Located in Central New York City, this luxury hotel is within a 10-minute walk of Chrysler Building, Grand Central Terminal, and St. Patrick's Cathedral. Rockefeller Center and Bloomingdale's are also within 15 minutes.
Underwhelmed! Cons: When we checked in, we were informed of an additional "resort" charge of $40 which is tacked on after the room is booked. It is apparently stipulated in the email confirmation but felt like a bait and switch to add this charge after the room is booked and confirmed.
I'd also booked a room w/ a sofa bed for my 14YO but our room only had one bed. When I called the front desk, they said I could upgrade for a charge -- which also felt like a bait & switch.
And finally, the cordless receiver's battery was running low and started beeping at 2AM. I finally had to wrap it in towels and put it in the closet so I could sleep.
In fairness, the manager the following morning was very sweet and apologetic but prior to talking with him, the rest of the staff seemed unsympathetic about the issues. As someone who owns/operates a business serving the public, I know from experience that staff should be trained to contact a manager if a guest is disgruntled rather than waiting and letting them complain to a manager 24 hours later. At that point, the damage is done.
And finally, the hotel uses a strange artificial scent in the common areas which smells terrible and gave us both a headache.
Absolutely perfect. Pros: The service was absolutely stellar. And the rooms themselves are truly gorgeous. Plush, comfortable living in New York. Cons: Absolutely nothing wrong with where I stayed! No hiccups, I was well taken care of by the staff there. Aliana at the front desk is simply wonderful.
love this placePros: The staff was great especially Nick!
Very clean and modern feel
Close to Grand Central
Large room and bathroom