Located in South Beach, this hotel is within a 5-minute walk of Fillmore Miami Beach and New World Center. Miami Beach Convention Center is 0.4 mi (0.6 km) away.
Pros: Walk to everything and beach Cons: The hotel itself wasn't the cleanest
BED BUGS! STAY AWAY!Pros: Great location.Cons: There were bed bugs. I got 9-10 bites in ONE NIGHT!
They didn't act like it was a serious issue, and wanted me to remain in the room until morning when the manager got in. They had no other rooms to move me to in the meantime.
I requested they relocate me to another hotel, but they were unwilling to. I checked out early and relocated to another hotel on my own, which was more expensive because of no notice.
The manager never called me in the morning, or ever. I called twice to speak to a manager, and did not once receive a call back.
I was promised a refund for the remaining nights that I did not use, and I never received the refund.
The hotel does not have the proper policies and procedures in place to handle a bed bug claim. They left me on my own and did not offer to help.
Horrible customer service, horrible experience, STAY AWAY!
Pros: Staff and organization is very good.Cons: Listing from Kayak is confusing. Double Superior is for 2 people (1-2 beds) vs Superior Double is for 2-4 people (2 double beds). Needs better clarification within the company.
Pros: Proximity to lincoln rd mallCons: no parking!!! no vending, no fridge in room or any other amenities
Pros: Camilo was amazing! He was short staffed and handling all check ins and outs himself. He had already helped me sort out a reservation issue through Amoma and it's suppliers and he was under no obligation to do so. After waiting patiently, he offered us a really nice upgrade to our room.Cons: Nothing