The staff was exelent. The room was clean. The view we expected was the wall of another building. The room was small.
4 stars
Sheraton Tribeca New York Hotel
Photos of Sheraton Tribeca New York Hotel
Overview
The Sheraton Tribeca New York Hotel is located in a great location for dining and shopping in New York City. The hotel offers 369 smoke-free guestrooms along with valet parking, a rooftop terrace, and a 24-hour front desk for guests.
Room service, breakfast buffet, and local restaurant dinner delivery are offered, and Antica Ristorante is onsite for convenient dining. This is an upscale Northern Italian restaurant offering classic pasta and meat dishes with a contemporary flair. The restaurant is open for dining at breakfast, lunch, and dinner. Other nearby dining options include Tribeca Bagels, AOA Bar and Grill, Pepolino, and Caffe Bene.
Each guestroom offers the Sheraton Signature Sleep Experience and features modern décor and amenities to offer a comfortable stay. Dogs are welcome at the hotel and will be provided with a Sheraton Dog Bed during the guest’s stay. Those working in Tribeca will also have an in-room desk and access to high-speed internet. Copy services and Internet printing are also available along with a full-service business center. Mini-fridges are offered along with pull-out sofa beds, laundry services, and cable television.
The Sheraton Tribeca New York Hotel has a 24/7 fitness center with weights and cardio equipment. There is also daily housekeeping, grocery shopping services, safe deposit boxes, and a concierge desk for guest convenience. There are two golf courses within a ten-mile radius including the Golf Club at Chelsea Piers. It is also near the World Financial Center and Winter Garden, Urban Oyster Tours, and New York City Urban Adventures.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Sheraton Tribeca New York Hotel
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Business centre
- Flat-screen TV
Dining
- Grocery deliveries
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Accessibility and suitability
- No smoking
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Allergy-free room
- Upper floors accessible by lift
General
- Executive lounge access
- Interconnected room(s) available
- Storage available
- Seating area
- Sofa
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Radio
- Shared lounge/TV area
- Smartphone dock
Things to do
- Gift shop
- Casino
- Golf
- Cycling
- Cooking classes
Laundry
- Laundry facilities
- Laundry service
- Trouser press
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Children's high chair
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Parking and transportation
- Parking
- Airport shuttle
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
- Fitness centre
Reviews of Sheraton Tribeca New York Hotel
7.9
Good
4264 verified ratings
Wonderful
1498
Very good
924
Good
855
Okay
366
Fair
302
Mediocre
126
Poor
193
Summary of reviews
Guests say
Guests appreciate the great location of the hotel, which is convenient for exploring the area and accessing public transport. However, many reviews highlight issues with service, including misunderstandings at check-in and unexpected charges. Cleanliness is also a concern, with reports of dirty floors and inadequate towel sizes. Overall, while the location is a strong point, improvements in service and cleanliness are needed to enhance the guest experience.AI-generated from customer reviews
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7.9 out of 10
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8.1 out of 10
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17 reviews
6 out of 10
1 review
8.5 out of 10
11 reviews
All reviews
Our room had obviously not been cleaned before our arrival (tons of dust) and they did not clean it at all after the first night! The shampoo dispenser was broken and there were no tissue papers. We told the front desk and they were really uninterested in fixing any of it!
Cons (-) The hotel just seems outdated. Needs a renovation and the lobby is super dark.
Pros (+) Good location
Cons (-) Really small towels Cleaned room at 8pm
Pros (+) Location was close to everything. Bed was comfilortable. Amd room was clean. I
Cons (-) When cleaning the entrance keep the closet room closed and do not leave mop and cleaning stuff unattended in the entrance. The front desks was unorganized. No welcome hello. Overall things did not look well organized. I would exoect the manager to keep an eye on all details. Very basic bedroom decor, no drawers for storage.
Pros (+) This is a nice hotel with small but well-designed rooms and a wonderful club lounge with views of downtown NY all the way up to the Empire State Building. It's a Sheraton and really fits comfortably within the Sheraton brand - so what you'd expect from a Sheraton is all there - plus the beautiful club lounge.
Cons (-) If you have to park, it's expensive. We didn't have to use their service as we stayed Saturday night and you can park in NY on Sunday.
Cons (-) This hotel has an attitude of over pricing everything, adding on fees including tips (that frankly aren't deserved) and having a staff that doesn't do much. When I checked out the man at the desk was flat out lying to the woman he had on the phone and when he hung up I said "Well she's going to be disappointed" and he smiled and laughed. That's what you're going to get here.
Pros (+) Second time staying here in 3 months. Love the location and quality. Able to check in early and check out late this trip, which really helped our itinerary (was rushing into town to go straight to my workshop, so it was nice to check in quickly and be able to put bags in room instead of leaving with concierge). Also was able to upgrade to a king bed since my boyfriend came down with me last minute...
Cons (-) No fridge in room. Definitely a business feel to hotel, but didn't really make a difference to me. In fact, I chose the Sheraton bc in NYC hotels can vary widely and I found that chain hotels give a good consistent experience no matter the location.
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Pros (+) Front desk employees were awesome and so helpful! Very minor issues (light burning out) were addressed immediately.
Cons (-) The restaurant attached to the hotel has no affiliation with Sheraton but we didn't like it- they were rude and took advantage of us.
Pros (+) Very nice staff, clean hotel, type fancy and would recommend anyone to stay. Great area and very close to the train station.
Location
370 Canal Street, New York, NY 10013
What's nearby
- Wall Street1.6 km
- Brooklyn Bridge1.9 km
- Koreatown3.3 km
- Madison Square Garden3.4 km
- Empire State Building3.4 km
- Ellis Island4 km
- United Nations Headquarters4.4 km
- Times Square4.5 km
- Rockefeller Center4.7 km
- Broadway4.7 km
- Theatre District4.8 km
- Statue of Liberty4.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Sheraton Tribeca New York Hotel
Low season | June |
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High season | September |
Average price (weeknight) | AED 994 |
When to book a room at Sheraton Tribeca New York Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city centre | 4.2 km |
Nearest airport | New York LaGuardia |
Distance to airport | 12.6 km |