Good to know
|Value for money||8.5|
|Distance to city centre||2.5 km|
|Nearest airport||Madrid Barajas|
|Distance to airport||11.4 km|
|"Nice hotel and great location."||(in 44 reviews)|
|"Professional staff and comfortable rooms"||(in 73 reviews)|
|"Lovely hotel with a great location."||(in 41 reviews)|
Time of year
Show reviews that mention
|area has nice||in 13 reviews|
|bit far||in 18 reviews|
|breakfast included||in 41 reviews|
|clean bed comfy||in 25 reviews|
|excellent room||in 82 reviews|
|good service||in 23 reviews|
|great hotel||in 68 reviews|
|great location||in 57 reviews|
|hotel a bit||in 17 reviews|
|loved the fact||in 3 reviews|
|pool to dip||in 14 reviews|
|salamanca||in 6 reviews|
|service menu||in 3 reviews|
|staff was great||in 94 reviews|
The hotel is indeed very clean. This is very important for us and this hotel did not disappoint. The room was very comfortable, the staff was polite and breakfast tasty. The area around the hotel is clean with nice stores and cafes. Would definitely recommend this place!
It is a beautiful hotel, in a great location! The staff are wonderful and friendly.
It did not have a microwave and the refrigerator was tiny. We had to take everything out to put things in it. We are a family of five, so we needed two rooms.
Pool was closed
the staff at breakfast were very welcoming and polite
advised that room was ready on arrival to room housekeeping still cleaning the room. No one directed us to the room, not given any info on the room, ie setting air con, workings of requesting room cleaning. Shower leaked all over the floor on first night into hall way, whilst someone came to fix this, no one followed up with a call to find out how we were, needed to use available towels to mop floor before slipping on water, as there was some sort of blockage in shower cubicle. Then had to request further towels. Not given any turn down service, unless we requested if this was option as needed to ask for clean towels in evening as none left from morning cleaning. Concierge looked disinterested in helping to provide information. Requested reception to book tickets for flamenco show, left mobile no to contact us whilst we were out sightseeing, no one made contact either way, only when we returned to hotel later in evening was there something written down in some diary at reception that no available tickets. When asked when they were going to advise us of this, could not explain. Poor customer service to follow up. We had to make our own way to theatre to make our own enquiries.
This time the room Was very small
The new Barceló Emperatriz 5 star hotel reinterprets the beauty of a 19th century palace Madrid, and is inspired by the life of Eugenia de Montijo. Opened in 2016, the new, completely remodelled design of this central boutique hotel in Madrid matches the cosmopolitan, intellectual and visionary personality of the last Spanish empress.
based on 916 reviews
Value for money
Policies vary by room type and provider.
Reviews about Barceló Emperatriz
Most popular landmarks
- Lazaro Galdiano Museum 223 m
- Museo Sorolla 363 m
- Puerta de Alcala 1.8 km
- Plaza de Cibeles 1.9 km
- Museo Naval 2.1 km
- Las Ventas 2.3 km
|Madrid Barajas||11.4 km|
|Madrid-Nuevos Ministerios||1.2 km|