Guest reviews
Overall rating
8.0
Excellent
Based on 1,296 reviews
Overall
8.2
Boarding
8.0
Comfort
8.0
Crew
8.5
Entertainment
7.7
Food
7.7
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Recent reviews
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- Negative
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3.0
Cons: Poor hygiene on board, and at the end seats like we were sitting the answer was: oh we do not have anymore this or that, we are out of this or that they did not even have sufficient soda drinks! We were not asking for the moon! Also no choice of food anymore , always because we were sitting at the end , we purchased full ticket price just like other customers.
review from
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2.6
Cons: Leg room was almost non existent, you need to be a very short person to be able to seat straight without touching the next seat. Also the person sitting in front of us were constantly with their seat reclined and we could not recline ours because they were the last seat row. So the fight was very bad and uncomfortable with someone seat on my "face" basically the entire flight!
review from
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4.5
Why did you cancel my flight?
Pros: Croatia Air and Lufthansa were able to get me on flights soon after.
Cons: My flight from Zagreb to Frankfurt was randomly cancelled with no explanation. This made me miss a flight and a bus.
review from
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6.0
Pros: Service was excellent
Cons: One ticket was bumped from business class. Very disappointing.
review from
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10.0
Pros: Incredible service from flight crew.
review from
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10.0
Pros: Great service from whole flight crew
review from
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10.0
Crew and Kit Kat
Pros: Very lovely and friendly crew, handing everyone a piece of chocolate added a nice touch to the friendly atmosphere!
review from
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7.6
Pros: I liked being given a pillow and blanket without having to pay extra and the entertainment was great.
Cons: The food was "ok"....Every time I asked for ginger ale they were always out so they should stock enough for the customers. I paid good money for my flight. Seating was cramped but that is on most airlines.
review from
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10.0
Pros: Promptness of flight announcements and efficient boarding
review from
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7.0
Great except for boarding
Pros: Great service.
Cons: Efficient and crew very helpful
review from
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6.3
Not as good as it used to be
Pros: On time, arriving early, nice crew, clean, good display for movies. Pretty good movie selection.
Cons: Had to pay $70 to get seats reserved. Didn't work electronically, had to call. Narrow seats and little legroom. I don't remember it to be as claustrophobic...but there is now an coach upgrade with more legroom... No individual air vents, felt hot at times and I was wishing for more fresh air. Electronic journals were offered but download didn't work with my iPhone.
review from
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5.0
Lufthansa Operated flight wasn't very good
Pros: Entertainment wasn't bad, left on time, boarding was relatively ok, a bit confusing though.
Cons: Cabin Crew wasn't very friendly, food wasn't good.
review from
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10.0
Pros: Incredible service from flight crew.
review from
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10.0
Pros: Great service from whole flight crew
review from
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10.0
Crew and Kit Kat
Pros: Very lovely and friendly crew, handing everyone a piece of chocolate added a nice touch to the friendly atmosphere!
review from
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10.0
Pros: Promptness of flight announcements and efficient boarding
review from
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7.6
Pros: I liked being given a pillow and blanket without having to pay extra and the entertainment was great.
Cons: The food was "ok"....Every time I asked for ginger ale they were always out so they should stock enough for the customers. I paid good money for my flight. Seating was cramped but that is on most airlines.
review from
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7.0
Great except for boarding
Pros: Great service.
Cons: Efficient and crew very helpful
review from
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3.0
Cons: Poor hygiene on board, and at the end seats like we were sitting the answer was: oh we do not have anymore this or that, we are out of this or that they did not even have sufficient soda drinks! We were not asking for the moon! Also no choice of food anymore , always because we were sitting at the end , we purchased full ticket price just like other customers.
review from
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2.6
Cons: Leg room was almost non existent, you need to be a very short person to be able to seat straight without touching the next seat. Also the person sitting in front of us were constantly with their seat reclined and we could not recline ours because they were the last seat row. So the fight was very bad and uncomfortable with someone seat on my "face" basically the entire flight!
review from
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4.5
Why did you cancel my flight?
Pros: Croatia Air and Lufthansa were able to get me on flights soon after.
Cons: My flight from Zagreb to Frankfurt was randomly cancelled with no explanation. This made me miss a flight and a bus.
review from
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6.0
Pros: Service was excellent
Cons: One ticket was bumped from business class. Very disappointing.
review from
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6.3
Not as good as it used to be
Pros: On time, arriving early, nice crew, clean, good display for movies. Pretty good movie selection.
Cons: Had to pay $70 to get seats reserved. Didn't work electronically, had to call. Narrow seats and little legroom. I don't remember it to be as claustrophobic...but there is now an coach upgrade with more legroom... No individual air vents, felt hot at times and I was wishing for more fresh air. Electronic journals were offered but download didn't work with my iPhone.
review from
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5.0
Lufthansa Operated flight wasn't very good
Pros: Entertainment wasn't bad, left on time, boarding was relatively ok, a bit confusing though.
Cons: Cabin Crew wasn't very friendly, food wasn't good.
review from
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