very clean. The staircases need some lights, both the adults (Sister and I) missed the last step coming down and luckily we didn't fall and just tripped. The bedroom we first got had hair on the sheets (I didn't personally see, but my sister had changed the room while I unloaded car and had a smoke). Our new room had used tissues in the drawer of the dresser. We had 2 Towels, 2 Washrags and 2 Hand towels for a 2 Double bed bedroom and it would definitely go a long way to do more washrags at minimum (I don't mind reusing towels, but not washrags and no washrag for face if you decide to shower). The floor had what looks like animal hair. So definitely if I had advice to this place, put out a ton of safety strips on the steps and lighting. Also, either fire your cleaning staff and hire some new ones, or start checking rooms they sign off on because they are not doing their job. Also, I would strongly suggest an enforced quiet time of 11PM weekdays and 12AM weekends and put a 1 warning policy before you kick people out. There are just some really small changes that would go a long long long way in improving the overall value in staying here. I didn't bother with the breakfast they offered (didn't even go in to look), but I heard it was pretty much slim offerings so a small variety increase would go a long way too.
Ilove how nice the staff was it was very easy to find it was bye the water I CANT WAIT TO STAY THERE AGAIN WASENT VERY MUCH PARKING GOT BACK KINDA LATE HAD TO PARK ON THE STREET MY CAR GOT SCRACHED
The location. The staff was incredible unprofessional and rude and there were bugs in the room and on the towels. Definitely will never stay here again.
The free parking was a plus. Everything else! The towels in the bathroom were dirty, the tv didn't work, there was hair on the bed, the shower was filthy, everything in the room was breaking, the bathroom didn't lock, the walls were so thin you could hear the people next door talking, the free breakfast was disgusting, and the whole place was right next to the ghetto!!! This is the first time I have decided not to live in a Hilton or Sheraton and I regret it so much. Never coming back here again! I'm embarrassed for booking this place and making my friends stay here!
Poor and not totally safe neighborhood. At the motel many occupants were outside their rooms screaming and drinking alcohol. Room stank with bad smell, Floor needed vacuuming. Bathroom too small. No privacy, can hear next room's tenants speak. Weekend price increased significantly, probably to accommodate prostitution nearby.
Easy access to rooms Curtains to give me privacy from everyone outside looking in were broken, smelled really bad, no soap, no towels.
The bed was really comfortable and the room clean .Housekeeping was helpful!bathroom was cute Poor facilities such as hairdyer .Microwave . fridge....the location is far from downtown but the transportation is convenient.
The bed was pretty comfortable. The room looked very new. The smell was very strong -- an odor of the like you get with a new mattress. There should be more ventilation.
Cleaned every day. Easy access to downtown. No problems with staff.cheap. It's not super quiet. I hear lots of traffic and loud people cross by the room but it is expected at a motel this cheap. Put the AC on to drown it out.
Even before I arrived I was impressed...they called me while I was on the road to inquire about my special needs (ground floor room only), and when I got there the staff was friendly and helpful, clearly Asian of some type but speaking excellent English; and then I got to the room. Amazing! It looked like it was 'fresh out of the box', clean and neat and very well appointed...a desk one can work a laptop at, a firm mattress and plenty of soft but sturdy pillows...and don't get me started on the glass-walled shower. I blanched a little at the price tag but I have to say, in the end, it was well worth it. Next time I visit the Emeryville/Oakland area I'll be staying there for sure!
For the price it is so good. Maid service is not diarily
No frills, but cost was good. I would bring your own towels, like any hotel/motel they are gross. Bathroom was nice and updated, much space to put your stuff out. TV Location Parking Towels Noise Some people/area/location (shady) You had to be buzzed in and the check in pepilepsy were behind bullet proof glass.
Nice place. newly remodeled, friendly staff, free parking and WiFI
It was the cheapest I could find in the SF area. The location is very sketchy and we had an unpleasant encounter with a passerby in the early morning. It would have been nice if there had been security.
Clean room and bathroom
Location and price were ver good. Convenient to MacArthur bart station. The room and bedding were very clean. The room was not stocked with toilet paper. A coffee maker would be nice too.
It's good enough for the price. The area isn't that bad but it's still Oakland. Housekeeping needs to happen later than 11am.
Very clean, new TV and mini fridge. Wifi worked great. Staff was incredibly helpful and friendly. I was checked in by Kiki (I believe) and she was very kind and professional. After reading some of the reviews online I was preparing myself for the worst, but was very pleasantly surprised. Perfect motel if you're on a budget and need to stay someplace close to the city. Pretty bad location in a seemingly bad neighborhood, but it was surprisingly quiet at night.
Inexpensive Bad cleaning in bathroom, no restaurants around
The receptionist was rude!! He mistakenly overcharged me $10 yet showed zero apologetic attitude. Plus the towels had eyelashes and dust on them. Terrible experience.
Good value - clean and comfortable. The area is not that bad. Distance from San Francisco: you have to take a car and pay the bay bridge toll (going into SF only). public transportation (train) is one block from the hotel but it doesn't work eves and night.
Inexpensive Inn. Good relationship money/ service received.
Good location near BART, with easy access into San Francisco. Very helpful staff! Simple and clean, no thrills accommodation
Clean, up dated and modern. New carpets and large shower. Location in the hood. But still was safe. No bathtub.
The location. There were cockroaches in the room and we decided to stay at another hotel. The front desk clerk said she would have the manager refund our money in the morning. She didn't seem to want to be bothered with us and was quite rude. When I called in the morning, the manager hadn't heard a thing about it. Luckily, they were accommodating and I got my refund promptly once i spoke with them.
Nothing Room amenities were nothing to brag about.
Price seemed good until I arrived than it was over priced. Cleanliness staff and they never answer phone. Non-english speaking.
The room was clean, comfortable and quiet, friendly staff, and excellent value, given its proximity to the train. I also appreciated the microwave and fridge. Not fancy, but a great value. The neighborhood seemed a little rough, though we had no trouble with any passersby. I would have felt intimidated as a lone woman walking late at night, but felt pretty safe with my partner along.
Location It needs a fresh coat of paint in the room. Change the bathroom door and lock.re arrange the dresser.
Getting out alive. One of the worst rooms I've stayed in. Dangerous neighborhood, homeless everywhere, loud conversations on the street all night, no ADA non smoking rooms on the 1st floor. I was charged more than quoted. Cigarette smell. Afraid to leave car in parking.
The room smelled of cleaner. I saw them air drying the comforters, meaning they actually wash them. Shower looked a bit sketchy, so I avoided it. The family running the motel was very accommodating, and for that I am thankful. The cleanliness of the bathroom. The fact that you need an armed guard to patrol the motel parking lot.
Cheapest in area, decent room. The neighborhood could be better.
Good for the price bad neighborhood
It was close to where I needed to be. I got what I paid for. Walls are very thin, could hear conversations from other rooms. No maid service (granted they called the 2nd day and asked if we needed service). Towels were cheep and trying to dry yourself off after a shower...not very absorbent.
This guest did not leave comments about this hotel.
The crown lodge was not too far from my mother's house For some reason, our key wasn't always working
The staff was confused and confusing. The man at the front desk did not know how to retrive our reservation. Even with no other distractions, check-in took nearly 45 min!!! Quality of room was poor and I did not feel safe in the neighborhood.
The staff was extremely helpful and the rooms were very clean and well kept. I had trouble with the cable in my first room, so the owner came in immediately and began working on it, exchanging cables and repairing the wall socket. He then apologized and offered to upgrade me to a different room for the inconvenience. The neighborhood wasn't the best in the world, but it wasn't terrible, either.
only stay here if you really need to. you get what you paid for. ok bed, but really bad towels, and no power in the shower
Has A/c Room is disgusting, things dont.
Distance from Mills College Staff was pleasant and courteous, quick to respond when service was needed Mold around shower and bathroom window case
This was the worst, hotel I have ever stayed at. There was mold on the shower curtain, the walls were plastered with dirt, blood, and other things that I was unable to determine. There was nothing I liked! Everything!
Nothing Showed up and they only had two out of three rooms available, also wanted cash insread of a credit card. We had to leave and stay at another hotel.
Area bad service bad room not clean no trash one dirty towel Everything
Nothing. They booked me and took my money online and then had no rooms available when I got there. The motel worker was drunk.
It is only about 4 minutes to o.co coliseum. Bad area in East Oakland, I did not feel safe at all. The property is absolutely horrible. The room itself is dirty smells terrible no soap, no toothpaste, no shampoo only toilet paper. It smelled like dirty people were in my room 2 minutes prior to me coming in and having some dirty sex....cannot drive out without having to remove many locks. Under no circumstances will I ever spend another night in this place...
Did not look like the advertised photo at all...room had a strong cigarette smell too! Broken items, no working wifi... no integrity what so ever! I looked into this room for convinience, the idea diminished very quickly the moment I arrived to the place. No soap, trash can- nothing!
This was not a Motel or a hotel. Do not book. Terrifying.
Nothing Room was dirty. No trash can. Not even soap to wash your hands. Parking was horrible. No ac. Horrible location
The inside of the room seem clean and new. The motel is in the ghetto. It's for taking a person for a quickie. You just don't feel safe here. The price for this type of place was definitely not worth it. I've paid way less for way better hotels.
Noisy, dicey area