The staff and the location were excellent. The rest is best described as “meh.”
4 stars
Hotel Hayden
Photos of Hotel Hayden
Overview
This 4-star hotel is located in Chelsea, and boasts a range of premium amenities including a rooftop terrace and free Wi-Fi. It is situated a brief stroll from Madison Square Park, Empire State Building and Madison Square Garden.
Hotel Hayden has been recently refurbished and provides valet parking, a 24-hour reception and an express check-in and check-out feature. The in-house spa offers a variety of massages and body treatments.
Hotel Hayden has 122 well-appointed rooms that are equipped with a variety of essential amenities to ensure guests have a comfortable stay. After settling in to their room, guests can discover the area with use of Pennsylvania Station, which is moments from the hotel.
Those staying at Hotel Hayden can sit down to a unique dining experience at the in-house restaurant, suitably situated for those who want to stay close by when looking to sit down to a meal. A selection of drinks can be savoured at the bar. A wide selection of eating options are also available in close proximity to the property.
34th Street Penn Station Irt Broadway Seventh Avenue Line is a short walk from the hotel, meaning it's easy to reach the centre and other areas of the City. Herald Square and Flatiron Building are also within walking distance.
Latest deals for Hotel Hayden
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Hotel Hayden
- Fitness centre
- Restaurant
- Tea/coffee maker
- Coffee machine
- Valet parking
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
Basics
- Internet
- Wi-Fi
- Body soap
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Conditioner
Services and conveniences
- Car hire
- Wake-up service
- Express check-out
- Safety deposit box
- Meeting/Banquet facilities
- Private check-in/check-out
- 24-hour front desk
Accessibility and suitability
- Allergy-free room
- No smoking
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Designated smoking area
Parking and transportation
- Parking
- Valet parking
- Private parking
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Restaurant
- Tea/coffee maker
- Coffee machine
General
- Seating area
- Interconnected room(s) available
- Storage available
Bathroom
- Hairdryer
- Shower
Bedroom
- Alarm clock
Workspace
- Desk
Health and safety
- Daily housekeeping
Family friendly
- Babysitting or child care
Fitness
- Fitness centre
Spa
- Spa
Reviews of Hotel Hayden
7.2
Good
3042 verified ratings
Wonderful
876
Very good
680
Good
572
Okay
266
Fair
228
Mediocre
138
Poor
282
Summary of reviews
Guests say
Guests appreciated the great location and friendly staff, but many expressed dissatisfaction with the amenities, bed comfort, and cleanliness in some areas. Issues like non-functional heating, lack of shower curtains, and limited breakfast options were frequently mentioned.AI-generated from customer reviews
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Score by provider
7.2 out of 10
1329 reviews
6.5 out of 10
120 reviews
7.2 out of 10
80 reviews
8.7 out of 10
1 review
8.5 out of 10
8 reviews
All reviews
Cons (-) Beds aren't the greatest.
Cons (-) Room was a little small. Was misinformed about a few things. Was given to free drinks tickets and encouraged to redeem them at rooftop bar only to arrive and be told that it was a private party and asked to leave.
Pros (+) Very clean and spacious room. Very comfortable bed. It provides almost everything you need that you can imagine for a hotel.
Cons (-) It doesn’t have slippers or socks for customers
Pros (+) Clean, newer building, nice rooms, comfortable bed, quiet, central location, great staff. Annette at the front desk was particularly welcoming. An excellent deal for NYC!
Pros (+) The staff was excellent and courteous.
Cons (-) The air conditioning struggled and couldn't really bring the temp down sufficiently. Not enough towels, but brought them right away when requested. No sweetener and creamer in room. But, also brought that right away when requested.
Cons (-) Noisy streets.
Pros (+) All the staff was very nice, good mood.
Cons (-) I reserved a double and tey give me a king
Location
127 West 28th Street, New York, NY 10001
What's nearby
- Koreatown363 m
- Madison Square Garden0.4 km
- Empire State Building0.5 km
- Times Square1.5 km
- Broadway1.7 km
- Rockefeller Center1.7 km
- Theatre District1.8 km
- United Nations Headquarters2 km
- Museum of Modern Art2 km
- New York City Center2.2 km
- Midtown Center2.2 km
- Tiffany & Co.2.3 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Hayden
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.1 |
|---|---|
Distance to city centre | 1.2 km |
Nearest airport | New York LaGuardia |
Distance to airport | 10.5 km |